Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Paula Lappin

Cumbernauld,North La

Summary

A highly skilled professional with expertise in cash handling, time management mastery, and flexibility in task handling. Demonstrates exceptional attention to detail and problem-solving abilities, ensuring outstanding customer service through tactful diplomacy and empathetic communication. Proficient in upselling and cross-selling techniques, maintaining a professional demeanour and strong interpersonal communication skills. Committed to leveraging these competencies to achieve career growth within a dynamic organisation.

Overview

41
41
years of professional experience
4
4
years of post-secondary education

Work History

Owner/Manager/ Beauty Therapist

Self employed
Manchester, Greater Manchester
07.2020 - 03.2025
  • Carrying out beauty treatments on clients to a high standard, such as facials, waxing, eyebrow tinting, pedicures and massage treatments.
  • Delivered massage treatments using varied techniques, targeted to exact customer preferences.
  • Carrying out prescriptive facial treatments after fully assessing clients skin tone, texture and problems.
  • Improving appearance of clients feet and toenails by removing defects, massaging tissue and applying moisturiser.
  • Performed various facials using carefully selected products to suit individual skin needs.
  • Executed meticulous eyebrow shaping, enhancing clients' natural features.
  • Managing the day to day operations of the business, to ensure smooth running.
  • Developed fresh and creative beauty techniques to match changing industry trends.
  • Prioritised client comfort throughout treatments to encourage optimal satisfaction and repeat custom.
  • Promoting business services and retail products on social media to increase brand awareness,
  • Attending local networking events, to build relationships with other business owners and raise awareness of business services.
  • Updating website to align with business growth.
  • Maintaining compliance with legislation and regulations.
  • Kept the treatment room clean and tidy at all times.
  • Establishing budgets based on historical data.
  • Negotiated supplier contracts for cost-effective salon product selection.
  • Promoted healthy skin habits through educational consultations.
  • Implemented hygienic practices to maintain a clean treatment space.
  • Organised successful promotional events.
  • Forecast sales figures and aligned inventory with expected demand.
  • Reviewed financial data and reports to formulate annual and quarterly budgets.
  • Promoted brand at events and conferences and established strong reputation within industry.
  • Managed appointment scheduling efficiently, minimising wait times for clients.
  • Provided exceptional customer service, ensuring repeat client bookings.
  • Provided faultless service throughout beauty treatments to achieve optimal customer satisfaction.
  • Advised clients on particular products and treatments based on customer preferences, skin and hair types and current offers.
  • Offered thorough, knowledgeable advice and service throughout all treatments and procedures.

Cleaner

NIC Services Group
Manchester, Greater Manchester
03.2020 - 07.2022
  • Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
  • Kept communal areas tidy and well-organised for optimal functionality.
  • Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
  • Emptied and cleaned trash cans following procedures.
  • Followed health and safety guidelines to properly dispose of waste and toxic materials.
  • Used correct procedures to clean floors, communal areas and work spaces.
  • Followed health and safety standards governing correct use of chemicals.
  • Polished glass, mirrors and metal items to attractive shine.
  • Swept and mopped floors, leaving them dirt-free and polished.
  • Kept kitchen areas clean to ensure food safety standards were met.
  • Washed dishes promptly, ensuring a constant supply in the kitchen area.
  • Reported breakages to supervisor.
  • Adhered to health and safety regulations to maintain safe environment for customers.
  • Monitored cleaning product inventory, ordering quantities to maintain well-stocked cleaning supplies.
  • Communicated well with team across multiple locations.
  • Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
  • Kept cleaning materials and equipment in clear, organised storage.
  • Safely stored cleaning solutions, equipment and chemicals.
  • Collected and bagged up waste and recycling, delivering and sorting into appropriate bin areas.

