Paul Warburton
Mold,Wales
Summary
Detail-oriented professional with expertise in Microsoft Dynamics CRM, Microsoft Excel, and Microsoft Word. Demonstrates strong problem-solving abilities and exceptional written and verbal communication skills. Fluent in Spanish, with a solid understanding of service desk software operation and service level agreements. Committed to leveraging skills to enhance organisational efficiency and customer satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work history
Mobile Onboarding & Support Manager
ARO Tech
Ewloe, North Wales
01.2021 - 12.2023
- Facilitated departmental transition to new business, leading to expanded role incorporating Mobile support team.
- Reported directly to Service Director and Sales Directors for streamlined communication.
- Collaborated cross-functionally to align departmental goals and objectives.
Operations director
Pescado Ltd
Ewloe, Flintshire
01.2006 - 12.2021
- Directed operations and systems to exceed stakeholder demands.
- Automated processes to enhance revenue generation.
- Communicated directly with high-value accounts to foster strong relationships.
- Developed standard operating procedures, enhancing efficiency at all organisational levels.
- Oversaw inventory control measures, reducing waste and increasing profitability.
- Negotiated contracts with suppliers for cost savings without compromising quality.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Drafted periodic reports to inform upper management on KPIs and operational issues.
Sales Floor Manager
Orange UK
Chester, Cheshire
01.2001 - 12.2006
- Cultivate an active and high-performing sales team to meet KPI targets.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Carried out day-to-day duties accurately and efficiently.
- Oversaw daily operations to achieve high productivity levels.
Education
GNVQ - Business studies
Llandrillo Technical College
GCSE -
Ysgol John Bright
Skills
- Microsoft Dynamics CRM
- Microsoft Excel
- Microsoft Word
- Problem solving
- Written and verbal communication
- Spanish fluency
- Service desk software operation
- Service level agreement understanding
Personal Information
Hobbies: Cycling, Motorcycling, Football, Cooking, Technology
Languages
Spanish
Advanced
Certification
Prince 2
Affiliations
Cycling, Motorcycling, Football, Cooking, Music and Film
Timeline
Mobile Onboarding & Support Manager
ARO Tech
01.2021 - 12.2023
Operations director
Pescado Ltd
01.2006 - 12.2021
Sales Floor Manager
Orange UK
01.2001 - 12.2006
GNVQ - Business studies
Llandrillo Technical College
GCSE -
Ysgol John Bright
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