Paula Forster

Role Overview: Compliance role investigating legacy commercial lending customer backgrounds

• Project to complete CDD analysis of around 1800 legacy customer legacy commercial lending accounts within strict timeframe
• Applying risk-based approach to Fraud Management with customer contact with queries
• Fixed Term Contract and project-based teamwork role
• Reporting on findings and empowerment to make risk based decisions
• Successfully delivered on tasks within tight deadlines.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

Reason for leaving: End of Contract / Project Successful Completion

• Data analysis of Fraud trends and development of system rules to counter fraud attempts
• Development of extensive Team Performance Reporting Tools and dashboards using data collated from various sources and in various formats
• Delivered insightful reports on current fraud trends to senior management team members.
• Demonstrated technical proficiency whilst using advanced analytical tools for complex data examinations.

Reason for leaving: Redundancy due to Business Impact of COVID 19

• Daily analysis of incoming data and reporting risk levels and exposures
• Worked with EMEA teams to produce new analysis tool for aged items and new process to trigger invoicing on aged items saving around 4 hours of daily work within team and reducing aged debt by 15%
• Support to Team Leader and Senior Management in ensuring delivery for process improvements across UK and EMEA Teams
• Deputising in Team Leader absence
• Monitoring of clients holding balances, making risk-based decisions on trigger factors to minimise risk and exposure
• Investigations and client contact by telephone and /or email to obtain commitments to settle
• Reconciliations and investigations into mismatched items
• Contributed to team projects by providing key analytic insights.
• Collaborated across departments and regions for cohesive report development.
• Leveraged Excel functions for streamlined data evaluation and presentation.
• Streamlined workflow with efficient analytical strategies.

Reason for leaving: Offered a new and exciting opportunity by a previous Manager to help develop the new Fraud Team within Travelex

• Prioritised workload effectively, resulting in timely completion of tasks.
• Data Analysis and Report production including for audit purposes
• Investigations into client businesses and personnel to ensure KYC requirements and appropriate levels of due diligence are met
• Boosted morale by recognising and rewarding exceptional work.
• Quality Reviews and 4i checking – feedback and coaching
• Working alongside Global teams supporting accreditation projects and workflows across business
• Working with key stakeholders within business to drive efficiencies
• Maintained up-to-date knowledge of industry trends, enabling informed decision-making processes.
• Steered project execution whilst adhering strictly to timeline constraints.
• Facilitated weekly meetings to discuss progress on projects, deadlines, objectives and concerns.
• Conducted performance evaluations to identify areas of improvement.
• Cultivated strong rapport with team members, fostering cohesive and collaborative workplace environment.

Reason for leaving: End of contract & Redundancy of Local Team

• Contracted to Diligenta by Government backed Pensions Trust (NEST) in preparation for launch in 2012
• Monitored team performance metrics, identifying areas for improvement across various incoming workstreams.
• Development of Contact Centre Capacity Planning and Forecasting tool using Excel as generator
• Development of new processes and operational procedures that had strict compliance and legislative requirements
• Drove process improvements through rigorous analysis of existing procedures.
• Senior Management Report Generation and Presentations
• Training, Coaching and Development – Delivering Efficient ‘One Stop' Customer Service Solutions
• Identified skill gaps within team and organised relevant training sessions.
• Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets.

Reason for leaving: Exciting New challenge offered – Opportunity to Grow at WUBS