Summary
Overview
Work history
Education
Skills
Additional Information
Timeline
Interests
Generic
PAUL WRIGHT

PAUL WRIGHT

Richmond,UK

Summary

Experienced Vice President of Sales and Customer Operations with an extensive global track record of over 25 years, performing in varied customer facing roles within the telecommunications industry. Specialised in licensed point to multi-point microwave 5G fixed wireless access networks and highly skilled in service design and delivery, network planning and managing both pre and post-sales support. An experienced senior sales professional capable of leading global, multi-national sales teams, winning complex tenders, establishing regional offices then managing remote business operations alongside selecting and managing high performing strategic partners. A track record of demonstrable sales growth delivering results in the most challenging global arenas. Strongly focused on generating value and customer satisfaction. Keen to build high performing teams within a framework of professionalism, trust and mutual respect of the individual's contribution.

Overview

25
25
years of professional experience

Work history

VP Global Sales & Customer Operations

Cambridge Broadband Networks Group Ltd
Cambridge
03.2020 - Current


Outline & Responsibilities:

I joined as a founding member of the CBNG senior leadership team, tasked with rebuilding and growing global sales whilst working to improve overall business operations performance and optimize our commercial model. Selling licensed microwave network equipment and associated managed services. Leading a global team of sales and technical sales professionals, communicating forecast vs actual performance to the board and developing new product value proposition, use case and sales strategies. Manage external marketing and PR consultants to generate targeted technical press releases, online and social media content. Developing multiple sales channel partnerships including direct, agents, distributors and affiliates. Able to build relationships with customers at all levels from C-suite to engineers. Complied market intelligence and produced comprehensive responses to complex RFx and tenders. Provided support to A&M activities culminating in a successful trade sale.


Key Achievements:

  • Annual growth from start-up: 2020/$3m; 2021/$3.5m; 2022/$4.5m; 2023 (YTD)/$21m
  • Landed new 5G FWA initial product orders in 2023 circa $18m (YTD).
  • Supervised the migration of CRM from the incumbent Salesforce to MSDynamics including the integration with CBNG Finance systems.
  • During the pandemic, negotiated and completed the spin-out sale of our African business creating an affiliate company called CBNL Africa and then successfully managed the transformation through to the total retention of customers and resumption of ongoing sales.
  • Introduced a new sales commission scheme re-balancing the individual’s motivation with the core needs of the business.
  • Taken the tough actions to optimize sales team structure to improve performance whilst significantly reducing OPEX.
  • Prepared, negotiated and executed contracts with customers, consultants, resellers and distributors.
  • Worked within a small SLT to enact the transformation of CBNG into a 5G FWA company.
  • Established a database of in-depth competitor and market analysis to ensure the optimal edge for existing products as well as ensuring fine tuned value placement for new product entry.
  • Instrumental in the acquisition by Curvalux Inc in October 2022.

Senior Advisor

Ground Network Solutions, LLC
01.2023 - Current


I provide support to the GNS leadership team on industry best practice, business development, African field operations and technical team recruitment

GNS deploys high quality ground station systems for satellite communications networks worldwide with teams comprised of seasoned experts in installation, field systems engineering and operations.

VP Services & Customer Solutions

Cambridge Broadband Networks Ltd
Cambridge
01.2003 - 03.2020


Outline & Responsibilities

I was promoted into this role to expand CBNL’s services business from a successful one country model to a regional and ultimately global model. I had responsibilities that ranged from service design (based on customer scope requirements) to the sale and then implementation of services which included: 1/2/3 line technical support, software maintenance, design consulting, planning, spare parts management, logistics, warehousing, site-survey, training, installation materials supply, installation and commissioning and NOC operation. In parallel I managed the Nigeria office as a business unit serving 4 tier-1 accounts and eventually entrusted to become the managing director of the Nigerian company. I recruited and developed a team of local engineers, project managers, finance and HR personnel and worked to ensure functional ties with HQ in Cambridge.


Key Achievements

  • Annual services sales achievement in role: 2014/$7.4m; 2015/$7.43m; 2016/$10.54m; 2017/$7.57m; 2018/$4.8m; 2019/$4.8m.
  • Managed and re-negotiated contracts with several regional/national service providers in order to remain competitive, profitable and ensure service quality met customer SLAs.
  • Set up local supply chain for installation materials and logistics in Africa leading to significant cost reduction compared to international supply.
  • Established UK standard best practice for service delivery and H&S for all our African operations.
  • Set up customer training centres in 4 locations globally.
  • During the period 2015-20 the African region’s combined equipment and services business contributed around 50% of CBNL's total global revenue.

Head of Technical & Services SSA

CBNL
01.2011 - 12.2014

Senior Technical Consultant

CBNL
01.2009 - 01.2011

Network Integration Specialist

CBNL
01.2008 - 05.2009

Customer Support Manager APAC

CBNL
Kuala Lumpur
01.2006 - 01.2008

Customer Support Engineer

CBNL
01.2003 - 01.2005

International Customer Services Engineer

Hughes Network Systems Ltd
Milton Keynes
06.1998 - 01.2003

Education

ITILv4 Foundation -

2017

Prince2 Foundation - undefined

2011

Certificate in Management -

2001

BTEC HND - Electrical & Electronic Engineering

1992

Skills

    International sales leader

    SLT member

    Business development

    Team builder

    Service creation & delivery

    Licensed point-to-multipoint

    5G Fixed Wireless Access

    Network planning & design

    Quote-to-cash, P&L

    Contracts

Additional Information

I currently have a 3 month notice period.

MIET IEng since 2000.

References available on request.

Timeline

Senior Advisor

Ground Network Solutions, LLC
01.2023 - Current

VP Global Sales & Customer Operations

Cambridge Broadband Networks Group Ltd
03.2020 - Current

Head of Technical & Services SSA

CBNL
01.2011 - 12.2014

Senior Technical Consultant

CBNL
01.2009 - 01.2011

Network Integration Specialist

CBNL
01.2008 - 05.2009

Customer Support Manager APAC

CBNL
01.2006 - 01.2008

VP Services & Customer Solutions

Cambridge Broadband Networks Ltd
01.2003 - 03.2020

Customer Support Engineer

CBNL
01.2003 - 01.2005

International Customer Services Engineer

Hughes Network Systems Ltd
06.1998 - 01.2003

ITILv4 Foundation -

Prince2 Foundation - undefined

Certificate in Management -

2001

BTEC HND - Electrical & Electronic Engineering

1992

Interests

Interests & Activities :

I enjoy all outdoor pursuits, mostly walking, sea kayaking and mountain biking which I try to do on a regular basis.

I run and volunteer at my local weekly 5km parkrun. I also run/race in the 10km, half marathon and marathon. I am a member of the Richmond & Zetland Harriers athletics club where I also train. Find me on Strava!

I enjoy travelling both for business and pleasure. I have always had to replace my passports well before expiry due to running out of pages and I always take my running gear.

PAUL WRIGHT