Paula Tyrrell

• Began work at Voyage Care in November, leading to an offer of a senior support worker position in June
• Promoted a positive, respectful, and inclusive environment, valuing diversity among residents and staff.
• Conducted risk assessments in living environments to identify potential hazards and implemented safety measures.
• Assisted with personal care tasks, such as bathing and dressing, ensuring respect and sensitivity to individual preferences.
• Managed challenging behaviour through de-escalation techniques and person-centred approaches.
• Coordinated shifts and delegated responsibilities to facilitate smooth operations and optimal client care.
• Administered medication as prescribed, maintaining accurate records of administration and any side effects.
• Delivered personalised care plans for individuals with diverse needs, promoting independence and dignity.
• Provided a friendly, compassionate, and proactive approach throughout care delivery to promote a positive experience.
• Supported and assisted patients with taking required medication, safeguarding physical, and mental well-being.
• Managed medication schedules for residents, meticulously recording doses and times to maintain health standards.
• Developed strong rapport with service users, understanding their personal stories and preferences to provide tailored support.
• Assisted with personal care tasks, such as bathing and dressing, while respecting residents' privacy and preferences.
• Practised confidentiality, equality and diversity policies to adhere to professional practice standards and legislation.
• Documented all care activities accurately, ensuring compliance with legal and organisational requirements.
• Coordinated with external healthcare providers to arrange appointments and transport for residents.
• Provided emotional support and companionship, building trust and rapport with residents and their families.
• Kept medical, personal and treatment documentation safely stored on care management systems for confidential, accurate records.
• Provided support with social activities, sports and hobbies, employment and general household duties to enhance the day-to-day life of patients.
• Provided emotional support and companionship, fostering positive relationships with service users and their families.
• Monitored and reported changes in behaviour or health to appropriate professionals, facilitating timely interventions.
• Prepared nutritious meals tailored to individual dietary requirements, promoting healthy eating habits.
• Collaborated with healthcare professionals to coordinate comprehensive support, including physical, mental, and emotional care.
• Assisted older adults in daily living activities, promoting independence and enhancing quality of life.
• Wrote and submitted detailed reports to provide documentation of progress and development of the client.
• Evaluated patient behaviour, moods and other responses to determine correct diagnosis and devise treatment plans.
• Cared for clients during illness and assisted in end-of-life care under the supervision of qualified staff.

• Supporting Adults with personal care, manual handling, and Administering medication.
• Spot-checking staff to ensure that they are wearing the correct PPE and that the Client is happy with the care that they are recieving.
• Signing on new Clients and doing risk assessments at their property to ensure that the client and staff are safe.
• Recording daily records.
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I was working alongside a team to provide support for the children within Ashby House Care Home. I consider that the work I was doing would give me valuable experience in the future and I feel that in the time that I have been at Ashby House I have learnt a lot and gained a certain amount of trust with the children there & have got on well with the other members of the team. I am capable of working within a team or alone.

• Prevent significant physical and emotional outbursts by proactively managing behaviour and recognising distress.
• Implemented behavioural strategies outlined in child's care plan to reduce incidents and harm in supported living facility.
• Performed overnight shifts weekly, including attending to runaway children and liaising with on-call team.
• Provided person-centred care to children and young people in care facilities.
• Completed training for administration of medication
• Assisted in the planning and management of enjoyable projects, games and activities for Children
• Provided youth work support, encouraging youth to take part in new positive opportunities and experiences.
• Respected confidentiality of files, information and conversations, following data security best practices.
• Supported other team members and volunteers to carry out duties to required standards and timeframes.
• De-escilation Training
• Provided support for young children is residential care homes.
• Provided support to children on daily living tasks and personal care.
• Assisted with care and daily living of low functioning ASD clients
• Helped children make informed decisions, reach their potential and successfully transition to adulthood.

• induction to working with children within the residential home
• being supervised & trained at working with the residents
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• Responded to telephone inquiries from clients, vendors and members of public.
• Documented and shared weekly meeting minutes.
• Managed the scanning and filing of all documents for Committee teams when requested.
• Independently managed the photocopying and printing of various documents on behalf of colleagues.
• Used a wide variety of word processing software to carry out tasks, including Google Docs and Microsoft Word.
• Managed the accurate and timely minute taking at all Committee meetings, inducing disciplinaries and sales updates.
• Handled emails and written business correspondence on behalf of the committee.

• Monitored system functioning closely, troubleshooting and resolving issues.
• Assisted employee payroll processes by tracking attendance logs and expense monitoring.
• Utilised practical communications skills to maintain and build positive client relationships.
• Liaised with team members to promote public relations strategies.
• Improved client consultations and determined needs through team management.
• Applied expert knowledge for daily completion of tasks and streamlining workflows.
• Provided excellent leadership skills to maintain steady and productive operations.
• Trained in H & S

• Applied expert knowledge for daily completion of tasks and streamlining workflows.
• Utilised practical communications skills to maintain and build positive client relationships.
• Provided excellent leadership skills to maintain steady and productive operations.
• Assisted employee payroll processes by tracking attendance logs and expense monitoring.
• Offered thorough support knowledge aiding team assignments and deliverables.
• Managed team 5 employees, overseeing the hiring, training, and professional growth of employees.
• Monitored system functioning closely, troubleshooting and resolving issues.

• Managed daily running of the business
• meeting and welcoming new clients
• making sure that all clients were comfortable and happy with the service they were getting
• Performed domestic cleaning tasks, including vacuuming, mopping and washing.
• Conducted stock counts on cleaning supplies weekly, promptly ordering low stock items.
• Laudering mop heads and cloths on a daily basis

• Daily domestic duties, Hoovering, polishing, bed making.
• Assisting client to keep a clean and tidy home

• Assisted customers with wide selection of products and services.
• Organised and displayed items in visually appealing manner.
• Kept shelves neat, clean and organised through visual merchandising.
• Rotated stock on shelves, reducing stock waste and minimising store losses.
• Operated register to process payments via cheque, cash and cards.
• Replenished items and organised displays to keep stock looking professional.
• Processed and loaded deliveries and backstock onto store shelves.

• Demonstrated friendly and approachable bar service, proactively anticipating customers' needs to provide personalised experience.
• Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
• Processed cash, credit card and voucher payments to fast track process.
• Opened and closed bar tabs, transferring charges to restaurant as necessary.
• Delivered quality food and beverage service to customers
• Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
• Processed cash, credit card and voucher payments using POS terminals.
• Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
• Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
• Greeted and seated guests to establish prompt, high quality service.
• Monitored ice machine production and filled drink ice dispensing bins to keep steady supply.
• Stocked and maintained silverware, linens and condiments.
• Remained flexible with scheduling to facilitate coverage during high-traffic service hours.
• Prepared restaurant tables to be aesthetically pleasing and comfortable for guests.
• Worked well within cohesive team to create friendly atmosphere customers enjoyed.
• Maintained calm and professional demeanour while dealing with complaints for exemplary customer service.

• Prepared and served food to customers
• served drinks behind the bar
• cash handling

• Managing Pubs between new tennants coming in
• stock control
• cash handling
• keeping all areas clean
• customer interaction

• answering calls from customers
• handing out jobs to drivers
• keeping communication between customer and drivers

• worked as part of a line
• packing chickens

• serving customer
• stock rotation
• serving meats at fresh counter
• keeping areas clean
• cash handling