Beauty/Massage Therapist

Niche Beauty
Middleton, Manchester, Greater Manchester
06.2010 - 03.2020
  • Utilised hot stone therapy techniques, easing muscle tension effectively.
  • Established strong rapport with clients through excellent communication skills, fostering repeat business.
  • Conducted initial consultations to understand client's history, expectations and preferences better.
  • Promoted overall health practices, influencing positive lifestyle changes amongst clients.
  • Alleviated physical discomfort with targeted deep tissue massage techniques.
  • Provided education on stretches and exercises, contributing to client's long-term health improvement.
  • Maintained clean and comfortable therapy environments, promoting relaxation and healing.
  • Assessed client needs for specific treatments, enhancing overall wellbeing.
  • Offered prenatal massage services aiding pregnant women cope better with body changes during pregnancy.
  • Advised on post-massage activities such as rest or exercise that would be beneficial.
  • Customised massage techniques for each patient's needs and goals.
  • Created safe, clean environment by sanitising work areas, changing treatment room sheets and sterilising instruments before each use.
  • Included aromatherapy with essential oils to promote wellness and reduce side effects of various ailments.
  • Identified massaged preferences and determined pressure points needed for clients.
  • Kept working area and equipment clean and orderly.
  • Discussed medical conditions and physical well-being with clients to suggest appropriate therapies and treatments.
  • Offered expert skincare advice, resulting in increased product sales.
  • Executed meticulous eyebrow shaping, enhancing clients' natural features.
  • Performed various facials using carefully selected products to suit individual skin needs.
  • Provided various lash and brow treatments, including tinting, shaping and perming.
  • Advised customers on optimal products and services to support long-term beauty goals.
  • Upsold aftercare products to improve salon profits.
  • Improved appearance of clients' feet and toenails by removing defects, massaging tissue and applying moisturisers.
  • Performed efficient hair removal treatments to ensure smooth results.
  • Improved client satisfaction by delivering personalised facial treatments.
  • Booked and managed customer appointments using online system.
  • Developed fresh and creative beauty techniques to match changing industry trends.

Spa/Massage Therapist

Hilton Hotel
Manchester, Greater Manchester
10.2009 - 06.2010
  • Administered sports massages to athletes aiding in improved performance.
  • Maintained clean and comfortable therapy environments, promoting relaxation and healing.
  • Managed appointment schedules efficiently whilst ensuring optimal client satisfaction.
  • Utilised hot stone therapy techniques, easing muscle tension effectively.
  • Advised on post-massage activities such as rest or exercise that would be beneficial.
  • Offered prenatal massage services aiding pregnant women cope better with body changes during pregnancy.
  • Promoted overall health practices, influencing positive lifestyle changes amongst clients.
  • Provided education on stretches and exercises, contributing to client's long-term health improvement.
  • Adhered strictly to professional ethics and standards of practice in all interactions with clients and colleagues.
  • Demonstrated proficiency in Swedish massage techniques, providing relaxation and stress relief for clients.
  • Delivered high quality therapeutic massages by employing a range of techniques and modalities.
  • Implemented effective aromatherapy treatments for enhanced therapeutic benefits.
  • Established strong rapport with clients through excellent communication skills, fostering repeat business.
  • Developed personalised treatment plans to aid in pain management and stress relief.
  • Conducted initial consultations to understand client's history, expectations and preferences better.
  • Customised massage techniques for each patient's needs and goals.
  • Created safe, clean environment by sanitising work areas, changing treatment room sheets and sterilising instruments before each use.
  • Identified massaged preferences and determined pressure points needed for clients.
  • Included aromatherapy with essential oils to promote wellness and reduce side effects of various ailments.
  • Maintained exceptional client care standards through considerate communication and attention to detail throughout treatments.
  • Created memorable client experiences by delivering a warm welcome, exceptional treatment process and outstanding post-treatment care.
  • Addressed client problems such as pain and tight muscles or fascia through therapeutic massage techniques.
  • Registered and updated client information on database to maintain accuracy.
  • Listened actively to patients to understand pain points and provide appropriate solutions.
  • Kept working area and equipment clean and orderly.
  • Supported individuals and couples with variety of massage services.
  • Discussed medical conditions and physical well-being with clients to suggest appropriate therapies and treatments.
  • Complied with quality standards when working with patients
  • Coped with pressure during unexpected and rapidly changing situations.
  • Followed agreed protocols and guidelines to uphold integrity of healthcare practice.
  • Dealt with emergencies calmly and professionally.

