Paula Edwards
Totnes Road
Summary
Dependable, hard working individual, offering outstanding levels of service through helpful, effective communication. Bringing a can-do attitude to all tasks, ensuring jobs are completed accurately and efficiently for continued customer and management satisfaction. I have worked in customer service since 1998 whether that was hairdressing Saturday worker, food service or sales assistant. I have the ability to work independently, but very happy to work as part of a team. I have knowledge in data entry, creating invoices, handling cash and card transactions and ordering supplies when necessary.
I am a fast learner and a hard worker and I will always give 100%.
Overview
15
15
years of professional experience
Work history
Sales Assistant/ Graphic Designer
Totcom Copy Centre
Totnes, Devon
2007.10 - 2016.04
- I started as a sales assistant and my main jobs was serving customers, copying and printing work, architecture plans, leaflets and business cards etc.
- I was also in charge of the invoicing and billing of customers who had businesses. I would take note of stock and order when necessary.
- Near the end I was also a graphic designer and was producing high quality digital work and designing, business, cards, posters, leaflets for our customers.
- I would cash up at the end of the day and sort money for the bank.
Sales assistant
Into the Blue
Totnes , Devon
2006.05 - 2007.09
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
Cafe Assistant/supervisor
China Blue
Totnes, Devon
2003.05 - 2006.04
- Balanced needs of multiple customers simultaneously, reducing average waiting times.
- Kept dining and service areas spotlessly clean for continued customer satisfaction.
- Maintained positive environments for customers and staff with enthusiastic can-do attitude.
- Monitored, ordered and rotated food and beverage stock to prevent operational disruptions.
- Ensured cafe areas were immaculately maintained, upkeeping exceptional cleanliness and hygiene standards.
- Assisted with food and beverage preparation, enabling prompt customer service.
- Processed food orders with strict attention to detail, communicating customer needs with kitchen staff to meet exact requirements.
- Prepared menu items according to exact recipes and portion requirements, delivering consistent, quality food service.
- Created clean, hygienic café environments, continuously prioritising adherence to food safety rules.
- Handled cash and card payments promptly and precisely, maintaining accurate financial records.
Waitress
The Smugglers
Totnes, Devon
2001.06 - 2006.03
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Arranged tables and set up linens and silverware in preparation for guests.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Informed kitchen staff regarding order and requirements.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
Education
A-Levels -
KEVICCS Sixth form
Totnes, Devon, UK07.2002
GCSEs -
KEVICCS Secondary school
Totnes, Devon, UK07.2000
Skills
- PC platforms
- Digital imagery
- Advertising understanding
- Customer care
- Transmitting files
- Sensitive material handling
- File and data retrieval systems
- Logging paperwork
- Restocking skills
- Multitasking
- Hard worker
- Team player
- Independent worker
- Data imput
- Fast learner
- Excellent communication skills
Timeline
Sales Assistant/ Graphic Designer
Totcom Copy Centre
2007.10 - 2016.04
Sales assistant
Into the Blue
2006.05 - 2007.09
Cafe Assistant/supervisor
China Blue
2003.05 - 2006.04
Waitress
The Smugglers
2001.06 - 2006.03
A-Levels -
KEVICCS Sixth form
GCSEs -
KEVICCS Secondary school