Paul Wood
wigan,United Kingdom
Summary
Reliable and experienced administrative professional with a strong background in customer support, data processing, and office systems. Demonstrates a high level of organisation, attention to detail, and ability to work independently or within a team. Over 10 years' experience in public service and private sector environments, with a focus on providing efficient and courteous support. Technically proficient with a range of systems and committed to continuous learning and professional development.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work history
Volunteer Assistant
Wigan Life Museuem
Wigan, Greater Manchester
11.2024 - Current
- Supporting Staff with exhibitions and public engagement
- Assisting in maintaining records, displays and front of house duties.
- Providing Excellent Service to visitors and the local community.
- Communicated and collaborated with individuals from diverse backgrounds.
Customer Support Officer
Ministry of Justice
Salford Quays, Greater Manchester
12.2022 - 01.2024
- Respond to queries from the public and and legal professionals
- Handled sensitive data and accurate case records and files
- Supported team leads in service improvements and admin tasks
Administrative assistant
Ministry of Justice
Salford, Greater Manchester
02.2018 - 12.2022
- Processed court documents and handled incoming correspondence
- Entered Data accurately onto court database and systems
- Ensured timely communication between departments and clients
- Collected, distributed and sent out post on daily basis
Administrator/ Order Processor
Remtek Systems Limited
Salford, Greater Manchester
05.2010 - 12.2017
- Managed Customer Orders and coordinated dispatch.
- Maintained CRM systems and processed orders
- Ensured timely communications between departments and clients
Education
ESDL - Computer Studies
Wigan 03.2025 - 07.2025
GNVQ - Customer Service
Work Solutions
Salford 09.2009 - 05.2010
BTEC HND - Computer Studies
Wigan and Leigh College
Wigan 09.1998 - 05.2000
BTEC GNVW - Business Information Technology
Wigan and Leigh College
Wigan 09.1996 - 05.1998
GCSEs - including Maths, English and Science
Standish High School
Greater Manchester 09.1982 - 05.1987
Skills
- Customer Service & Support
- General and Legal Administration
- Case handling & Data Handling
- Order processing & Database management
- Microsoft Office & ESDL Qualified
- Document Management & filing systems
- Team Collaboration and Communication
- High Attention to detail & confidentiality
- Time management & Multi Tasking
Timeline
ESDL - Computer Studies
03.2025 - 07.2025
Volunteer Assistant
Wigan Life Museuem
11.2024 - Current
Customer Support Officer
Ministry of Justice
12.2022 - 01.2024
Administrative assistant
Ministry of Justice
02.2018 - 12.2022
Administrator/ Order Processor
Remtek Systems Limited
05.2010 - 12.2017
GNVQ - Customer Service
Work Solutions
09.2009 - 05.2010
BTEC HND - Computer Studies
Wigan and Leigh College
09.1998 - 05.2000
BTEC GNVW - Business Information Technology
Wigan and Leigh College
09.1996 - 05.1998
GCSEs - including Maths, English and Science
Standish High School
09.1982 - 05.1987
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