Manager/Beauty/Massage Therapist

Erzatz Beauty Salon
Cumbernauld Town centre, North Lanarkshire
10.2007 - 10.2009
  • Optimised resource allocation for increased profits.
  • Implemented cost reduction measures, reduced overhead expenses.
  • Cultivated strong relationships with clients to secure repeat business.
  • Boosted department efficiency by streamlining operational processes.
  • Facilitated staff training, resulting in better customer service.
  • Liaised with suppliers to ensure timely deliveries.
  • Fostered a positive work environment with regular team-building activities.
  • Developed accurate sales forecasts for improved strategic planning.
  • Delegated tasks efficiently to maximise productivity.
  • Enforced safety regulations to reduce workplace accidents.
  • Maintained inventory control, reduced stock shortages.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Demonstrated proficiency in Swedish massage techniques, providing relaxation and stress relief for clients.
  • Developed personalised treatment plans to aid in pain management and stress relief.
  • Advised on post-massage activities such as rest or exercise that would be beneficial.
  • Maintained clean and comfortable therapy environments, promoting relaxation and healing.
  • Adhered strictly to professional ethics and standards of practice in all interactions with clients and colleagues.
  • Promoted overall health practices, influencing positive lifestyle changes amongst clients.
  • Utilised hot stone therapy techniques, easing muscle tension effectively.
  • Managed appointment schedules efficiently whilst ensuring optimal client satisfaction.
  • Implemented effective aromatherapy treatments for enhanced therapeutic benefits.
  • Offered prenatal massage services aiding pregnant women cope better with body changes during pregnancy.
  • Kept detailed records of treatments provided for future reference and continuity of care.
  • Stayed updated on latest industry trends and research to enhance service delivery.
  • Provided education on stretches and exercises, contributing to client's long-term health improvement.
  • Delivered high quality therapeutic massages by employing a range of techniques and modalities.
  • Established strong rapport with clients through excellent communication skills, fostering repeat business.
  • Administered sports massages to athletes aiding in improved performance.
  • Included aromatherapy with essential oils to promote wellness and reduce side effects of various ailments.
  • Created memorable client experiences by delivering a warm welcome, exceptional treatment process and outstanding post-treatment care.
  • Registered and updated client information on database to maintain accuracy.
  • Kept working area and equipment clean and orderly.
  • Promoted healthy skin habits through educational consultations.
  • Enhanced salon reputation with high-quality manicure and pedicure services.
  • Administered advanced body massage techniques for stress reduction.
  • Offered expert skincare advice, resulting in increased product sales.
  • Executed meticulous eyebrow shaping, enhancing clients' natural features.
  • Adapted beauty treatments to address individual client needs.
  • Provided exceptional customer service, ensuring repeat client bookings.
  • Performed efficient hair removal treatments to ensure smooth results.
  • Increased client comfort by applying gentle waxing methods.
  • Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.
  • Answered clients' queries and requests by phone and email.
  • Attended training to deliver range of professional treatments offered by salon.
  • Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
  • Upheld exceptional hygiene levels, maintaining spotlessly clean salon environments for optimised customer comfort.
  • Input bookings into computer system at reception.
  • Sterilised and maintained beauty tools and technologies to increase equipment lifespan and cut supply costs.
  • Greeted clients into salon, offering refreshments and magazines.
  • Performed various facials using carefully selected products to suit individual skin needs.
  • Advised customers on optimal products and services to support long-term beauty goals.
  • Developed fresh and creative beauty techniques to match changing industry trends.
  • Upsold aftercare products to improve salon profits.

