Paula Ann Toner

• Reviewing information provided by clients and determining if this fulfils the KYC Request to ensure compliance with industry standards
• Managed team to ensure timely completion of analyst cases and effective communication of blockers.
• Worked in KYC Refresh within the Outreach space - included sending emails to clients and following up with telephone calls to create a professional experience for clients undergoing KYC Refresh
• Accurately saving documentation ensuring all GDPR is maintained
• Trained and mentored junior team members, enhancing team capabilities and knowledge sharing.
• Professional relationship building with full time employees of the bank to create commons goals

• Led performance reviews, pinpointing areas for development.
• Facilitated staff training to enhance customer service skills.
• Delegated tasks efficiently to maximise productivity.
• Developed accurate sales forecasts for improved strategic planning.
• Maintained inventory control, reduced stock shortages.
• Enforced safety regulations to reduce workplace accidents.
• Delivered high-quality products, boosting customer satisfaction.

• Facilitated staff training sessions leading to improved skills amongst employees. Coordinated the company achieving Investor In People status
• Provided clerical support to multiple departments, enhancing overall business operations. Co-Ordinated stock counts of all stores overseeing staffing, the stock count and working with auditors to verify the stock count
• Handled confidential documents discretely, upholding company policy and confidentiality codes at all times..
• Maintained a tidy office environment by organising and stocking supplies regularly.
• Processed invoices and payments using accounting software, ensuring accurate product pricing to maintain company margins.
• Contacted customers regarding overdue invoices to facilitate timely payments.
• Managed incoming calls for staff by answering inquiries, directing calls, and recording messages accurately.
• Covered management gaps for the four stores

- Customer service

Supported food preparation and served customers at family deli, gaining hands-on experience in a retail environment.

- Maintaining hygiene and food safety standards

- Worked in a team

Gained foundational knowledge of workplace dynamics and customer interactions, contributing to personal and professional growth.

- Productive development