Paula Agria

• Provided exceptional customer service with personalized shopping advice and proactive product recommendations
• Managed operations efficiently by opening, closing, and overseeing when needed, ensuring smooth and seamless functionality,and taking keyholder responsibilities seriously.
• Maintained strong product knowledge, staying updated on new arrivals, features, and promotions to provide comprehensive guidance to customers.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Went above and beyond by helping customers to locate stock, and making bespoke orders where possible.
• Engaged with customers to understand their needs and recommend suitable products
• Took ownership of customer feedback, handling complaints with professionalism, sensitivity, and empathy to guarantee customer satisfaction.
• Utilized excellent communication skills to provide detailed product information.
• Enhanced customer retention with outstanding service and support
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Supported Store Management team by assisting in daily operations, maintaining high store standards, and ensuring operational excellence.
• Updated product labels and pricing to reflect discounts and offers
• Processed deliveries promptly to maintain consistent stock levels
• Monitored display stock levels,and consistently well-stocked sales floor.
• Processed cash and card payments with precision

Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.

• Worked efficiently under pressure to uphold operational standards during peak trading times
• Managed stock levels efficiently to sustain product availability and boost sales performance
• Prepared orders for customers with wrapped, bagged, and boxed items. Click & Collect

• Created products to sell
• Created eye-catching displays to improve customer experience and increase overall revenue.
• Built strong client relationships, leading to repeat business and referrals.
• Boosted product visibility through engaging social media posts.
• Negotiated contracts with suppliers, resulting in cost savings.
• Applied expert product knowledge to provide customized service, boosting customer satisfaction levels.
• Identified new business opportunities to increase revenue.

• Sourced new clients through proactive telemarketing efforts, expanding market reach.
• Explained product characteristics and functionalities clearly.
• Collaborated with the sales team to create innovative marketing strategies enhancing product exposure.
• Resolved customer queries promptly, maintaining a positive company reputation.
• Established customer connections to drive sales growth.
• Used effective selling strategies to enhance product uptake.
• Negotiated and closed sales to secure profitable deals and contracts.
• Demonstrated products to encourage purchases by showcasing features and benefits.
• Delivered outstanding after-sales care through regular communication with customers.
• Tracked customer satisfaction rates and resolved reported complaints.