Paulette Cammidge

• Offered crisis intervention during emergency situations, ensuring immediate care and support were provided.
• Conducted risk assessments to safeguard individuals from self-harm or harm towards others.
• Liaised with social services to secure necessary support systems for vulnerable individuals.
• Collaborated with multidisciplinary teams to enhance overall mental health support services.
• Received in house training on CAMHS.
• Completed biopsychosocial assessments on children and adults coming into the emergency department, ensuring that those under the age of eighteen are referred to appropriate children's services and ensuring safeguarding protocols are adhered to.
• Maintained meticulous records of patients' progress for professional analysis and review.
• Advocated on behalf of patients' rights, promoting equal access to necessary resources and services.
• Performed comprehensive risk assessments on patients.
• Enabled patients to be fully involved in treatment, emphasising recovery model.
• Promoted timely and safe hospital discharge or transfer of care.
• Used tact, reassurance and sensitivity when necessary to overcome barriers to understanding.
• Maintained up-to-date knowledge of relevant legislation including Children Act 1989 and Mental Capacity Act 2005.
• Educated patient families about mental health issues and how to support care plan.
• Provided mental health support to service users, as well as signposting community resources and local charities.
• Maintained confidential case documentation in line with data protection regulations.
• Partnered with external support networks to deliver holistic client care.
• Built positive, productive client relationships for enhanced social support.
• Attended regular training and supervision workshops for improved service user support.
• Kept detailed, accurate records for well-maintained care continuity between support staff.
• Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.

• Delivered goods safely by adhering to strict road safety rules.
• Demonstrated professionalism when dealing with clients, fostered positive relationships.
• Handled customer complaints professionally, resulted in improved client relations.
• Provided reliable service as a result of meticulous attention to detail.
• Ensured prompt delivery of parcels by utilising effective navigation skills.
• Navigated through heavy traffic whilst maintaining composure.
• Enhanced customer satisfaction with prompt and courteous delivery service.
• Kept accurate records of all deliveries made during the day.

• Analysed business processes, systems and data to identify opportunities for enhancement and efficiency.
• Applied strong analytical skills to translate business requirements into effective technical solutions.
• Documented process flows and implemented requirements for functional improvements.
• Worked closely with stakeholders to define key performance indicators (KPIs) and establish metrics for processes and projects.
• Produced written documentation and visual presentations to report data to influence key stakeholders.
• Assisted teams with implementing new recommendations and revising instructions for staff.

• Responsible for ensuring that Change Management principles are delivered and maintained.
• Support key stakeholder engagement across all involved, both internal and external stakeholders..
• Provide technical/queries support in relation to Rio for Super Users, monitor and report issues identified by Super Users and raise issues affecting business or patient journey to EPR Program Management Team.
• Contribute to identification and analysis of stakeholders and support the development of stakeholder plan, participating in its ongoing review and updating as required.
• Work collaboratively with stakeholders and project team to assess readiness of the organisation to implement change
• Understand organisational strategic and clinical drivers for implementing change
• Support identification and prioritisation of desired programme benefits
• Identify cultural, organisational and business constraints affecting proposed changes and support development of strategies to overcome resistance to change with the EPR Transformation Lead
• Capture current state and develop future state process flows, for administrative, operational or clinical processes with stakeholders, identifying areas for improvement through technology or process change
• To identify training needs and to track key staff as Super Users
• Identify appropriate / additional training requirements for staff and liaise with IM&T training team to develop appropriate methods of training to support change.
• Identified areas for improvement, devising and implementing cost-effective solutions to improve results.
• Applied strong analytical skills to translate business requirements into effective technical solutions.
• Collaborated with diverse teams to gather and document precise business requirements for alignment with organisational goals.
• Documented process flows and implemented requirements for functional improvements.
• Devised and led operational changes to generate significant improvements and measurable results in line with business objectives.
• Analysed business processes, systems and data to identify opportunities for enhancement and efficiency.
• Worked closely with stakeholders to define key performance indicators (KPIs) and establish metrics for processes and projects.
• Located deviations from standard operating procedures, understanding causes and preventing reoccurrence.
• Identified departures from agreed-upon procedures and standards and helped close gaps.
• Delivered end-to-end IT systems and business change projects in line with project specifications.
• Communicated with staff at all organisational levels to assess current systems.
• Observed systems and staff operations throughout organisation, compiling current and accurate information.
• Prepared proposals with revised methods, new strategies and redefined functions.
• Encouraged development of clear objectives and action plans.
• Assisted teams with implementing new recommendations and revising instructions for staff.
• Drafted procedure manuals, work definitions and standard operating procedures by job title or work area.
• Scrutinised existing and proposed methods and procedures.
• Identified deviations from standard operating procedures, understanding causes and preventing reoccurrence .
• Interviewed staff to obtain personal observations and insights into existing procedural strengths and weaknesses.
• Assessed impact of planned organisational change to gauge potential effects on ongoing business operations.