Beauty/massage Therapist/Waitress/Bar staff

Westerwood Hotel
Cumbernauld, North Lanarkshire
07.2002 - 10.2007
  • Administered sports massages to athletes aiding in improved performance.
  • Utilised hot stone therapy techniques, easing muscle tension effectively.
  • Demonstrated proficiency in Swedish massage techniques, providing relaxation and stress relief for clients.
  • Developed personalised treatment plans to aid in pain management and stress relief.
  • Conducted initial consultations to understand client's history, expectations and preferences better.
  • Maintained clean and comfortable therapy environments, promoting relaxation and healing.
  • Promoted overall health practices, influencing positive lifestyle changes amongst clients.
  • Established strong rapport with clients through excellent communication skills, fostering repeat business.
  • Offered prenatal massage services aiding pregnant women cope better with body changes during pregnancy.
  • Managed appointment schedules efficiently whilst ensuring optimal client satisfaction.
  • Included aromatherapy with essential oils to promote wellness and reduce side effects of various ailments.
  • Maintained exceptional client care standards through considerate communication and attention to detail throughout treatments.
  • Created memorable client experiences by delivering a warm welcome, exceptional treatment process and outstanding post-treatment care.
  • Performed efficient hair removal treatments to ensure smooth results.
  • Increased client comfort by applying gentle waxing methods.
  • Implemented hygienic practices to maintain a clean treatment space.
  • Executed meticulous eyebrow shaping, enhancing clients' natural features.
  • Promoted healthy skin habits through educational consultations.
  • Performed various facials using carefully selected products to suit individual skin needs.
  • Provided various lash and brow treatments, including tinting, shaping and perming.
  • Improved appearance of clients' feet and toenails by removing defects, massaging tissue and applying moisturisers.
  • Improved customer satisfaction by providing efficient and friendly service.
  • Managed table settings for enhanced dining experience.
  • Ordered and stocked beverage supplies, maintained availability of popular drinks.
  • Ensured smooth restaurant operation by effectively managing reservations system.
  • Executed food and drink orders accurately to improve customer satisfaction rates.
  • Maintained clean and organised dining area for customer comfort.
  • Enhanced guest satisfaction through attentive and prompt service.
  • Collaborated with kitchen staff to ensure order accuracy.
  • Handled cash transactions accurately, ensured balanced till at end of shift.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Assisted kitchen staff with food prep, dishwashing and plating food.
  • Stayed up to date on menu changes to accurately answer customer queries.
  • Increased order value by upselling sides, drinks and desserts.

Office administrative assistant

Scottish Water
Glasgow, GreaterGlasgow
06.1996 - 08.2001
  • Alleviated workload of managers, providing reliable support in project coordination.
  • Provided comprehensive administrative support during company events and meetings.
  • Operated office equipment efficiently, contributing to a functional work environment.
  • Streamlined filing system, resulting in easier access to important documents.
  • Facilitated smooth workflow by managing office supplies inventory effectively.
  • Handled incoming calls professionally whilst providing helpful assistance to callers.
  • Conducted thorough research for projects, aiding in successful completion of assignments.co
  • Improved communication within the team with regular updates and notifications.
  • Contributed to cleaner office environment by implementing effective waste management practices.
  • Managed invoicing tasks smoothly, ensuring accurate financial records were maintained.
  • Accurately and efficiently word-processed reports, reviews and correspondence for office technicians.
  • Examined, scanned and input documents in software system.
  • Arranged filing systems for easy use and retrieval by personnel.
  • Wrote professional letters, emails and memoranda for business communication.
  • Supported staff with administrative needs for photocopying, faxing and filing.
  • Kept adequate office supplies on hand to support staff and business requirements.
  • Opened and routed business parcels and letters.

