Paula Lewis

Supported two young children while providing care for parents.

Analysis, design, development, implementation and support to VAT generics.

Design and development of Collection Intranet.

• Liaised regularly with stakeholders, maintaining strong relationships.
• Implemented new software systems, enhancing operational efficiencies.

Acted up to Band 7 Local Service Delivery Manager; analysis design, development, implementation and support to VAT generics.

Design and development of Collection Intranet.

• Liaised regularly with stakeholders, maintaining strong relationships.
• Prioritised tasks effectively, improving overall productivity levels.

IT Help Desk First Line Support by telephone to resolve internal customer IT issues; responsible for IT in specific offices, making site visits to install IT equipment, correct IT equipment faults and liaise with office staff regards IT equipment requirements. Configured and replaced IT hardware and software in 3 regional offices (Coventry, Leicester, Droitwich) in roll-out of new operating system.

Collection IT Trainer on behalf of the Training and Development Unit (T&DU), devising training sessions, writing user manuals.

Management of 10 staff, including performance reviews. Responsible for management trader data folders and organised their annual audit. Collaborated with colleagues and organised amalgamation of area offices and relocation into new building.

• Managed large-scale project, ensuring timely completion within budget constraints.
• Ensured compliance with company policies and industry regulations through regular audits.
• Led team meetings for enhanced communication and problem-solving.
• Provided supportive leadership during periods of organisational change.
• Conducted performance reviews to identify areas of improvement.