Paul Strzoda

• Identifying and engaging small businesses through outbound tele-sales to offer health and safety, HR software, and consultancy services.
• Securing sales or setting up further consultations with decision-makers
• Maintaining contact with prospects to maximise conversions and future upselling opportunities

Market leader in debit/credit card payments, providing tailored payment solutions across the UK & ROI.

• Manage diverse card payment solution sales using consultative techniques during inbound and outbound calls.
• Qualify leads by assessing risk factors, card schemes, and regulations.
• Identify business needs, uncover challenges, and present tailored Worldpay solutions.
• Close sales or set next steps, ensuring a smooth application process (CDD/KYC checks).
• Maintain communication to maximise successful, live applications.
• Key targets: converting leads to closed sales and achieving monthly boarded sales.

• Secure new contracts and generate leads.
• Proactively engage at-risk customers via outbound calls.
• Assess needs, recommend tailored solutions, and offer recontract options.
• Maximise retention and new business while ensuring top-tier customer service.

• Handling calls from dissatisfied customers considering leaving Worldpay. Identify their concerns (e.g., competitors, pricing, service issues), provide tailored solutions, and secure retention through re-contracting.

• Providing fast, friendly service to EE customers while promoting products. Exceed KPIs across call handling, transfers, and customer feedback, consistently ranking among top performers.

• Promoted Samsung mobile devices, tablets, and cameras in retail outlets. Sold directly to customers while training store staff. Managed stock audits and sales tracking. Ranked top 5 in sales out of 300, driving strong Christmas results. Helped Tesco Stockton achieve the second-highest year-on-year growth across all Tesco stores.

• Maximised revenue and expanded sites for photo booths, kiosks, and children's rides across the Northeast and Northwest. Secured placements in high-footfall locations, including major supermarkets and shopping centers. Led new business development, account management, and field sales. Built relationships with key retailers, negotiated prime locations, and ensured compliance and POS maintenance.

• Expanded Britvic soft drink distribution in convenience stores by engaging key decision-makers. Visited 10 stores daily to boost product range and sales. Achievements: Top case sales in Juicy Drench launch, highest nationwide Robinsons sales during Wimbledon Drive, and 100% KPI/BOY target achievement, contributing to team success.

• Tele-sales and field-based sales of skills assessment/psychometric testing software to recruitment agencies throughout the UK, achieving and exceeding monthly sales targets of £20,000 per month
• Approximately 50/50% account management/new business development
• Key Activities: Prospecting, lead generation, Tele-sales, Field based sales, Account management
• Notable Achievements: One of two Sales executives in a team of 20 to achieve 120% of Target for the year
• (This was achieved during 2002 after 9/11)
• Reason for leaving: Qwiz UK was sold to another company and relocated

• Sold IT courses to FTSE 250 companies, focusing on new business and account management. Helped restructure security course packages for profitability and organised events for top clients. Key activities: prospecting, lead generation, tele sales, field sales, and account management. Achievements: earned maximum bonus, salary increase from £17K to £22K. Left for higher-paying role at Qwiz UK.

• Sold Xerox printers, copiers, and fax machines, focusing on cold calling and new business development. Key activities: prospecting, lead generation, telesales, and face-to-face sales. Achievements: Top score in Xerox Essential Sales course with excellent feedback. Left to immigrate to the UK due to high crime rates in South Africa.

• Worked on the luxurious train from Cape Town to Victoria Falls, managing orders for spirits, wines, beers, mixers, and soft drinks. Mixed and served cocktails, beer, and wine before and during dinner.

• I worked as a game ranger, leading walks and game drives on a private reserve in Zululand, South Africa.