Paula Andrews

• Hampshire & Isle of Wight Integrated Care Board- Line Manager's Development Programme
• Hampshire and Isle of Wight Integrated Care Board – Staff Network Chairs Leadership and Development Programme – An Intersectional Approach
• Essentials Management skills – Resolving Grievances
• Essentials Management skills – Courageous Conversations
• Essentials Management skills – Wellbeing
• Essentials Management skills – Inclusive Leadership
• Essentials Management skills – Appraisals

• National Pharmaceutical Association: Pharmacy Practice & Procedures
• Pharmacy Law & Ethics
• Drug Tariff
• NVQ Pharmacy Services Level 3: Underpinning Knowledge
• NVQ Pharmacy Services Level 3: Completed an approved programme at National Pharmaceutical Association
• CPPE – Primary Care Education Pathway – full details of the completed learning and assessments can be provided.

Leadership / Advocacy:

• Co-Chair, Ability Network: Led meetings, developed inclusive initiatives, raised awareness of disability and Deaf accessibility within the organisation.
• Delivered training and guidance to colleagues on accessibility and inclusive communication.

Project Experience:

• Led Antimicrobial Stewardship and Dispensing Scheme projects: managed data collection, analysis, and reporting; improved compliance and outcomes across multiple healthcare organisations.
• Implemented cost-saving programmes through process standardisation, shared best practices across teams.

Key Achievements and Highlights

• Deaf professional with lived experience navigating education, employment, and public services bringing authentic insight into systemic barriers and practical solutions.
• Proven advocate for Deaf rights, accessibility, and equity confidently influencing policy, practice, and service delivery.
• Strong leadership in inclusive initiatives, ensuring Deaf voices are embedded at decision-making levels, not treated as an afterthought.
• Experienced in cross-sector collaboration with Deaf communities, service providers, and stakeholders to drive meaningful change.
• Champion of culturally competent practice, promoting Deaf culture, language access, and identity pride in organisational settings.
• Knowledge on reasonable adjustments, accessibility strategy, and inclusive communication standards.
• Trusted representative and role model within the Deaf community, strengthening engagement, participation, and trust.
• Track record of turning lived experience into measurable impact improving access, inclusion, and outcomes for Deaf people.

I bring strong communication and engagement skills , with the ability to adapt messaging for diverse audiences including professionals, service users, and community stakeholders. As a Deaf professional, my lived experience enhances cultural competence, empathy, and a deep understanding of accessibility and inclusion, enabling me to build trust and remove communication barriers effectively.

I have demonstrated leadership experience , including chairing an Ability Network, leading inclusive workplace initiatives, and facilitating meetings and cross-functional projects. These skills support collaborative working, stakeholder engagement, and strategic development within Deaf services and community settings.

My background in project management includes delivering antimicrobial stewardship programmes, quality improvement initiatives, and cost-saving projects. These transferable skills enable effective coordination of Deaf sector programmes, ensuring objectives are achieved on time, within budget, and aligned to community needs.

Through quality assurance and risk reduction work , I have ensured compliance, strengthened governance processes, and promoted service safety. This experience is directly applicable to safeguarding, policy implementation, and maintaining high standards in Deaf service delivery.

I am experienced in data analysis and reporting , producing performance reports, evaluating outcomes, and supporting evidence-based decision-making. These skills are valuable for service evaluation, impact measurement, and funding or stakeholder reporting within Deaf organisations.

Finally, I possess strong IT and digital skills , including EMIS, Microsoft Office, and survey tools, which are readily transferable to CRM systems, case management platforms, and reporting tools used within the Deaf sector. Combined with my commitment to advocacy and inclusivity , including leading disability awareness initiatives, I am well-equipped to contribute to policy development, community engagement, and the advancement of equitable Deaf services.

• Volunteering Charity work for Deaf Organisations
• Sports and Fitness
• Public Speaking/Deaf Awareness

Names and Addresses of Referees can be supplied upon request

I am an extremely approachable, and hardworking individual who is both friendly and adaptable to any setting. I have a strong work ethic and consistently demonstrate enthusiasm, trust, and professionalism in everything I do. A compassionate and empathetic person, I take pride in being loyal and reliable. I am particularly competent in environments that require both individual initiative and effective teamwork, using communication, tact, discretion, and strong people skills to achieve goals collaboratively.

In my spare time, I enjoy being active outdoors with my retired hearing Dog. I have a love for dogs and volunteer for Hearing Dogs for Deaf People, a charity I am incredibly passionate about for the vital support they provide to those with hearing loss. I am profoundly deaf and fitted with a cochlear implant, and the charity has played a significant role in supporting me over the past 10 years. I value forming strong relationships with others, which inspires me to continue challenging myself and developing my skills and career further.