Paul Stewart
Glasgow,Glasgow City
Summary
As a results-driven business banking professional, I'm well-versed in SME needs and banking practices, with excellent relationship-building, communication, and management skills. Used my in PBWM and EDB to address issues tactfully and professionally.
Overview
3
3
years of professional experience
2022
2022
years of post-secondary education
Work history
Senior Complaint Executive
Barclays Investment Bank
Glasgow, Glasgow City
01.2024 - Current
- Level 2 Complaints for PBWM. My role is to investigate complex client issues, manage expectations and be their primary point of contact until the issue is resolved. I entered the role with minimal experience in investments and ended the year with great reviews from both the business and clients.
- Engage with both internal and external stakeholders during my investigations to provide customised solutions that address the client's specific issues. This has given me a wealth of knowledge across the PBWM area.
- Worked with upper management to provide insight into how to improve our processes and helped make a major impact on our decision-making matrix.
Everyday Business Banker
Barclays
Glasgow, Glasgow City
01.2022 - 01.2024
- Received an Outstanding-Outstanding within my first year of joining the business.
- First point of contact for business customers by assessing their queries and providing tailored service that enhances the customer's business banking needs and has achieved an overall met call rate of 94%.
- I was considered a Team Leader for the 30 new colleagues and used my Excel skills to track the team's queries and issues and provide tailored training sessions, as well as 1-2-1 coaching, call monitoring and auditing.
- The basis of the training and academy was documented and is now used as the foundational training material for all of EDB Glasgow.
- Selected to represent the Glasgow site within VC Everyday Banking as Colleague Ambassador, routinely setting meetings to better understand colleagues' frustrations and needs and relay reasonable solutions to upper management.
- Recognized for effort in the role of Colleague Ambassador and selected by VP to represent EDB Glasgow regionally across all Barclay's markets.
Education
Master of Science - MSc Design Engineering
University of Strathclyde
Glasgow01.2022
Bachelor of Science - BSc Mechanical Engineering w/ Renewable
University of Dundee
Dundee06.2020
Scottish Qualifications Certificate - Higher
St. Mungo's RC High School
Falkirk06.2015
References
PBWM Complaints TL: Natalie O'Donnell
Barclays
Email: natalie.odonnell@barclays.com
EDB Team Leader: Kristie Alcorn
Barclays
Email: kirstie.alcorn@barclays.com
Timeline
Senior Complaint Executive
Barclays Investment Bank
01.2024 - Current
Everyday Business Banker
Barclays
01.2022 - 01.2024
Master of Science - MSc Design Engineering
University of Strathclyde
Bachelor of Science - BSc Mechanical Engineering w/ Renewable
University of Dundee
Scottish Qualifications Certificate - Higher
St. Mungo's RC High School
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