Paulette Greene

Dover,United States

Summary

Customer service representative with over five years of experience and telephone customer service, including sales, tech-support and conflict resolution a possesses a positive attitude, and to use my proven skills to effectively feel the role in your company. To increase the retention through quick resolution of any customer concerns

Work history

Customer account executive

Comcast Cable

Newark, USA

08 2019 - Current

Increased revenue by upselling and recommending products.
Handled high-volume telephone and email enquiries to minimise backlogs.
Displayed energy and enthusiasm in fast-paced environment.
Leveraged strategic networking to create new business opportunities.
Successfully delivered on tasks within tight deadlines.
Increased customer satisfaction by resolving issues.
Analysed reporting to reconcile transactions, accounts and ledgers.
Conducted research and gathered information from multiple sources to present clear results.
Completed duties to deliver on targets with accuracy and efficiency.

Customer Service Manager

Food lion

Wilmington, USA

12 2016 - 01 2020

Actioned customer feedback to promote continued service improvement.
Received and resolved customer complaints escalated by staff.
Maintained excellent health and safety standards for continued compliance.
Deescalated internal conflict and implemented motivational techniques.
Oversaw bookings with accurate calendar management.
Scheduled shifts based on seasonal demands and staff availability.
Stored transaction information securely for thorough financial reference.
Facilitated communication and collaboration across departments.
Organised continuous facilities cleaning, minimising risk and maintaining professional appearance.
Forecasted long-term business objectives.

Education

Certificate Of Completion - Business Technology

Wilmington Jobcorp Center

06/2005 - 06/2007

Skills

Knowledge of [Software]
Leadership
Time management
Communication skills

Problem-solving
Customer-focused
Google Workspace

Timeline