Paul Stead
Porthcawl,Bridgend
Summary
Dedicated professional with expertise in office administration and customer service, demonstrating exceptional problem-solving and time management skills. Proven ability to maintain data confidentiality and ensure accurate record maintenance, while effectively handling telephony and dispute resolution and also face to face in a showroom setting. Committed to delivering excellent customer experiences through staff training and mentorship, adapting swiftly to fast-paced environments with a positive attitude. Aspiring to leverage skills in quotes and sales for continued career growth within dynamic organisations.
I DECIDED TO LEAVE CARECO TO WORK FLEXIBLE HOURS COMMERCIAL CLEANING AS I HAD DEDICATED MY TIME CARING FOR MY PARENTS. I WAS VERY SUCCESSFUL WITH SALES AT CARECO AND ALSO HAVING 5 STAR GOOGLE REVIEWS AND EXCEEDING GIVEN TARGETS. I ALSO ACHIEVED EXCELLENT PRODUCT KNOWLEDGE.
Overview
18
18
years of professional experience
Work history
Commercial Cleaner
Self Employed
Porthcawl, Bridgend
11.2025 - Current
- Managed cleaning schedules to ensure timely completion of tasks.
- Utilised a variety of cleaning products and equipment to maintain hygiene standards.
- Developed customised cleaning plans based on client needs and preferences.
- Inspected premises to identify areas requiring additional attention or maintenance.
- Communicated effectively with clients to address concerns and receive feedback.
- Maintained inventory of cleaning supplies to ensure availability for all jobs.
- Cleaned windows, glass surfaces and mirrors achieving a streak-free finish.
- Performed maintenance tasks on cleaning equipment guaranteeing effective operation.
- Achieved high levels of customer satisfaction through meticulous attention to detail in cleaning tasks.
- Performed deep-cleaning tasks for a fresh, clean environment.
- Removed waste materials from premises, ensuring a tidy workspace.
- Ensured compliance with safety regulations through proper use of cleaning equipment.
- Scrubbed sinks, basins and toilets in bathrooms for optimal hygiene standards.
- Enhanced cleanliness by diligently performing dusting, sweeping, and mopping tasks.
Showroom Sales Advisor
Careco
Cardiff
03.2023 - 10.2025
- Greet and serve all customers who visit the showroom, spending time with them to determine their specific needs.
- Consult with our customers, qualifying them for products through knowledge of our range.
- Processing orders with customers using the computer order system, Orderwise.
- Identify any upsell opportunities when serving customers, looking to increase the average customer value for your showroom without pushing or hard selling for all customers.
- Demonstrate how to use the wide range of products, including dismantling them, lifting them in and out of car boots, explaining their features, etc.
- Keeping the showroom clean and tidy throughout the day to ensure Careco brand is positively represented.
Customer Support Advisor - Aftersales
Sinclair Group
Bridgend, Bridgend
01.2022 - 03.2023
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up on unresolved customer issues and correct problems.
- Resolved customer inquiries and complaints with empathy.
- Completed documentation and logs each day detailing activities.
- Adhered to all confidentiality requirements at all times.
- Maintained up-to-date knowledge of product changes.
- Generated new business via telephone or email.
- Handled requests with friendly, knowledgeable service and support.
- Listened actively to offer accurate information and best solution to their needs.
- Answered telephone calls with professionalism.
- Advised customers on availability, pricing and location of products.
Customer Service Advisor / Quality Checker
Lloyds Banking Group
Newport
07.2015 - 03.2021
- Reason for leaving - Made redundant.
- WORKED FROM HOME (FULLY) FROM MARCH 23RD 2020 UNTIL MARCH 2021 REDUNDANCY DATE).
- Dealing with complaints and PPI claims.
- Part of specialist team set up to deal with complaints on behalf of deceased clients.
- Locating documents and executor information.
- Communicating with clients both verbally and in writing to highest level.
- Liaison with complainant(s) and executor(s) of estates to gather correct information and process their case.
- Dealing with incoming customer queries on dedicated bereavement helpline.
- Managing time and case load to achieve daily targets.
- Ensuring company policies and processes adhered to.
- Conducted employee audits to check production performance against process standards.
- Recorded and processed customer data accurately, employing attention to detail to ensure error-free information.
- Thoroughly monitored compliance with customer service standards to maintain a stellar industry reputation.
- Oversaw training and mentoring of new team members, promoting productivity, accuracy and quality service.
Case Handler / Customer Service Advisor
Lloyds Banking Group
Cardiff
01.2011 - 07.2015
- Dealing with PPI claims.
- Communicating with clients both verbally and in writing to highest level.
- Contacting clients to gather correct information to process their case.
- Dealing with incoming customer queries on dedicated helpline.
- Managing time and case load to achieve daily targets.
- Ensuring company policies and processes adhered to.
Phonebank Consultant
Lloyds TSB Bank
Pencoed, BGE
03.2008 - 01.2011
- Dealing with all aspects of customer service including payments, transfers, direct debits, foreign currency, overdrafts, setting up internet banking and business customers.
- Handling and resolving customer complaints due to bank error and agreeing compensation payments.
- Promoting sale of additional bank products and attaining sales targets.
- Meeting targets in respect of all areas of customer service role i.e.
- Call times, customer hold times, after call times and product promotion.
- Achievements.
- Achieved number one spot for last quarter of 2010 out of 1000 consultants.
- Consistently exceeded monthly, quarterly and annual targets.
Education
Pencoed Comprehensive 1980 - 1985
BridgendSkills
- Office administration
- Problem Solving
- Telephony
- Time Management
- Dispute resolution
- Data confidentiality
- Record maintenance
- Staff training and mentorship
- Excellent Customer Service Skills
- Handling criticism professionally
- Fast-Paced work adaptability
- Positive attitude
- Flexibility
- Quotes and sales
- Data entry
- NVQ level 2 Customer service
- Upselling
- Cross sales
Driving status
Full Driving Licence
Car Owner
Social
Music, Karaoke, Walking, Socialising with friends and family.
Timeline
Commercial Cleaner
Self Employed
11.2025 - Current
Showroom Sales Advisor
Careco
03.2023 - 10.2025
Customer Support Advisor - Aftersales
Sinclair Group
01.2022 - 03.2023
Customer Service Advisor / Quality Checker
Lloyds Banking Group
07.2015 - 03.2021
Case Handler / Customer Service Advisor
Lloyds Banking Group
01.2011 - 07.2015
Phonebank Consultant
Lloyds TSB Bank
03.2008 - 01.2011
Pencoed Comprehensive 1980 - 1985