Production operative (Plastic moulding)

Tenma UK
Cumbernauld, North Lanarkshire
05.1990 - 12.1995
  • Operated machinery to mould plastic parts for a variety of industries.
  • Collaborated with team members to achieve daily production goals efficiently.
  • Kept in-line with health and safety regulations by wearing personal protective equipment, including [Type] and [Type] throughout jobs.
  • Carried out preventive maintenance and regularly cleaned equipment, following company guidelines.
  • Inspected manufacturing materials and reported defects to supervisor.
  • Performed test runs to maintain product quality standards.
  • Set up machine controller and monitored machine equipment to maintain quality of output.
  • Selected mould types, moved filled moulds and extracted products from moulds.
  • Inspected finished work for quality defects and conformance with specifications.
  • Ensured smooth operation of production line, reducing downtimes significantly.
  • Enhanced productivity by coordinating tasks efficiently within the production team.
  • Kept records of work progress, liaising with supervisor to maintain smooth workflow.
  • Reclaimed waste materials for recycling and reprocessing.

Ladies clothing sales assistant

What Every Woman Wants
Glasgow, Glasgow City
06.1985 - 05.1990
  • Collaborated effectively with team members to meet sales targets.
  • Monitored trends in consumer behaviour with keen attention to detail.
  • Demonstrated products effectively leading to increased sales conversions.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Trained new staff members, fostering a supportive working environment.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Offered personalised shopping advice to enhance customer experiences.
  • Improved customer service by efficiently handling queries and complaints.
  • Conducted daily inventory checks to manage stock levels accurately.
  • Assisted customers in locating specific items to boost satisfaction.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Followed company procedures and guidelines for smooth retail operations.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Collaborated with sales managers to meet target quotas.
  • Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
  • Built rapport with new and existing customers to boost client retention.
  • Designed visually pleasing in-store and window displays to increase footfall.

Sales assistant (Youth Training Scheme)

Wryggs Fashion
Cumbernauld, North Lanarkshire
05.1984 - 06.1985
  • Improved customer service by efficiently handling queries and complaints.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Delivered exceptional after-sales service, encouraging repeat business.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Assisted customers with product selection for optimal satisfaction.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Assisted customers in locating specific items to boost satisfaction.
  • Followed company procedures and guidelines for smooth retail operations.
  • Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
  • Built rapport with new and existing customers to boost client retention.

Education

NVQ Level 2 - Medical Secretary

Cumbernauld College
Cumbernauld, North Lanarkshire
08.1995 - 06.1996

Higher National Diploma - Beauty Therapy

Cumbernauld College
Cumbernauld, North Lanarkshire
08.2001 - 06.2003

NVQ Level 3 - Massage Therapy

Manchester College of Massage
Manchester
01.2023 - 01.2024

Skills

  • Cash handling
  • Time management mastery
  • Flexibility in task handling
  • Attention to Detail
  • Problem-solving
  • Outstanding customer service
  • Tactful diplomacy
  • Upselling and cross-selling
  • Empathetic communication
  • Professional demeanour
  • Interpersonal communication

Affiliations

  • I love to spend time in the Scottish countryside, and enjoy hiking with my ramblers association group in my free time. I also enjoy reading and listening to music, especially live music, with friends and family.

Timeline

NVQ Level 3 - Massage Therapy

Manchester College of Massage
01.2023 - 01.2024

Owner/Manager/ Beauty Therapist

Self employed
07.2020 - 03.2025

Cleaner

NIC Services Group
03.2020 - 07.2022

Beauty/Massage Therapist

Niche Beauty
06.2010 - 03.2020

Spa/Massage Therapist

Hilton Hotel
10.2009 - 06.2010

Manager/Beauty/Massage Therapist

Erzatz Beauty Salon
10.2007 - 10.2009

Beauty/massage Therapist/Waitress/Bar staff

Westerwood Hotel
07.2002 - 10.2007

Higher National Diploma - Beauty Therapy

Cumbernauld College
08.2001 - 06.2003

Office administrative assistant

Scottish Water
06.1996 - 08.2001

NVQ Level 2 - Medical Secretary

Cumbernauld College
08.1995 - 06.1996

Production operative (Plastic moulding)

Tenma UK
05.1990 - 12.1995

Ladies clothing sales assistant

What Every Woman Wants
06.1985 - 05.1990

Sales assistant (Youth Training Scheme)

Wryggs Fashion
05.1984 - 06.1985

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Paula Lappin