Paula Smith

• Delivered luxury retail service, providing expert product knowledge.
• Progressed into bench responsibilities after proving technical skill.
• Carrying out repair assessments, polishing, cleaning, and basic bench operations.
• Supporting senior jewellers with inspections, preparation tasks, and finishing.
• Ensuring precision, care, and excellent aftercare communication.

• Deep-cleaning trams and depot areas using PPE.
• Organising teams and completing cleaning paperwork.
• Meeting deadlines during shutdowns/maintenance.
• Training new staff in system presentation procedures.

• Assisted customers with jewellery repair enquiries.
• Managed emails, in-person and phone communication.
• Completed stock checks and supported store housekeeping.

• Handled complaints professionally and maintained satisfaction.
• Managed returns and till reconciliations.
• Replenished stock and liaised with suppliers.
• Assisted customers with product selection (George clothing).