Paula De Gouveia Gil
City of London
Work preference
Summary
Proactive team member with a solid foundation in communication and organization. Focused on delivering solutions through analytical approaches. Competent in managing multiple tasks, guiding group discussions, and executing project management tasks.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Team Assistant/ Administrator
NHS England
Camberwell, London
2025.07 - 2026.02
- Communication: answering calls and frontline support, managing three inboxes (Email and Microsoft Teams). Stakeholder engagement (schools, staff and external stakeholders).
- Created and managed schedule for FLU, DTP, and HPV vaccination scheduling for schools, handling last-minute cancellations and ensuring compliance through document preparation, data entry, and follow-ups.
- Drafted detailed minutes of meetings to ensure follow-up on agreed action points, organized files and maintained records while providing customer service support to parents via calls and interpreters.
- Managed customer relationship management systems including Syst1, NHS Spine, and Care Plus.
- Training & development: creating training manual and guides, assisted nurses with excel skills, knowledge transfer & staff upskilling.
- Organized data and files with meticulous attention to detail, resulting in enhanced document retrieval process.
- Filtered incoming communications to manage basic requests and reduce disruptions.
- Handled confidential information discretely ensuring no breach of trust or protocol occurred.
OFFICE ASSISTANT
Allia C&C Non Profit Charity,
St Paul's, UK
2025.05 - 2025.05
- Enhanced CRM databases by inputting information on trusts, charities (200 Trust and Charities), and housing associations (500 in total).
- Provided clerical support to multiple departments, enhancing overall business operations, created folders via workflow diagrams.
- Performed verifications against multiple registers, such as charities mutual register and stock exchange.
Front office receptionist
Brown & Co Solicitors
Greenwich, UK
2024.11 - 2025.04
- Audio typing (40 words per minute), client billing.
- Printing, scanning; handling Pin local referrals (optimized advertising campaigns for conveyancing work), Franking letters; daily post office duties; setting up a new card reader; following up on home visiting service letters.
- Software: Info track, Smart search, LEAP, Adobe, Excel, Capsule. AI.
- Managed front desk duties (calls, emails and walk in clients).
- Updated company databases by inputting new employee contact information and employment details.
- Managed roughly 20 customer calls per day.
DATA ENTRY CLERK
Baird & Co. Gold Bullion Dealers
East Beckton, UK
2025.02 - 2025.02
- Assisted with 6 different spreadsheets and databases updating and error corrections.
- Conducted regulatory compliance checks and supported document investigations.
- Ensured data confidentiality by following company privacy policies and regulations.
- Organized and verified input data against original documents over 1000 documents.
Archiving Assistant
Consulate of Italy
Farringdon, UK
2024.02 - 2024.09
- Responsibilities included converted manual files into digital format, verification checks. Strict confidentiality and protocols needed to be followed for compliance.
- Software: in-house software.
- Safeguarded historical records by implementing modern archiving techniques, managed 2000 records per day (archiving, breaking down files scanning, building up files and archiving).
BUSINESS SUPPORT SUBCONTRACTOR CONTROLLER
City Facility Management
Glasgow, UK
2023.09 - 2024.01
- Enhanced subcontractor customer service through efficient, timely and corrective responses, vendor management (vendors included Tesco stores countrywide) with the correct information needed,
- Legal compliance, documentation control.
- Correcting Purchase orders( roughly about 200 per day).
- Cancelling engineers call outs (totalizing 2-4 daily), triaging emails (roughly 50 a day)
- Software: SAP
PATIENT SERVICE ASSISTANT
LIVI/ KRY - see a GP by video
fully remote, UK
2020.05 - 2021.07
- Facilitated patient bookings across 15 NHS surgeries during 8-hour shifts to support clinic operations.
- Facilitated emergency bookings and arranged interpreters for patients.
- Helped patients connect with GPs via video consultations.
- Coordinated with on-call doctors to resolve connectivity issues, ensuring smooth patient consultations.
- Scheduled online appointments and provided troubleshooting support for app errors.
- Conducted demographic checks to ensure accurate patient information.
- Maintained and organised digital patient records to enhance accessibility and uphold confidentiality standards.
- Utilized EMIS, System1, Slack, and Microsoft 365 Suite effectively.
- Voted as top team performer for unsupervised worker (shifts between 2pm and 22:00pm) and highest overall client scheduler.
Education
Certificate of Higher Education - English, Art, History,
Damelin College
South AfricaBachelor of Business Administration - Accounting, Corporate Governance, Information systems
University of South Africa
South AfricaHigher National Diploma - Taxation, economics, accounting 1,2 and 3, Human resources, marketing, commercial law, corporate business administration, Quantitative techniques, IT technology
Institute of Governance and Administration
South Africa 2000.01 - 2004.12
Higher National Diploma - Balance sheet, income statements, accounts payable, accounts receivable. Asset and bank accounting
SAP Software-Germany
South AfricaCertificate of Higher Education - Bookkeeping: Xero, Sage, SAP, QuickBooks
KBM Training & Recruiting.
LondonNVQ Level 1 - Handling hecklers, voice & gestures, self improvement.
Dale Carnegie Public Speaking
South AfricaSkills
- Rapport building
- Familiarity with CRM systems
- Microsoft office suite proficiency
- Interpersonal aptitude
- Outlook scheduling expertise
- Spreadsheets competence
- Goal setting and achieving
Software language
Python
Beginner
Digital design tools
CANVA
Websites, Portfolios and Profiles
http://www.linkedin.com/in/paula-gil
Certification
SAP S/4 Hana
Timeline
Team Assistant/ Administrator
NHS England
2025.07 - 2026.02
OFFICE ASSISTANT
Allia C&C Non Profit Charity,
2025.05 - 2025.05
DATA ENTRY CLERK
Baird & Co. Gold Bullion Dealers
2025.02 - 2025.02
Front office receptionist
Brown & Co Solicitors
2024.11 - 2025.04
Archiving Assistant
Consulate of Italy
2024.02 - 2024.09
BUSINESS SUPPORT SUBCONTRACTOR CONTROLLER
City Facility Management
2023.09 - 2024.01
PATIENT SERVICE ASSISTANT
LIVI/ KRY - see a GP by video
2020.05 - 2021.07
Higher National Diploma - Taxation, economics, accounting 1,2 and 3, Human resources, marketing, commercial law, corporate business administration, Quantitative techniques, IT technology
Institute of Governance and Administration
2000.01 - 2004.12
Bachelor of Business Administration - Accounting, Corporate Governance, Information systems
University of South Africa
Certificate of Higher Education - English, Art, History,
Damelin College
Higher National Diploma - Balance sheet, income statements, accounts payable, accounts receivable. Asset and bank accounting
SAP Software-Germany
Certificate of Higher Education - Bookkeeping: Xero, Sage, SAP, QuickBooks
KBM Training & Recruiting.
NVQ Level 1 - Handling hecklers, voice & gestures, self improvement.
Dale Carnegie Public Speaking