Paul Wrathall

• Complied with and enforced company rules and regulations in customer-facing role to maximise on-board safety.
• Built friendly rapport with passengers through positive demeanour and interpersonal skills.
• Supported physically challenged customers to enter and disembark vehicle safely.
• Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
• Followed safe driving practices for safety of fellow travellers and passengers.
• Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Selected most appropriate route, accounting for weather and road closures.
• Stayed calm in emergency driving situations, prioritising safety of passengers and other drivers.
• Maintained clean bus driver (PVC) license since 2006.
• Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
• Maintained flexible schedule to commit to various shift patterns including weekends.
• Ensured safety and comfort of total of up to 81 passengers.

I started with National Express as a Coach Driver in 2007 driving various routes out of Stansted Airport to Central London ( Stratford Golders Green Liverool Street & Victoria Coach Station ) too name a few

Was given the chance to apply for a Panel / Service Delivery Office role in 2009 which included various tasks from cleaning and fueling Coaches to dealing with customer complains

In 2010 i was made up to a full Service Delivery Officer my day to day roles would be