• Administered medication with meticulous attention to detail.
• Delivered exceptional care to boost patient health outcomes.
• Implemented and updated treatment plans in collaboration with doctors.
• Monitored and recorded patient condition, carrying out and reporting regular observations.
• Improved service delivery by demonstrating clinical leadership and best practices.
• Maintained accurate, up-to-date patient records, maximising data accuracy.
• Assessed, planned and implemented treatments with precision and care, prioritising patient wellbeing.
• Supported physicians and consultants with tests and procedures.
• Worked on ratio of one nurse to 5 patients, providing consistent and effective care.
• Upheld patient trust and confidentiality by managing information with discretion, in accordance with data protection laws.
• Thoroughly disinfected and correctly stored hospital equipment to safeguard health of staff and maintain order within ward.
• Prioritised health problems to assist patients in complex, urgent or emergency situations.
• Assisted with routine medical tests and evaluations, documenting findings to aid care planning.
• Safely operated hoists, wheelchairs and transfer equipment to securely manoeuvre patients.
• Delivered life support with updated first aid and CPR training.
• Assessed and evaluated patient needs, supporting accurate diagnosis and care planning.
• Administered medication in line with stringent drug regulations.
• Built caring, compassionate relationships with patients, providing emotional support and encouragement during complex surgeries.
• Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
• Managed patient discharges, providing relevant follow-up care advice with required prescriptions and medication.
• Educated patients on good health, providing leaflets and verbal guidance on improved wellbeing measures.
• Oversaw, trained and mentored student and junior nursing staff.
• Advised on dietary, nutrition and illness prevention.
• Dealt with emergencies with calm and composure.
• Eased family anticipation by updating regularly on patient progress, developments and treatment changes.
• Supported community health initiatives and delivered seminars targeted at specific patient groups.
• Stayed up-to-date on latest nursing developments to provide best patient care.
• Helped deliver stabilising and life-saving treatments during medical emergencies.
• Providing consistent and effective care.
• Worked on ratio of one nurse to five patients, providing consistent and effective care.
• Quickly responded to medical emergencies, working calmly and professionally under pressure.
• Stayed up-to-date on the latest nursing developments to provide best patient care.

Instrumental in setting up and running a cleaning and facilities management company employing up to twenty staff.

Recruitment, retention and training of staff

• Oversaw budget management to keep to financial targets.
• Tracked industry and consumer trends to identify opportunities to boost sales.
• Created and executed successful and innovative social media marketing campaigns across different media, directly increasing sales by 20%.
• Generated increase in revenue through distributed email marketing, increasing web traffic.
• Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
• Facilitated ongoing website updates and maintenance to align with brand evolution.
• Conducted annual performance reviews to deliver constructive feedback and promote employee growth.
• Applied customer feedback to inform business strategy and foster continued loyalty.
• Optimised flow and scheduling of daily operations for maximum productivity.
• Attended and hosted networking events, establishing solid relationships with other business professionals.
• Addressed operational inefficiencies, implementing actionable improvements to support business growth.
• Facilitated team-building and morale-boosting activities to support employee satisfaction.
• Established business goals and objectives to provide organisational direction toward growth and prosperity.
• Enhanced new product awareness by posting engaging images to company websites and social media accounts.
• Applied digital marketing tactics to drive business growth and awareness.

• Monitored patient wellbeing, accurately recognising deterioration and initiating immediate emergency care.
• Implemented and evaluated care plan efficiencies, identifying and addressing concerns to improve treatment outcomes.
• Reviewed administration procedures for patient discharge, implementing improvements for waiting time reductions.
• Established positive rapport with patients and families through active listening and compassionate care.
• Trained and mentored junior team members, strengthening high-functioning, efficient clinical teamwork.
• Maintained privacy, dignity and safety of all patients, consistently adhering to health and safety policies.
• Assessed and evaluated patient needs, supporting accurate diagnosis and care planning.
• Trained, mentored and 5 staff to deliver high-quality care.
• Used outstanding planning and prioritisation abilities to safely care for all patients.
• Generated detailed and comprehensive patient care plans in collaboration with clinical teams.
• Mentored student and junior nurses, building confidence and competence to ensure outstanding patient provisions.
• Led treatment updates with patients and families using patient-friendly terminology.
• Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
• Maximised junior staff productivity, effectively completing preparatory work for relevant procedures.
• Liaised with senior physicians to plan timely, successful patient discharges.
• Educated patients on good health, providing leaflets and verbal guidance on improved wellbeing measures.
• Administered medication in line with stringent drug regulations.
• Maintained accurate, up-to-date patient records, maximising data accuracy.
• Documented incidents on patient management systems in real time to maximise efficiencies.
• Assisted with routine medical tests and evaluations, documenting findings to aid care planning.
• Achieved and maintained positive staff morale, fostering good relationships with patients, visitors and other departments.
• Quickly responded to medical emergencies, working calmly and professionally under pressure.
• Delivered life support with updated first aid and CPR training.
• Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
• Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
• Led group activity programmes to support independence and encourage community inclusion.
• Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
• Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
• Facilitated weekly group meetings, providing safe, secure spaces for service users to interact and socialise.
• Ensured consistent quality improvement by developing improved personal care services, optimising service user satisfaction.
• Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
• Improved health outcomes by delivering consistent care in collaboration with nursing team.
• Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
• Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
• Continuously promoted best practices in health, safety and security to safeguard service user welfare.
• Provided support in social, physical and emotional areas to assist clients with integration into local community.
• Applied mobility assistance knowledge to safely ambulate patients in varying elevations and obstacles.
• Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
• Used excellent communication and interpersonal skills to engage and interact with individuals in need.
• Built strong patient relationships through compassionate care and friendly rapport building.
• Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
• Administered medication with rigorous planning and recordkeeping.