Paul Townley
Markfield,Leicestershire
Summary
A results-driven Network Relationship Manager with exemplary time management and analytical skills. Well-versed with customer relationship management practices. Responsible professional willing to exceed expectations. 39 years of Motor Trade industry experience. Analyses customer data to target improvement where required. Competent in presenting in-person and online. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Goal-oriented individual.
Possess strong objective to serve customers, renew contracts and preserve trusting relationships.
Overview
39
39
years of professional experience
Work History
Network Relationship Manager
National Accident Repair Group
Doncaster, South Yorkshire
10.2017 - Current
- Home / Field based
- Identifying and prospecting new vehicle body repairers to join National Accident Repair Group
- Meeting with prospect repairers to present National Accident Repair Group
- Initial Due diligence carried out on each repairer contracting to the network
- Performance managing circa 150 repairer sites, within a designated area of responsibility - company has in excess of 600 repairer relationships
- Collating reports - in MS Office - for repairers performance
- Working with repairers to improve their Key 2 Key and Cycle Time stats
- Holding regular meetings with repairers contracted to the network
- Training employees of repairer sites on National Accident Repair Group systems
- Overseeing annual GDPR audits for each repairer, nationally
- Assisting other departments - claims and accounts with repairer queries
- Overseeing several work provider accounts - being the point of contact in relation to any issues / queries that may arise
Business Development Manager
Advantage Parts Solutions
Leicester, Leicestershire
02.2000 - 09.2017
- Identify opportunities for representation vehicle main dealerships who offer trade parts deliveries
- Present Advantage Parts Solutions to prospective clients
- Promote all contracted trade parts dealerships to mechanical and vehicle body repair facilities
- Reports generated from each repairer visit - issued to contracted clients
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Identified opportunities to drive business growth, diversification and expansion.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Developed marketing plans to support department strategies.
- Compile business tracking reports for discussions in monthly meetings
- Training new employees to Advantage Parts Solutions
- Assisting with development and implementation of new systems
Education
GCSEs - Art - Physics - English Language
St John Rigby RC Sixth Form College
Wigan 09.1983 - 05.1985
GCSEs - Mathematics - Geography
St Peters Catholic High School, Orrell
Orrell, Wigan 09.1978 - 05.1983
Skills
- Relationship building
- Compliance implementation
- Business development
- Territory management
- Process Improvement
- Revenue growth strategies
- Attention to Detail
Accomplishments
Won a number of Awards whilst in employment with Advantage Parts Solutions:
Q1 2002 Award winner
Q3 2002 Award winner
Q3 2004 Award winner
2004 Outstanding Team Member annual award winner
Q1 2011 Award winner
Q2 2011 Award winner
Q4 2011 Award winner
2011 Most Progressive Team Member annual award winner
2011 Outstanding Team Member annual award winner
2012 Annual Team Player award winner
Q4 2013 Award winner
2013 Annual Team Player award winner
Q1 2014 Award winner
2014 Annual Team Player award winner
References
References available upon request.
Timeline
Network Relationship Manager
National Accident Repair Group
10.2017 - Current
Business Development Manager
Advantage Parts Solutions
02.2000 - 09.2017
GCSEs - Art - Physics - English Language
St John Rigby RC Sixth Form College
09.1983 - 05.1985
GCSEs - Mathematics - Geography
St Peters Catholic High School, Orrell
09.1978 - 05.1983
Similar Profiles
Magdalena SzafranskaMagdalena Szafranska
Receptionist at Northern Accident RepairReceptionist at Northern Accident Repair
Tyrell CookeTyrell Cooke
Vehicle Damage Assesor at Activate Accident Repair (Nottingham)Vehicle Damage Assesor at Activate Accident Repair (Nottingham)
Stephen TownStephen Town
Panel Beater at Tonbridge Accident Repair CentrePanel Beater at Tonbridge Accident Repair Centre