Paul Williams

Work history

Head of RPA

Wesleyan

Birmingham, West Midlands

01.2023 - Current

Handled negotiations with outside vendors and service agencies to meet group needs.
Represented organisations at seminars, conferences and business events.
Analysed and resolved complex resource management issues for optimised scheduling.
Controlled resources by department or project and tracked accordingly.
Planned revenue generation strategies designed for growth.
Organised financial and operational data to help with yearly budgeting and planning.
Established clear budgets and cost controls strategies to meet objectives.
Designed and implemented training to further develop staff based on business goals.
Translated senior management directives into actionable front-line policies and implemented changes with staff.
Streamlined processes to improve and optimise office operations.

Automation Leader

Co-op

Lichfield, Staffordshire

04.2022 - 01.2023

Performed needs and gaps analysis procedures and detailed data reviews to optimise implementation.
Completed automation of functional and regression testing.
Configured and optimised processes from inception through to completion.
Tested, automated and whitelisted software to be used in secure environments.
Met quality assurance teams, developers and project managers to confirm scope and sequence.
Assisted maintenance personnel with complex troubleshooting.
Trained developers and quality assurance team members in automation programs and processes.
Established best practices and innovative solutions to enhance production rates and output quality.
Devised and implemented cost-effective strategies for updating existing applications.
Provided technical input across development lifecycles, delivering timely, quality solutions.
Identified and implemented automation requirements through collaboration with project managers and developers.
Developed robust technical solutions for improved automation efficiency.
Maintained, debugged and optimised automation programs.

RPA Analyst

Co-op

Lichfield, Staffordshire

04.2021 - 04.2022

Reviewed performance benchmarks and established metrics for future tracking.
Prototyped, updated and tested advanced analytical models, such as descriptive, diagnostic, predictive and prescriptive.
Generated weekly reports, detailing findings and advising recommendations for strategic decision making.
Helped improve operations by showing clear connection between current policies and business results.
Applied knowledge of data modelling and statistical analysis to note trends and draw conclusions.
Developed and maintained optimisation models covering various portfolio positions for lead generation and growth opportunities.
Set up dashboards and analysed [Number]+ datasets using Tableau and Mixed Panel.
Conducted interviews with key business users to collect information on processes and user requirements.
Documented process flows and implemented requirements for functional improvements.
Conducted training classes, held personal meetings and led special workshops to improve employee performance.
Led cross-functional teams in analysing technological changes to understand operational impact.
Reviewed files, records and historic data to obtain required business information for development requests.
Liaised with stakeholders to verify technology alignment, recommending solutions against project specifications.
Identified areas for improvement, devising and implementing cost-effective solutions to improve results.
Performed research to understand departmental and organisational needs, using findings to create tailored solutions.
Assessed and mitigated potential risk of novel solutions through cost-benefit analysis.
Selected best method to introduce business recommendations to achieve maximum understanding and enthusiasm.
Automated operational processes using IT resources for improved efficiency and accuracy.
Oversaw processes and plans to evaluate impact of potential changes, aiding management to prepare for range of scenarios.
Produced written documentation,and visual presentations to report data to influence key stakeholders.
Supported implementation of proposed plans by following best practices in change management.
Addressed uncertainty and concerns head-on by encouraging open dialogue with employees.

RPA Analyst

RSA Insurance

Halifax, Calderdale

06.2013 - 03.2021

Reviewed performance benchmarks and established metrics for future tracking.
Prototyped, updated and tested advanced analytical models, such as descriptive, diagnostic, predictive and prescriptive.
Generated weekly reports, detailing findings and advising recommendations for strategic decision making.
Helped improve operations by showing clear connection between current policies and business results.
Devised and led operational changes to generate significant improvements and measurable results in line with business objectives.
Supported implementation of proposed plans by following best practices in change management.
Conducted interviews with key business users to collect information on processes and user requirements.
Conducted training classes, held personal meetings and led special workshops to improve employee performance.
Liaised with stakeholders to verify technology alignment, recommending solutions against project specifications.
Collaborated throughout systems development lifecycles, from requirements gathering to production releases.
Documented process flows and implemented requirements for functional improvements.
Reviewed files, records and historic data to obtain required business information for development requests.
Selected best method to introduce business recommendations to achieve maximum understanding and enthusiasm.
Performed research to understand departmental and organisational needs, using findings to create tailored solutions.
Planned smooth integrations of technology to minimise glitches of process improvement projects.
Produced written documentation,and visual presentations to report data to influence key stakeholders.
Delivered exceptional, efficient customer service to promote word-of-mouth referrals.
Led cross-functional teams in analysing technological changes to understand operational impact.

Summary

Overview

Work history

Head of RPA

Automation Leader

RPA Analyst

RPA Analyst

Education

A LEVEL - I.T

A-Levels - History

A-Levels - Business Studies

Skills

Accomplishments

Languages

Work availability

Timeline

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