Paul Thomas
Bury,Lancashire
Summary
I am dedicated to making a positive impact in the postman role. I am a reliable and motivated individual with a track record as a Delivery Driver. I possess strong organisational skills and a keen ability to navigate routes efficiently. I aim to ensure timely and accurate deliveries, contributing to customer satisfaction and operational success. I communicate politely and deliver excellent customer service. I use exceptional time-management and navigation skills to maximise routes and I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I am proficient in customer service best practices and related options.
Overview
29
29
years of professional experience
8
8
years of post-secondary education
Work History
Online ESL teacher
Preply
Online, UK
04.2020 - 09.2024
- Enhanced students' learning experience by creating interactive and engaging lesson plans.
- Adapted teaching methods to suit individual student's needs, ensuring effective understanding of English language concepts.
- Maximised engagement with online resources for improved language acquisition.
- Boosted students' confidence in verbal English communication through consistent practice sessions.
- Taught IELTS, TOEFL, and TOEIC exam preparation.
Proofreader
Hasmonean
London, London
06.2022 - 08.2024
- Improved document clarity by meticulously proofreading various types of content.
- Provided quality assurance for publications by diligently checking for grammatical errors.
- Enhanced reader comprehension with thorough corrections of punctuation and syntax issues.
- Ensured accuracy in manuscripts by conducting comprehensive proofreading tasks.
English coordinator
Colegio Anglohispano
Manizales, Colombia
11.2012 - 07.2019
- Enhanced student engagement by implementing innovative teaching strategies.
- Developed comprehensive lesson plans for improved educational outcomes.
- Collaborated with teachers to improve curriculum integration.
- Fostered positive learning environment with effective classroom management techniques.
- Implemented new technology in the classroom for enhanced student participation.
- Created and implemented detailed teacher training programs, leading to better instruction quality.
- Facilitated communication between parents and school staff to address student issues effectively.
- Assisted in organising school events, providing enriching experiences for students.
Window Cleaner
Self-employed
London, London
11.2002 - 09.2012
- Maintained a clean, safe environment by supervising daily cleaning tasks.
- Ensured highest hygiene standards for client satisfaction.
- Managed the timely completion of tasks to maintain cleanliness and orderliness.
- Took charge of stock supplies, ensuring availability when needed.
- Implemented effective cleaning strategies, achieving optimal results.
- Fostered positive relationships with clients through strong communication skills.
- Demonstrated commitment to safety by using harnesses and ropes during high-rise window cleaning.
- Completed regular training courses to stay up-to-date with industry standards and techniques.
Administrative assistant
NHS
London, London
11.2006 - 07.2007
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Streamlined administrative processes for increased efficiency in the workplace.
- Expedited document filing system with a new, organised method.
- Managed front desk duties to ensure smooth operation of reception area.
- Examined, scanned and input documents in software system.
- Took dictation and transcribed words for staff to create records and correspondence.
Delivery driver
JW
London, London
06.1999 - 10.2002
- Maintained vehicle cleanliness for a professional appearance.
- Reduced fuel costs with efficient route planning.
- Ensured safety by regular vehicle inspections and maintenance.
- Improved customer satisfaction by ensuring timely food delivery.
- Maintained excellent hygiene whilst handling customers' orders.
- Enhanced rapport with frequent customers to ensure repeat business.
- Checked vehicle regularly for safe and efficient deliveries.
- Utilised GPS systems to find the quickest routes.
- Handled cash transactions accurately, maintaining financial integrity.
- Adapted quickly to new delivery areas for improved service efficiency.
- Ensured proper food storage during transportation, maintaining quality standards.
- Loaded and unloaded goods safely from vehicle ensuring proper handling of items.
- Successfully handled multiple orders simultaneously without compromising service levels.
Butchers assistant
Sainsbury's
Manchester, Lancashire
06.1995 - 06.1999
- Ensured optimal freshness of meat products by conducting regular quality checks.
- Assisted head butcher in preparing cuts of meat for maximised customer satisfaction.
- Delivered excellent customer service with knowledgeable advice on meat selection and preparation.
- Organised display cases to enhance product visibility and appeal.
- Assisted customers through provision of detailed information about different types of meat available.
- Packaged meats appropriately for improved longevity and preservation of quality.
- Sharpened cutting tools regularly to ensure precise meat cuts.
- Managed deliveries from suppliers; guaranteed fresh supply every week.
- Worked flexibly to meet varied shift patterns and cover staff absences.
Education
Bachelor of Arts - History and Archaeology
The University of Manchester
Manchester 09.1995 - 06.1998
GCSEs - Maths, English, Science, History, Art
The Derby High School
Bury 09.1988 - 06.1993
Skills
- Attention to Detail
- Data Entry
- Navigation proficiency
- Vehicle maintenance awareness
- Traffic law adherence
- Safe driving practice
- Customer Service
- Manual handling
- Punctual and reliable
- Category CE licence
- Deadline-oriented
- Responsible driver
Affiliations
- Football and hiking.
Languages
Spanish
Fluent
References
References available upon request.
Timeline
Proofreader
Hasmonean
06.2022 - 08.2024
Online ESL teacher
Preply
04.2020 - 09.2024
English coordinator
Colegio Anglohispano
11.2012 - 07.2019
Administrative assistant
NHS
11.2006 - 07.2007
Window Cleaner
Self-employed
11.2002 - 09.2012
Delivery driver
JW
06.1999 - 10.2002
Bachelor of Arts - History and Archaeology
The University of Manchester
09.1995 - 06.1998
Butchers assistant
Sainsbury's
06.1995 - 06.1999
GCSEs - Maths, English, Science, History, Art
The Derby High School
09.1988 - 06.1993
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