Paula Vieira
London
Summary
Results-driven and dedicated professional with extensive experience in inventory and stock management and operational efficiency. Demonstrates strong leadership capabilities, with a proven ability to train and manage teams, ensure health and safety compliance, and deliver exceptional customer service. Skilled in operations management, logistics coordination, rota and shift planning, with a solid track record in problem-solving and adaptability.
A hardworking and resourceful Assistant Manager with a successful background in overseeing administrative functions, managing resources, schedules, and personnel to meet organisational goals. Technologically adept and consistently seeking opportunities for process improvement and innovation.
Brings strong leadership, communication, and strategic planning skills, with a deep understanding of team development and organisational performance. Eager to contribute these strengths to a dynamic role in Logistics and Supply Chain Management, driving efficiency and continuous improvement across operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Brook House Fulham
London
08.2023 - 04.2025
- Coordinated daily front and back-of-house operations in a high-volume gastro pub, ensuring seamless service delivery and consistent quality.
- Managed stock control procedures, including ordering, receiving, storing, and rotating inventory to minimize waste and avoid stockouts.
- Liaised with multiple suppliers, monitored delivery schedules, resolved delays, and ensured compliance with contract terms.
- Created and maintained staff rotas, matching labour capacity to fluctuating customer demand and reducing overstaffing costs.
- Supported budget forecasting by reporting on usage patterns, sales data, and wastage metrics to inform procurement decisions.
- Led cross-functional communication between kitchen, service, and admin teams to align on shift logistics, order accuracy, and delivery timing.
- Oversaw compliance with health and safety standards, food hygiene regulations, and licensing requirements, ensuring uninterrupted operations.
- Detail-oriented and highly adaptable professional with 10+ years of experience in hospitality and operations management, now transitioning into the logistics and supply chain industry.
- Skilled in inventory control, rota planning, team leadership, and process optimization.
- Currently pursuing a Level 5 Diploma in Logistics and Supply Chain Management, bringing strong analytical and organisational capabilities with a passion for efficient workflow coordination and supply chain systems.
- Seeking a full-time position as a Logistics and Supply Chain Assistant to apply practical knowledge and grow in a dynamic, fast-paced environment.
Kitchen Manager
Oh My Daal
London
01.2023 - 07.2023
- Directed end-to-end kitchen operations including inventory procurement, receiving, tracking, and restocking, using spreadsheet-based systems.
- Maintained vendor relationships and tracked supplier performance, including order accuracy, timeliness, and quality of deliveries.
- Established a 'First In, First Out' (FIFO) system that improved food safety and reduced waste.
- Designed and implemented an inventory logging system that improved real-time visibility of stock levels and ordering needs.
- Streamlined kitchen workflow through task scheduling and delegation, increasing daily throughput without compromising quality.
- Coordinated food preparation and packaging schedules with customer delivery platforms, ensuring 98% on-time dispatch.
Assistant General Manager
FIB - Il Vero Gelato Italiano
Lisbon
03.2022 - 01.2023
- Supervised all daily store operations, including demand forecasting, supply replenishment, inventory checks, and order fulfilment.
- Created weekly procurement plans based on sales forecasts and seasonal trends, optimizing purchasing and minimizing overstock.
- Monitored supplier contracts and managed order placements, delivery timelines, and invoice reconciliation.
- Maintained detailed records of goods in/out, updated tracking logs, and performed stock checks to ensure accountability.
- Reported on key metrics such as order accuracy, wastage, shrinkage, and product turnover to support data-driven improvements.
- Oversaw in-store logistics including cold chain handling, storage practices, and safety checks to preserve product integrity.
Customer Experience Manager & Coffee Shop GM
Espaço Le Buque
Ribeirao Preto
08.2018 - 01.2021
- Managed inventory and procurement for a high-end café integrated within a luxury spa, coordinating deliveries and verifying stock quality.
- Implemented a stock control system that reduced waste by 30% and enabled better forecasting and ordering accuracy.
- Oversaw logistics for special events, from vendor coordination and stock ordering to time-sensitive set-up and distribution.
- Maintained supplier relations and evaluated performance metrics, renegotiating terms to improve cost-efficiency.
- Supported menu planning with operational feasibility insights, aligning ingredient availability with seasonal demand.
Education
Level 5 Diploma - Logistics and Supply Chain Management
London School of Business and Research
02.2025 -
Bachelor’s Degree - Nutrition
Universidade Paulista
02.2010 - 12.2013
Skills
- Inventory & Stock Management
- Supply Chain Coordination
- Operational Efficiency
- Team Leadership & Training
- Health & Safety Compliance
- Customer Service Excellence
- Operations management
- Logistics coordination
- Rota and Shift Planning
- Problem Solving & Adaptability
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Certification
Certificates available upon request
Languages
Portuguese
English
Spanish
Timeline
Level 5 Diploma - Logistics and Supply Chain Management
London School of Business and Research
02.2025 -
Assistant General Manager
Brook House Fulham
08.2023 - 04.2025
Kitchen Manager
Oh My Daal
01.2023 - 07.2023
Assistant General Manager
FIB - Il Vero Gelato Italiano
03.2022 - 01.2023
Customer Experience Manager & Coffee Shop GM
Espaço Le Buque
08.2018 - 01.2021
Bachelor’s Degree - Nutrition
Universidade Paulista
02.2010 - 12.2013
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