Paula Davis

Progressed from CSA to Team Leader and then Holding Store Manager.

Developed a strong understanding of local community needs and supported as an officer of the Membership community committee.

Responsible for opening/closing, stock control, customer care, and team management.

Ensured a safe and welcoming environment for all customers.

Supported team wellbeing and fostered a positive working culture.

Led the team through operational challenges, embedding the brand’s mission in daily practice.

Managed stock, finances, staff, and customer experience.

Responsible for creating a welcoming environment and resolving conflict.

Scheduled entertainment and oversaw cash handling and banking.

Managed routine office duties including filing, faxing, and mail coordination.

Maintained accurate records and upheld confidentiality.

Supported the rollout of Pension Credit across multiple teams.

Handled sensitive data and liaised with external agencies.

Developed an early understanding of welfare services and inter-agency work.