Paulina Dowiercial- Pieslak

• Provided first-line support via helpdesk for facilities-related issues, logging and tracking requests from clients and internal teams
• Coordinated reactive and planned maintenance activities, ensuring timely response and service delivery in line with SLAs
• Liaised with contractors and suppliers to arrange service visits, repairs, and compliance checks
• Monitored and updated compliance documentation (e.g. health & safety records, risk assessments, certificates), ensuring all data was accurate and up to date
• Supported contract management processes including documentation control, reporting, and performance monitoring
• Maintained records and systems related to statutory compliance and audits (e.g. fire safety, water hygiene, electrical testing)
• Assisted in preparing monthly reports and compliance trackers for internal stakeholders and clients
• Provided general administrative support to the facilities and compliance teams, including filing, scheduling, and document preparation
• Ensured excellent communication between helpdesk, engineering teams, and clients to maintain service quality

Key skills gained:
Helpdesk support | Facilities management | Compliance tracking | Contractor coordination | SLA monitoring | Administrative support | Microsoft Office | Communication & teamwork

• Acted as the first point of contact for clients and visitors, delivering a professional and welcoming front-of-house experience
• Managed incoming calls, emails, and correspondence, ensuring prompt and effective communication
• Coordinated meeting room bookings and prepared spaces for client use, maintaining high standards of presentation
• Provided day-to-day administrative support to office teams and assisted with facility operations
• Handled mail distribution and courier services for clients and internal departments
• Maintained a well-organized, clean, and professional reception and communal area
• Supported new client onboarding processes and responded to tenant inquiries and requests
• Monitored building access and ensured compliance with internal security procedures
• Assisted in organizing in-house events and client networking sessions
• Ensured consistent stock of office supplies and liaised with suppliers when needed

Key skills gained:
Customer service | Multitasking | Office administration | Communication | Microsoft Office | Front desk operations | Time management

• Prepared rotas and payroll
• Completed Month End accounting, tracking expenses to identify budget efficiencies.
• Oversaw stock ordering and rotation to minimise wastage, incorporating excess stock into daily specials.
• Set budgets and implemented operational strategies with owners.
• Maintained high standards of quality control, hygiene and health and safety.
• Prepared reports on sales and operational targets for strategic decision-making.
• Organised promotional events and discount schemes, encouraging customer loyalty and driving revenue growth.
• Maintained responsibility for overall performance, increasing annual profits.
• Coordinated restaurant operations, encouraging collaboration between kitchen, bar and wait staff.
• Delivered comprehensive staff training in customer service.
• Recruited and trained staff according to restaurant requirements.
• Handled all customer enquiries, feedback and complaints.
• Listened to customer needs and helped resolve complaints to maintain customer loyalty.
• Restocked supplies, monitored inventory levels and informed management of reordering needs.

• Managed and motivated staff to continuously achieve high quality service standards and brand loyalty.
• Greeted customers, organised table reservations and offered expert advice about menu.
• Organised promotional events and discount schemes, encouraging customer loyalty and driving revenue growth.
• Developed staff rotas and work assignments based on individual strengths, improving operational output.
• Prepared reports on sales and operational targets for strategic decision-making.
• Coordinated restaurant operations, encouraging collaboration between kitchen, bar and wait staff.
• Delivered comprehensive staff training in customer service.
• Maintained high standards of quality control, hygiene and health and safety.
• Handled all customer enquiries, feedback and complaints.
• Operated till, received payments and returned exact change to customers.
• Submitted end-of-shift pending orders and payments to incoming staff for seamless service.
• Restocked supplies, monitored inventory levels and informed management of reordering needs.