Paula Provenzano
Corby,Northamptonshire
Summary
Compassionate and driven, with background in healthcare support and strong communication skills. Proficient in venipuncture techniques and maintaining patient comfort while ensuring accurate sample labelling and documentation. Dedicated to contributing to patient care and improving healthcare. Experienced Phlebotomist with knack for patient care and precision in blood collection. Successfully streamlined processes, improving patient throughput and reducing wait times. Known for creating calm and comfortable environment, ensuring high patient satisfaction and repeat visits. Dedicated team player, proactive and hands-on in task completion. Attentive Phlebotomist skilled in obtaining blood specimens by performing venipunctures and finger sticks. Proactive and helpful to patients and carers.
Currently working in a Busy environment, one Patient every five minutes. Fast paced, but also taking the care and time with each individual
Overview
40
40
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Phlebotomist
Kettering General Hospital
Kettering, Northamptonshire
06.2017 - Current
- Improved patient comfort by employing gentle venipuncture techniques.
- Collected blood samples for diagnostic purposes.
- Enhanced laboratory efficiency with prompt and accurate sample labelling.
- Conducted sanitisation procedures to maintain clean and safe work environment.
- Maintained strict adherence to health regulations in all tasks, ensuring patient safety.
- Used advanced knowledge of vein locations for efficient blood collection.
- Answered patient queries with clarity, alleviating concerns about procedure.
- Prepared patients for procedure by explaining process thoroughly.
- Built rapport with nervous patients to ease discomfort during procedure.
- Organised daily schedule efficiently, prioritising urgent samples.
- Ensured accuracy of patient information by meticulous record keeping.
- Showcased exceptional attention to detail whilst handling delicate specimens.
- Established trust among patients through professional and empathetic communication skills.
- Ensured sufficient stock of supplies by regular inventory checks.
- Collected blood samples, selecting appropriate vacutainer tubes, syringes and needles for collection.
- Respected confidentiality and privacy, keeping all personal and health data secure.
- Labelled vacutainer tubes with patient name, date and collection time.
- Prepared collected samples for transport to laboratory within strict timelines.
- Greeted patients and verified personal information before phlebotomy services.
- Delivered compassionate care and education to reduce patient fear and anxiety.
- Maintained patient sample integrity through correct handling and storage.
- Placed used syringes and needles in designated sharps container and disposed of gauze and gloves in appropriate receptacle.
- Protected patients by following infection control, sharps disposal and bio-hazardous waste disposal procedures.
- Stocked phlebotomy trolley or carrier with appropriate supplies.
- Cleaned and prepped collection stations between appointments to reduce patient wait times.
- Set up areas and equipment to help keep appointments running to schedule.
- Soothed patient anxieties by explaining details of procedures.
Health care assistant
Peterborough City Hospital
Peterborough
06.2015 - 06.2017
- Assisted in patient care, improved comfort and well-being.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Supported clinical staff to complete health assessments.
- Thoroughly sterilised and sanitised clinical and mobility equipment.
- Administered blood tests and blood pressure checks.
- Kept patient environments clean and neat following optimum hygiene standards.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Aided midwives with patients during pregnancy and birth.
Archives assistant
Envigo
Huntingdon, Cambridgeshire
09.2013 - 02.2015
- Improved filing system by reorganising and labelling archival documents.
- Maintained confidentiality of sensitive files, ensuring data protection compliance.
- Conducted regular inventory checks for accurate recordkeeping purposes.
- Preserved historically significant and valuable documents.
- Planned and implemented digital archive management and electronic records storage.
Warehouse worker
Oxford University Press
Corby, Northamptonshire
05.1998 - 05.2008
- Unloaded deliveries, promptly sorting items into appropriate storage areas.
- Packed orders accurately to prevent damages during transit.
- Assembled products efficiently, facilitating timely order fulfilment.
- Maintained accurate stock records for easy tracking and retrieval of goods.
- Handled customer returns professionally, ensuring satisfactory resolutions were reached.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Picked and despatched high-volume orders accurately.
- Stacked cardboard boxes and pallets securely, minimising risks of damage and injury.
- Sorted materials on warehouse racks and shelves.
- Performed tagging and labelling of warehouse inventory.
- Moved stock around by hand, using forklift truck or lifting gear.
- Assisted with loading and unloading of vehicles manually and using machines.
- Carried out stock control and maintained quality standards high for audits.
Warehouse worker
Avon
Corby, Northamptonshire
06.1984 - 06.1998
- Packed orders accurately to prevent damages during transit.
- Assembled products efficiently, facilitating timely order fulfilment.
- Coordinated with team members for effective task completion.
- Maintained accurate stock records for easy tracking and retrieval of goods.
- Handled customer returns professionally, ensuring satisfactory resolutions were reached.
- Picked and despatched high-volume orders accurately.
- Performed duties safely in line with warehouse rules, promoting best working practices.
Education
NVQ Level 1 - Health Care
Peterborough city Hospital
Peterborough 06.2015 - 06.2017
phlebotomy - Health Care
Geopace
Northampton, Northamptonshire 12.2012 - 12.2012
Certificate of Completion - Health Care
Collagen Induction Therapy
Northampton, Northamptonshire 03.2022 - 03.2022
Vaccination Course - Health Care
Geopace
Northampton, Northamptonshire 06.2022 - 06.2022
Skills
- Blood sample collection
- Venipuncture techniques
- Butterfly needle proficiency
- Safe sharps disposal
- Tourniquet application
- Patient identification verification
- Labelling and tracking samples
- Patient confidentiality practices
- Knowledge of phlebotomy procedures
- Immunohematology basics
- Blood culture techniques
- Vein selection expertise
- Comforting anxious patients
- Clear communication
- Empathy with patients
- Maintaining cleanliness standards
- Adhering to professional ethics
- Infection prevention and control
- Specimen labelling procedures
- Administration
- Venepuncture
- Drawing blood
- Patient confidentiality
- Basic hygiene care
- Mobility assistance
- Communication skills
- Record keeping
- Basic health and safety
- Infection control
- CPR certification
- Patient observation
- Active listening
- Time management
- Mental health awareness
- Multitasking in fast-paced environment
- Calm under pressure
- Venipuncture
Affiliations
- I enjoy walking in my spare time, Gardening and spending time with my family, playing with the Grandchildren
Certification
I have completed courses in Phlebotomy, PRP Treatment, Vitamin B12 injection Techniques, Safeguarding
References
References available upon request.
Timeline
Vaccination Course - Health Care
Geopace
06.2022 - 06.2022
Certificate of Completion - Health Care
Collagen Induction Therapy
03.2022 - 03.2022
Phlebotomist
Kettering General Hospital
06.2017 - Current
Health care assistant
Peterborough City Hospital
06.2015 - 06.2017
NVQ Level 1 - Health Care
Peterborough city Hospital
06.2015 - 06.2017
Archives assistant
Envigo
09.2013 - 02.2015
phlebotomy - Health Care
Geopace
12.2012 - 12.2012
Warehouse worker
Oxford University Press
05.1998 - 05.2008
Warehouse worker
Avon
06.1984 - 06.1998
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