TSZ TSUN HON
Salford
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work history
Service Advisor(B)
Universal Cars Limited
Hong Kong, Hong Kong
04.2022 - 06.2023
- Responded to customer requests with friendly, knowledgeable service and support.
- Notified customers about service changes or car pick-up schedules.
- Maintaining positive customer relationships to ensure repeat business.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Booked appointments and managed vehicle drop-off pick-up.
- Consulted with mechanics for necessary repairs and provided cost estimates to customers.
- Calculated costs, processed payments and provided receipts.
- Registered customer information on database to maintain accurate records.
- Upsold products and services to customers to complement orders.
- Recorded details regarding car issues to maintain proper documentation.
- Checked insurance coverage to verify out-of-pocket costs.
Senior Service Advisor
Dah Chong Hong(Motor
Service Centre)Ltd
05.2017 - 03.2022
- Answer phone call, Email, Text Message
- Provide technical solution for repair needs
- Follow up comprehensive insurance procedure
- Handling Bodywork with different parties (EMSD , Motor Trading Company)
Motor Mechanic
Gainfull Motors Service Limited
06.2015 - 05.2017
- Responsible for periodical vehicle maintenance check-up
- Carrying out routine vehicle inspection
- Maintaining, repairing and overhauling vehicles
- Carrying out fault diagnosis
- Assisting in daily workshop operation
Motor Mechanic
Ming Him Trading Co, Ltd
08.2014 - 06.2015
- Responsible for daily repair and maintenance work
- Deliver vehicle to Government Inspection Center
- Pick up non-registered vehicle from pier
- Car beauty
Motor Mechanic
Silverstone Automobile Services Hong Kong
07.2008 - 08.2012
- Basic Motor Repair
- Engine Disassemble
- Gearbox Overhaul
Education
Yi Jin Diploma - Introduction to Criminal Psychology
Lingnan Institute of Further Education
09.2012 - 06.2013
HKCEE - F.4
ECF Saint Too Canaan College
09.2006 - 07.2008
Skills
- Customer Service
- Collaborate with team
- Members
- Microsoft Office
- Quality Control
- Assembly and production
Interests
Experienced in motor industries for over 10 years. From a mechanic to a front line officer.
Languages
Chinese (Cantonese)
Native language
Chinese (Mandarin)
Upper intermediate
B2
English
Intermediate
B1
Timeline
Service Advisor(B)
Universal Cars Limited
04.2022 - 06.2023
Senior Service Advisor
Dah Chong Hong(Motor
Service Centre)Ltd
05.2017 - 03.2022
Motor Mechanic
Gainfull Motors Service Limited
06.2015 - 05.2017
Motor Mechanic
Ming Him Trading Co, Ltd
08.2014 - 06.2015
Yi Jin Diploma - Introduction to Criminal Psychology
Lingnan Institute of Further Education
09.2012 - 06.2013
Motor Mechanic
Silverstone Automobile Services Hong Kong
07.2008 - 08.2012
HKCEE - F.4
ECF Saint Too Canaan College
09.2006 - 07.2008