Paul Thomson

Key Achievements and responsibilites

• Member of the EU domain architect group, advising senior leadership as FedEx adopts business agility and lean portfolio management.

• Creating a cross domain business architecture function in Europe for FedEx. Responsible for onboarding new members and coaching them through the methods to adopt business architecture concepts required to deliver solutions in a multiple ART portfolios.

• Documenting the business capabilities enabling modernisation of a global address correction and validation solution, hosted across global Azure platforms for regional resilience.

• Following an extensive navigation vendor selection process, created the technical architecture design for the chosen vendor. This design enabled deployment to 13,000 Android devices in Europe and the methods to integrate with the vendors SaaS for license management and traffic updates. Cost benefits achieved through negotiating an extended usage period of 3 years.

• Designed the roadmap for the multiyear approach to increase the European geocode quality to 95% rooftop accuracy incrementally through 6 enabler work packages.

Achievements

• Directing software designs to TNT IT platforms, enabling them to interact and co-exist with FedEx IT platforms
• Integrating over 300 TNT and FedEx stations across Europe to realise the strategic business case of €100 million in cost savings
• Due to 2017 NotPetya virus outbreak affecting many thousands of servers and PC's:

Assigned the role of recovery lead over a critical set of TNT applications

Enabled service restoration to all TNT stations and over 15,000 couriers reducing ongoing business losses that cost TNT £220 million

Responsibilities

• From January 2017, following deal completion in June 2016, responsibility shifted to planning solutions enabling combined TNT and FedEx station facilities
• Working out strategic direction for mobility, dispatch and data exchange solutions with business owners to have one single system by 2020
• Progress reports to project management on solution deliverables
• Provide direction and guidance to TNT outsourced test and development resource when interacting with FedEx IT teams.

Achievements

• Creation of a fully defined Service Portfolio to support the IT outsourcing efforts of TNT to key vendor partners
• Working with IT Enterprise Architecture on the target operating model to reflect an outsourced organisation
• Creating IT service roadmaps and defining the application undertaker process
• Dual role, as also integrated into the TNT team to plan the proposed FedEx takeover

Responsibilities

• Service Owner for approximately 600 applications, of which 35 are business critical
• Leading all Service Improvement initiatives in new outsourced IT organisation.

Achievements

• Defining the business account plan for all IT change activity with owning stakeholders
• Creation of a new payment incentive model for drivers based on daily KPI's
• Delivering the first of the three new hubs to operations, with an overall cost of $300m AUD
• Implementation of GPS and photo capture into back-end systems through rugged driver PDA's

Responsibilities

• Project management, of all IT capabilities in new hub builds, working with multiple contract companies
• Ensure all new demand is related to the account plan or contains a sound business case, related to business strategy
• Liaise with the Operations Director to ascertain business activity which will require IT change
• Act as IT service owner and co-ordinator with IT and business functions.

Achievements

• Day to Day management of all IT systems relating to station operations
• IT lead to renew all TNT dimensional and weighing equipment, capex costed at €30m
• Obtaining Six Sigma Green belt certification following programme to streamline IT demand process

Responsibilities

• Support IT activities to reduce legacy estate of equipment and software
• Validate all requests for change to corporate data, such as products and statuses
• Manage any new initiative is correctly assigned the right priority and teams to deliver on the agreed project deadline
• Suggest improvements to business process through automation or process analysis techniques such as LEAN / Six Sigma.

Achievements

• Managing the day to day Pickup and Delivery function
• Building capabilities to enable real time monitoring of the courier fleet

Responsibilities

• Pro-active updates to senior regional managers and operations directors
• Link to external stakeholders where English is not always the first language
• Taking position as lead business analyst during cross functional projects.

Including a military mobilisation

Achievements

• Successful implementation of IT renewal program in 600 facilites across, Europe, Africa, the Middle East and Asia Pacific
• Lead analyst to integrate all subcontractors onto a single management system
• Defining the business case for a single label reducing operational and customer complexity
• Being part of a Royal Navy team providing defence of global shipping in the Persian Gulf and Gulf Of Aden

Responsibilities

• Working as part of the operations team, responsible for applications and solutions such as mobile PDA's, vendor procurement and legal compliancy
• Elicitation and documentation complex requirements
• Maintain knowledge of system development methods such as Agile and UML
• Hosting and managing user acceptance test session with key stakeholders to obtain business approval
• Managing the catalogue of outstanding requirements.

• Proficient in multiple operating systems (Sun Solaris, Redhat Linux, HP-UX and VMWare) and becoming highly skilled in all aspects of technology ranging from hardware configuration design to optimal disk layout
• Technically designing and working to structured project deadlines to deliver the solution for highly available systems and clusters where necessary.

• Providing support to all customers and employees of the business in a global helpdesk.