Paul Wiltshire
Sheffield
Summary
Results-driven professional with a solid background in customer service, complemented by management experience in cafes and nightclubs. Demonstrates a flexible approach to problem-solving, ensuring effective interactions in diverse settings. Articulate communicator with a focus on enhancing customer loyalty through dependable service and support.
Overview
42
42
years of professional experience
Work History
Dj, Promoter, Producer, Label Owner , Bar Manager
06.1987 - Current
- Professional DJ and manager in various bars and clubs around Europe
- Set up and run own independent record label
- Promotion of bar and nightclub events
- Assist in design and implementation of marketing plans
- Produce music and distribute worldwide
- Manage and mentor employees
- Set up and coordinating events and acts
- Scheduling meetings and diary requirements globally
- Booking Djs, performers and managing logistics
Customer Service Advisor
Aon
Sheffield
11.2022 - 01.2024
- Delivering excellent customer service
- Assist clients in getting ready for retirement and provide them with continuous support during the retirement process
- Updating personal information with a high attention to detail
- Processing requests for written information to be sent to our members
- Providing accurate information from our knowledge database
- Assist clients in completing documentation
- Explaining our processes and setting correct expectations
Owner / Manager
The Crooked Cafe
Sheffield
12.2015 - 11.2021
- Set up new business & build successful business over 5 years
- Manage day-to-day operations of the cafe
- Recruit, lead, mentor, and manage team
- Ensure compliance with applicable health codes and regulations
- Nurture friendly relationships with customers to increase loyalty and boost our reputation, which ensures a high level of customer satisfaction
- Order, receive and manage stock levels
- Adhere to all health and hygiene regulations
- Arrange any repairs or maintenance to the building as needed
Chef
Popolo Bar & Grill
Sheffield
11.2008 - 06.2014
- Prepare and cook hot and cold dishes
- Managing inventory of stock and ordering raw materials
- Maintaining health and hygiene in the kitchen
Customer Service Advisor / Retention Agent
Aviva
Sheffield
02.2007 - 03.2008
- Deal directly with customers by telephone
- Set up new customer accounts
- Handling and resolving customer problems
- Offering services and products
- Retain customers wishing to leave
- Performing administrative functions on company system
- Updating accounts
Driver
Wentworth Mills
Sheffield
08.1999 - 12.2006
- 5am start multi drop day
- Load 7.5 tonne lorry with household goods
- Drive to different cities around the UK
- Work on own initiative
Car Rental Agent
Hallam Car Hire
Sheffield
09.1984 - 01.1989
- Deal with incoming phone enquiries / bookings
- Explain rental fees, policies and procedures
- Process forms, verify client's credentials and collect deposits via cash or credit card
- Cash handling and card payments
- Explain the controls of the rental cars, and check cars for any visible damage
- Provide excellent customer service
Education
CSE - English, Mathematics, Technical Drawing, Geography, Physics
Myers Grove Comprehensive School
Sheffield07.1983
Skills
- Client support and service
- Technical troubleshooting
- Stress management
- Safety and security awareness
- Teamwork and collaboration
- Self-sufficiency
- Effective communication
- Written and verbal skills
- First aid training
- Information technology programs
- Data handling proficiency
- Knowledge of GDPR regulations
Personal Information
Hobbies: Spending quality time with family, Enjoying long walks in the countryside, Listening to, producing, and DJing music, Cooking and eating new and varied delicacies from around the world
References
References are available upon request.
Timeline
Customer Service Advisor
Aon
11.2022 - 01.2024
Owner / Manager
The Crooked Cafe
12.2015 - 11.2021
Chef
Popolo Bar & Grill
11.2008 - 06.2014
Customer Service Advisor / Retention Agent
Aviva
02.2007 - 03.2008
Driver
Wentworth Mills
08.1999 - 12.2006
Dj, Promoter, Producer, Label Owner , Bar Manager
06.1987 - Current
Car Rental Agent
Hallam Car Hire
09.1984 - 01.1989
CSE - English, Mathematics, Technical Drawing, Geography, Physics
Myers Grove Comprehensive School