Paul Thomas

• Working as a supervisor involves overseeing staff signing in and out, responding to emails, doing return to work, site indications, ID passes and other admin duties as required
• I have also been part of the team that has launched Three of the inland border facilities for HMRC, working with Wincanton
• Worked on a Home office site providing a visual deterrent, patrolling and signing in visitor
• Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
• Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
• Supervised operation and monitoring of CCTV footage to guarantee site safety.
• Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
• Upheld access control policy to prevent unauthorised entry.
• Analysed CCTV to track thefts and compiled incident reports.
• Checked ID cards and documented details in security log.
• Worked in security control room to continuously monitor CCTV feeds.

• Working as welfare, trespass officer at Ashford International Station
• Working with network rail and south-eastern to prevent trespass on the track and to help and support people with mental health who feel there's no way out other than suicide
• We patrol the platforms and help with people who avoid paying fairs by supporting the REO's RPO's

• My duties include: Security Manned Guarding, Services Access/Egress Control Duties, Regular/Irregular Site Inspection Patrols of the Assignments, Regular and accurate report writing & Proactive interaction with the client & their staff, visitors to the site as well as contractors; ensuring that superb customer service is always provided
• Selected Contributions: Implemented security procedures according to required standards in compliance with health and safety policy of the company

• Carry out diversified customer service agent duties, including responding to customer needs, assuring safety and security as well as vehicle and personal search of contractors and employees on site entrance
• Act as the first point of contact for customers while delivering exceptional customer service
• Monitor and report incidents proactively to mitigate injury and property loss
• Maintained a secure environment for staff and customers by patrolling the premises, searching vehicles, and observing CCTV
• Coordinated wide-ranging support functions, such as profiling and operating x-ray machines
• Delivered security services for passengers as well as protecting buildings to ensure the safety and security of all customers and property
• Selected Contributions: Implemented security procedures according to required standards in compliance with health and safety policy of the company
• Reported faults and executed corrective action plans according to requirements in line with quality control standards and company procedures

My duties include replenishing the shelves and date rotating, pre-sorting the delivery when it comes into Isles for example the ready meals on a separate Cage, Cook meat in a separate cage & Pies in a separate cage. Post sorting the items that won't go out back onto the back stock making sure the store is presented for the next day.

• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
• Maintained sales floor stock levels through consistent monitoring and regular replenishments.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.