Paul Sturgess
Nr Dartford,Kent
Summary
Professional operations management specialist with experience working with teams to accomplish short- and long-term project goals. Detail orientated individual experienced in administrative and contracting procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner. Managed budgets and monitored project costs.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Operations manager
Brenwards Limited.
Gravesend, Kent
01.2023 - Current
- Analysed financial data to track and achieve budget targets.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Led overall direction, coordination and evaluation of department functions.
- Strategically scheduled and managed sixteen + staff members, maintaining high-performing business operations.
- Managed and motivated high-performing teams for successful KPI attainment.
- Established and communication daily priorities to guide team activities.
- Oversaw equipment availability and maintenance to guarantee optimal operations.
- Cultivated continuous improvement environment, routinely identifying and addressing training needs to drive staff development.
- Noted and managed employee holiday, absences and grievances, and improved team development and performance with right training.
- Led and coached team leaders to meet performance targets and deliver operational excellence.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Liaised with management to align daily operations with overarching priorities.
- Supported recruitment processes, including candidate screening and interview coordination.
- Oversaw staff disciplinary meetings when and required.
- Processed and verified supplier invoices for accuracy and completeness.
Team leader
Brenwards Limited.
Gravesend, Kent
01.2018 - 07.2022
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Fostered positive employee relationships through communication, training and coaching.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Supported new hires through onboarding process for speedy and successful training.
- Prioritised and assigned tasks for strategic and optimised distribution of workloads.
- Coached team members through new or difficult workflows.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
- Delegated tasks to make best use of individuals' skills.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Promoted professionalism among staff to develop productive relationships.
- Led team of [Number] to achieve KPI targets and successfully complete assigned projects.
Void surveyor
Brenwards Limited.
Gravesend, Kent
- Assessed previous records and identified evidence to determine data accuracy.
- Performed field calculations to complete assessments.
- Measured and marked property guidelines and key features.
- Measured projects against specified requirements for precise results.
- Presented findings and provided information to clients.
- Conducted cost analysis and estimation, providing accurate assessments for project planning.
- Performed site visits to gauge developments and assess activity.
- Worked with clients and stakeholders to understand project requirements and specifications.
- Supervised and guided field staff to perform tasks and follow protocols.
- Initiated and maintained robust relationships with contractors and suppliers for successful collaboration.
- Marked areas on land to use reference points for property.
Bathroom fitter and tiler
Brenwards Limited.
Gravesend, Kent
- Completed full bathroom installations with sinks, baths and toilets.
- Cleaned work areas after project completion to leave customers satisfied with professional bathroom spaces.
- Used specialised techniques, equipment and materials to complete quality work.
- Wore personal protective equipment throughout jobs, keeping in-line with safety regulations.
- Dismantled and removed old bathroom units before installations.
- Identified and diagnosed faults and failures with bathroom fittings.
- Maintained excellent client satisfaction by keeping customers updated on project progress and answering questions.
- Used pressure gauges, hydrostatic testing and observations to assess system functionality.
- Worked with cross-functional team to help refit and refurbish bathrooms and kitchens.
- Determined optimal tile positioning to create effective splashbacks for kitchens.
- Demonstrated high-quality tiling skills to produce excellent results.
- Managed time effectively to work on multiple short-term projects.
Professional footballer
Freelance
01.2024 - 03.2024
- Professional member of the Football league contracted to: Charlton Athletic (51 apps) Millwall (14 apps) Brighton & Hove Albion (30 apps) Hereford United (56 (apps) Stevenage Borough (25 apps) Gravesend and Northfleet (8 apps).
- Adapted position played to best suit team and optimise results.
- Improved physical stamina and skill through dedicated daily training.
- Gave professional media interviews to maintain club reputation.
- Adhered to rules and regulations governing gameplay.
- Dedicated hours to daily training, building strength, stamina and endurance.
- Reviewed competitor activities to assess strategies and gain advantages in future matches.
- Represented club during fan events and promotional activities.
Education
GCSEs -
Dartford West For Boys
Dartford 04.2001 -
Skills
- Resource planning and allocation
- Maintenance planning
- Solutions development
- Contract management
- Multi-site operations
- Relationship building
- High-pressure environments
- Building inspection coordination
- Subcontractor management
- Labour resource allocation
- Construction management
- Project scheduling
- Excellent customer relations
- Quality Control
- Stock management
- Problem-solving
- Inspection reports
- Department management
- Disciplinary and grievance management
- Customer invoicing
- Software trained in: SharePoint, Bright HR, Civic CX, Outlook, ExCeL, Open Housing and DRS
Certification
2023: Citb ( Site Safety Plus) - Site Management Safety Training Scheme. For the Construction and Civil Engineering Industries
2023: UKasl Asbestos Specialists - Duty to Manage Asbestos in Buildings in accordance with The Control of Asbestos Regulations 2012 and the supporting ACoP L143 (second edition)
2022: Leadership Management International, UK - Effective Personal Productivity
Kentec Training Ltd - The Ladder Association, User / Inspector Training Competence Certificate
Volunteering
Grass roots football coach for a Selkent league team from under seven years establishment to current age group, under 12s.
Regular participation in fundraising events for Lions International Club - British Isles, supporting local charity, The Lions Hospice.
Timeline
Professional footballer
Freelance
01.2024 - 03.2024
Operations manager
Brenwards Limited.
01.2023 - Current
Team leader
Brenwards Limited.
01.2018 - 07.2022
GCSEs -
Dartford West For Boys
04.2001 -
Void surveyor
Brenwards Limited.
Bathroom fitter and tiler
Brenwards Limited.
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