Summary
Overview
Work history
Education
Skills
Websites
Affiliations
Languages
Timeline
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Paul Sorlut

Paul Sorlut

Brentford

Summary

I am a 24-year-old professional based in London, fluent in French and English, with strong experience in customer-facing roles. I currently work as a croupier, where I have developed excellent communication skills, attention to detail, and the ability to perform under pressure while delivering a high level of service to an international clientele.

I also have a background in graphic design, which has strengthened my creativity and adaptability with digital tools. I am now looking to transition into a customer success role where I can use my client relationship skills, problem-solving abilities, and interest in technology to contribute to a growing company and continue developing professionally.

Overview

5
5
years of professional experience

Work history

Croupier

Grosvenor Casinos
London
2025.03 - Current
  • Operated betting games, providing an engaging experience to customers.
  • Delivered high-quality customer service in a fast-paced, high-pressure environment
  • Managed multiple tables while maintaining accuracy, attention to detail, and professionalism
  • Built rapport with a diverse, international clientele, ensuring a premium customer experience
  • Handled customer queries and resolved issues calmly and efficiently
  • Maintained strict compliance with operational procedures and regulations
  • Demonstrated strong calculating skills and focus under pressure

Croupier

Genting Casinos
London
2023.08 - 2025.01

Croupier

Grosvenor Casinos
Luton
2021.05 - 2023.08

Education

Diploma of Higher Education - Graphic design

Les Iris
Lormont, France
09/2016 - 06/2019

Skills

  • Client Relationship Management
  • Communication (verbal & written)
  • Problem Solving & Conflict Resolution
  • Time Management & Organisation
  • Adaptability in Fast-Paced Environments
  • Attention to Detail
  • Team Collaboration

Affiliations

  • Cinema
  • Sports

Languages

French
Native
English
Fluent

Timeline

Croupier

Grosvenor Casinos
2025.03 - Current

Croupier

Genting Casinos
2023.08 - 2025.01

Croupier

Grosvenor Casinos
2021.05 - 2023.08

Diploma of Higher Education - Graphic design

Les Iris
09/2016 - 06/2019
Paul Sorlut