- Vintage Steam Rallies and Country Fayres
- Crafting
PAULA SADLER
Great Yarmouth,Norfolk
Summary
Adaptable professional with extensive experience in customer service administration and team support within a global organization. Recognized for strong communication and problem-solving skills, effectively collaborating with diverse teams across Europe. Demonstrates excellent organizational abilities and a proactive approach, committed to delivering high-quality service in fast-paced environments. Well-suited for roles in customer service, administrative support, and personal assistance.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Process Support Superuser
Fluke (UK) Limited
Norwich
01.2022 - 05.2026
- Supported project activities aligned with business needs, contributing to improved operational efficiency.
- Managed daily operations with a focus on safety, 5S, quality, delivery performance, and cost control.
- Collaborated with programmers to enhance CRM system functionality and user experience.
- Completed daily tasks with accuracy and consistency, ensuring smooth workflow.
- Met strict deadlines while maintaining high standards of work.
- Used Kaizen and structured problem-solving to identify issues and implement effective solutions.
Strategic Customer Support Manager
Fluke (UK) Limited
11.2019 - 12.2021
- Managed customer support across teams in the UK, Germany, the Netherlands, and France.
- Responded to customer enquiries promptly, resolving complex issues and maintaining satisfaction.
- Supported recruitment, onboarding, and training of customer support staff.
- Handled escalated or sensitive customer situations with professionalism.
- Improved operational procedures to streamline workflow and enhance service quality.
- Worked cross-departmentally to ensure consistent service delivery.
- Oversaw daily team activities and monitored performance against KPIs.
Program Manager
Fluke (UK) Limited
01.2018 - 11.2019
- Delivered face-to-face teaching sessions to international students.
- Assessed essays, presentations, and reflective work, providing constructive feedback.
- Responded to student queries and supported their academic progress.
- Monitored attendance and engagement, escalating concerns where necessary.
- Helped students improve performance through tailored guidance.
ASP & VAS Manager
Fluke (UK) Limited
01.2016 - 11.2018
- Supported management of authorised service partner relationships.
- Processed payments for warranty services and maintained accurate financial records.
- Assisted in creating technical support documentation.
- Conducted quality control checks to ensure compliance with standards.
- Coordinated pricing, membership, and product collection for value-added service programmes.
Various Roles
Fluke (UK) Limited
06.1989 - 01.2016
- Led Lab Administration and Distributor Sales teams, overseeing daily operations and performance.
- Managed procurement of services and consumables for laboratory requirements.
- Provided administrative support to the Marketing department.
- Scheduled demonstration equipment for internal and external use.
- Delivered customer service support and maintained strong distributor relationships.
Education
GCSEs - Business Studies, Maths, English
Skills
- Communication and teamwork
- Problem-solving and adaptability
- Time management and organization
- Customer service excellence
- Administrative support
- CRM and data management
- Continuous improvement
- Relationship management
- Cross-functional collaboration
- System enhancement
- Staff training
- Workflow optimization
- Willingness to learn
- Analytical thinking
- Complaint resolution
Certification
- PRINCE2
- Training and Facilitation Techniques
- Intermediate Excel Skills
References
Available on request
Interests
Timeline
Process Support Superuser
Fluke (UK) Limited
01.2022 - 05.2026
Strategic Customer Support Manager
Fluke (UK) Limited
11.2019 - 12.2021
Program Manager
Fluke (UK) Limited
01.2018 - 11.2019
ASP & VAS Manager
Fluke (UK) Limited
01.2016 - 11.2018
Various Roles
Fluke (UK) Limited
06.1989 - 01.2016