Paula Smith
Summary
Bench Jeweller & Jewellery Sales Professional
Versatile and motivated jeweller with combined experience in retail sales, jewellery crafting, and repair environments. Progressed from frontline sales to bench work, gaining hands-on skill in jewellery repair, polishing, and customer repair consultations.
Retail & Customer Service
Experienced retail professional with a background in stock management, visual merchandising, and customer support. Skilled in resolving issues calmly and maintaining excellent store standards while being in a fast paced environment.
Overview
14
14
years of professional experience
Work history
Sales Professional → Bench Jeweller
Chisholm Hunter
Glasgow
2024.02 - Current
• Delivered luxury retail service, providing expert product knowledge.
• Progressed into bench responsibilities after proving technical skill.
• Carrying out repair assessments, polishing, cleaning, and basic bench operations.
• Supporting senior jewellers with inspections, preparation tasks, and finishing.
• Ensuring precision, care, and excellent aftercare communication.
System Presentation Assistant
Edinburgh Trams Limited
Edinburgh
2023.05 - 2024.01
• Deep-cleaning trams and depot areas using PPE.
• Organising teams and completing cleaning paperwork.
• Meeting deadlines during shutdowns/maintenance.
• Training new staff in system presentation procedures.
Customer Service Assistant
Edinburgh Jewellery Repair
Edinburgh
2022.06 - 2022.12
• Assisted customers with jewellery repair enquiries.
• Managed emails, in-person and phone communication.
• Completed stock checks and supported store housekeeping.
Retail Store Assistant
Asda
Dalgety Bay, Fife
2012.01 - 2019.12
• Handled complaints professionally and maintained satisfaction.
• Managed returns and till reconciliations.
• Replenished stock and liaised with suppliers.
• Assisted customers with product selection (George clothing).
Education
Higher National Diploma - Jewellery & Silversmithing
University of Edinburgh
EdinburghNVQ Level 5 - NQ art and design
Fife College
DunfermlineSkills
Customer service excellence
Jewellery sales & upselling
Accurate money handling
Time management & organisation
Affiliations
- Interests • Jewellery making & design • Drawing and painting Social activities with friends
Timeline
Sales Professional → Bench Jeweller
Chisholm Hunter
2024.02 - Current
System Presentation Assistant
Edinburgh Trams Limited
2023.05 - 2024.01
Customer Service Assistant
Edinburgh Jewellery Repair
2022.06 - 2022.12
Retail Store Assistant
Asda
2012.01 - 2019.12
Higher National Diploma - Jewellery & Silversmithing
University of Edinburgh
NVQ Level 5 - NQ art and design
Fife College