Paul Suraweera

as resident coordinator at Howard Gardens .

• Coordinated seamless student check-in and check-out processes, ensuring a smooth and welcoming transition for residents.
• Addressed and resolved resident concerns and complaints in a timely and professional manner, fostering a positive living environment.
• Completed comprehensive customer satisfaction training to enhance service delivery and resident experience.

• Maintained an organized filing system for the office, resulting in improved efficiency and accuracy
• Developed a database system that improved data accuracy and reduced manual errors
• Greeted customers in a friendly and professional manner
• Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
• Operated cash register, credit card machine, and other electronic equipment accurately and efficiently

As a Technician at Ranmal Flora,

• I ensured smooth operations by maintaining and troubleshooting equipment

• Performed routine maintenance and resolved technical issues promptly.

• Maintained accurate records of repairs and services.

• Collaborated with the team to enhance processes and meet client needs.