Summary
Overview
Work history
Education
Skills
Timeline
Generic

Paul Thompson

Sutton-in-Ashfield,United Kingdom

Summary

Experienced IT professional with expertise in ITIL frameworks and certification. Proficient in Microsoft Office and basic SQL database manipulation. Adept at streamlining processes and enhancing operational efficiency.

Adaptable problem-solver with keen interest in technology and drive to support end-users. Skilled in troubleshooting technical issues and providing excellent customer service.

Trained IT worker skilled with hardware and software. Analytical in investigating problems. Communicates easily with technical and non-technical personnel to deliver quality support.

Enthusiastic IT Support with 4 years of experience. Secures team success through hard work, attention to detail.

Overview

20
20
years of professional experience
1
1
year of post-secondary education

Work history

IT support engineer

Alloga UK
South Normanton, Derbyshire
10.2021 - Current
  • Provided efficient customer service through the installation, configuration, and maintenance of hardware and software systems.
  • Rectified IT issues by liaising with clients and troubleshooting software problems.
  • Streamlined workflow efficiency with the implementation of effective tech solutions.
  • Delivered swift problem resolution by diagnosing and fixing network connectivity issues.
  • Performed root cause analysis on recurring IT issues leading to more permanent solutions being implemented.
  • Solved complex technical problems to ensure optimal performance of IT infrastructure.
  • Installed and configured computer hardware components to enhance system functionality.
  • Responded to emergency situations promptly minimising disruption to business operations.
  • Enhanced overall network performance implementing routine checks and updates.
  • Set up user accounts and passwords ensuring secure access to networks and systems.
  • Supported various operating systems and server technologies.
  • Maintained high level of support by consistently improving knowledge of operating systems and application software, including WMS software
  • Troubleshot network issues and provided rapid solutions to limit downtime.
  • Provided smooth communications by configuring LAN technology, wireless access points and controllers.
  • Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
  • Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
  • Set administration, usage and disaster recovery policies to best maintain network performance.
  • Installed new software for users and monitored version and patch update requirements.
  • Answered user questions about hardware and software operation to help resolve problems.
  • Used Service Now to track support tickets and document actions.
  • Completed investigations to check on reported errors, reproduce problems and trace faults.

Inventory team leader

Alloga UK
South Normanton, Derbyshire
09.2009 - 09.2021
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.

Inventory Operative

Alloga UK
South Normanton, Derbyshire
08.2007 - 09.2009
  • Handled materials carefully to avoid damage or loss.
  • Imported raw materials efficiently to meet production schedules on time
  • Performed daily checks to guarantee stock accuracy.
  • Kept records accurately, ensured accountability and transparency,.
  • Identified potential issues, prevented major malfunctions.
  • Responded promptly to production issues, troubleshooting for minimal delays.

Warehouse operative

Alloga UK
South Normanton, Derbyshire
09.2005 - 08.2007
  • Liaised with suppliers, resolved issues related to deliveries and supplies.
  • Maintained safety regulations by enforcing strict adherence to company policies.
  • Ensured high standards of cleanliness by regularly sanitising warehouse equipment.
  • Reduced damages with careful handling and storage of fragile items.
  • Packed orders for timely dispatch to customers and retail outlets.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Picked and packed with speed and precision.

Education

ITIL - ITIL

People Cert
05.2025 - 05.2025

Team Leading - team leadeing

Online course
05.2012 - 07.2012

NVQ IT - IT

6th form
09.2001 - 06.2002

Skills

  • ITIL frameworks
  • ITIL certification
  • Microsoft office suite proficiency
  • SQL database manipulation

Timeline

ITIL - ITIL

People Cert
05.2025 - 05.2025

IT support engineer

Alloga UK
10.2021 - Current

Team Leading - team leadeing

Online course
05.2012 - 07.2012

Inventory team leader

Alloga UK
09.2009 - 09.2021

Inventory Operative

Alloga UK
08.2007 - 09.2009

Warehouse operative

Alloga UK
09.2005 - 08.2007

NVQ IT - IT

6th form
09.2001 - 06.2002

Similar Profiles

Create profile
Paul Thompson