PAULA KERNTIFF
Bournemouth,England
Summary
Highly motivated Retail Personal Banker with knack for building lasting client relationships and delivering top-notch customer service. Known for streamlining banking processes, leading to improved client satisfaction and loyalty. Proven in providing valuable financial advice, resulting in increased account openings and overall branch growth.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
Work history
Retail personal banker
SANTANDER
Wimborne Minster, Dorset
12.1996 - 08.2025
- Processed transactions efficiently during peak periods, minimising customer wait times.
- Handled customer complaints effectively, restoring trust in banking services.
- Safeguarded sensitive client information to enhance security and confidentiality.
- Strengthened relationships by providing insightful advice on banking products.
- Increased digital adoption by promptly addressing online banking queries.
- Welcomed visitors warmly to foster a positive branch atmosphere.
- Optimised service delivery through effective prioritisation of tasks.
- Promoted financial products actively, expanding the client base.
- Provided excellent customer service, leading to high levels of loyalty and repeat business.
- Ensured customer satisfaction through prompt and courteous service.
Education
GCSEs - MATHS AND ENGLISH,HISTORY AND ART
GLENMOOR ACADEMY
Bournemouth, England 09.1975 - 09.1979
Skills
- Fraud prevention
- Customer complaint resolution
- Account verification
- Financial product promotion
- Transaction processing
- Confidentiality maintenance
- Task prioritisation
Affiliations
- I enjoy art, painting and drawing. I have been to a few art classes and enjoy this past time its very good for relaxing
- i like to cycle to keep fit and enjoy going on cycle rides around dorset
Timeline
Retail personal banker
SANTANDER
12.1996 - 08.2025
GCSEs - MATHS AND ENGLISH,HISTORY AND ART
GLENMOOR ACADEMY
09.1975 - 09.1979
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