Summary
Overview
Work history
Education
Skills
Timeline
Generic

Paul Wood

wigan,United Kingdom

Summary

Reliable and experienced administrative professional with a strong background in customer support, data processing, and office systems. Demonstrates a high level of organisation, attention to detail, and ability to work independently or within a team. Over 10 years' experience in public service and private sector environments, with a focus on providing efficient and courteous support. Technically proficient with a range of systems and committed to continuous learning and professional development.

Overview

15
15
years of professional experience
9
9
years of post-secondary education

Work history

Volunteer Assistant

Wigan Life Museuem
Wigan, Greater Manchester
2024.11 - Current
  • Supporting Staff with exhibitions and public engagement
  • Assisting in maintaining records, displays and front of house duties.
  • Providing Excellent Service to visitors and the local community.
  • Communicated and collaborated with individuals from diverse backgrounds.

Customer Support Officer

Ministry of Justice
Salford Quays, Greater Manchester
2022.12 - 2024.01
  • Respond to queries from the public and and legal professionals
  • Handled sensitive data and accurate case records and files
  • Supported team leads in service improvements and admin tasks

Administrative assistant

Ministry of Justice
Salford, Greater Manchester
2018.02 - 2022.12
  • Processed court documents and handled incoming correspondence
  • Entered Data accurately onto court database and systems
  • Ensured timely communication between departments and clients
  • Collected, distributed and sent out post on daily basis

Administrator/ Order Processor

Remtek Systems Limited
Salford, Greater Manchester
2010.05 - 2017.12
  • Managed Customer Orders and coordinated dispatch.
  • Maintained CRM systems and processed orders
  • Ensured timely communications between departments and clients

Education

ESDL - Computer Studies

Wigan
2025.03 - 2025.07

GNVQ - Customer Service

Work Solutions
Salford
2009.09 - 2010.05

BTEC HND - Computer Studies

Wigan and Leigh College
Wigan
1998.09 - 2000.05

BTEC GNVW - Business Information Technology

Wigan and Leigh College
Wigan
1996.09 - 1998.05

GCSEs - including Maths, English and Science

Standish High School
Greater Manchester
1982.09 - 1987.05

Skills

  • Customer Service & Support
  • General and Legal Administration
  • Case handling & Data Handling
  • Order processing & Database management
  • Microsoft Office & ESDL Qualified
  • Document Management & filing systems
  • Team Collaboration and Communication
  • High Attention to detail & confidentiality
  • Time management & Multi Tasking

Timeline

ESDL - Computer Studies

2025.03 - 2025.07

Volunteer Assistant

Wigan Life Museuem
2024.11 - Current

Customer Support Officer

Ministry of Justice
2022.12 - 2024.01

Administrative assistant

Ministry of Justice
2018.02 - 2022.12

Administrator/ Order Processor

Remtek Systems Limited
2010.05 - 2017.12

GNVQ - Customer Service

Work Solutions
2009.09 - 2010.05

BTEC HND - Computer Studies

Wigan and Leigh College
1998.09 - 2000.05

BTEC GNVW - Business Information Technology

Wigan and Leigh College
1996.09 - 1998.05

GCSEs - including Maths, English and Science

Standish High School
1982.09 - 1987.05
Paul Wood