Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Paulene Lambert

Birmingham

Summary

Well-organized Clerk possessing proven file management, data entry and calendar maintenance talents. Focused on boosting team productivity with accurate administrative support. Diligent about responding to internal and external requests for information. Hardworking and dependable professional offering several years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations. Organized Clerk with background in managing clerical tasks ranging from record keeping to office management. Known for precision in handling correspondence, coordinating documents and organizing office systems. Strengths include problem-solving skills, strong multitasking abilities, and proficient communication. Significant contribution made in streamlining processes and enhancing efficiency of work-flow in previous roles. Dynamic Clerk known for commitment to balancing productivity and client satisfaction. Dedicated to quickly attending to client issues to drive loyalty. Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.

Overview

10
10
years of professional experience

Work History

Bookings Clerk/Receptionist

NHS
08.2018 - Current
  • Booking patients appointment for cancer scans, internal and external telephone consultations, arranging transport with porters for inpatients and outpatients, administration for clinical team, Working in a team of four, who work different shifts
  • Accessing and dealing with emails received internally from consultants nurses and outside agencies, managing and booking patients informing them of the procedure for the day and making them aware of the facilities
  • Telephone consultations and management of day diary, cashing up of clinics, and completing data and stats numbers
  • Accessing Oceana portal to check patients details are up to date, organizing General Anesthetic appointments for Pediatric patients, executing the Cris and Ris application in order to check patients chemo and radiotherapy information
  • Liaising with the CNS Cancer nurses to organise the smooth running of a cancer patients appointment Assisting the clinical team with smooth running of booking patients with different scan requests
  • Reporting and dealing with difficult patient and external referrals, whilst practicing confidentiality policy

Booking Clerk

NHS
08.2016 - 08.2018
  • Working for MRI, CT, Ultrasound appointment office, making of appointments for patients to have their scan
  • Accessing the diary for availability, sending out of appointments and courtesy calling patients to remind of appointment
  • Dealing with urgent requests, from other hospital sites, and liaising with Emergency Department
  • Covering front desk for evening walk in clinic, on a rota
  • Booking in gp referrals for xrays
  • Clinic cash up
  • This position was part time
  • Prioritizing urgent request and organise within a time scale

Booking Clerk/ Ward Clerk

NHS
04.2015 - 04.2016
  • Working in the Early Pregnancy Unit with patients arriving for 6 weeks pregnancy scans and complication pregnancies
  • Arranging sonogram appointments and making appointment
  • Retrieving the case notes for the patient from medical records in ready for clinic and preparing clinic
  • Liaising with secretaries, and medical records for up to date records and notes for consultant
  • Cashing up clinics and arranging for porters to collect case notes for filing
  • Keeping reception up to date with policies and procedures, health and safety notes, and information for service users to access help outside of the hospital
  • Arranging interpreters for patients with language barriers, and respecting patients wishes for having a female sonographer where possible to keep their dignity

Education

High School Diploma -

Holte Comprehensive School
Birmingham
09-1978

GCSE - Business Adminstration

City Guilds
08.1973

Skills

  • Quality Control
  • Database entry
  • Information Security
  • File Maintenance
  • Administrative Support
  • Correspondence Writing
  • Mail Sorting
  • Scanning and copying
  • Processing mail
  • Filing systems
  • Spreadsheet development
  • Administrative tasks

Affiliations

I love to travel, and spending time with my children. I also like walking and pampering myself.

References

References available upon request.

Timeline

Bookings Clerk/Receptionist

NHS
08.2018 - Current

Booking Clerk

NHS
08.2016 - 08.2018

Booking Clerk/ Ward Clerk

NHS
04.2015 - 04.2016

High School Diploma -

Holte Comprehensive School

GCSE - Business Adminstration

City Guilds
Paulene Lambert