Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic

Paul Simpson

Llandudno,Conwy

Summary

Driven professional with exceptional organisational skills and keen eye for customer service. Proficient in team leadership and inventory management, ensuring smooth showroom operations. Committed to enhancing customer experiences and driving sales growth through innovative strategies.

Overview

10
10
years of professional experience

Work history

Showroom manager

B & Q
Llandudno, Conwy
09.2018 - Current
  • Assisted customers personally during high traffic periods to ensure maximum satisfaction levels were met.
  • Fostered a positive working environment, resulting in higher colleague morale and performance.
  • Handled inventory control with precision to prevent stock discrepancies.
  • Oversaw maintenance and cleaning tasks regularly to maintain a presentable showroom at all times.
  • Maintained accurate records of all transactions, ensuring transparency in dealings.
  • Introduced new products effectively into the showroom line-up, attracting fresh customers.
  • Ensured adherence to health and safety guidelines by all staff members.
  • Managed showroom operations efficiently, enhancing customer satisfaction.
  • Encouraged upselling techniques amongst colleagues leading to an increase in average transaction value.
  • Conducted staff training sessions for enhanced sales performance.
  • Led team meetings daily to ensure smooth operations.
  • Coordinated effectively between different departments for seamless business operations.
  • Improved showroom aesthetics through regular layout changes and updates.
  • Implemented effective loss prevention measures, reducing instances of theft.
  • Resolved customer complaints in a timely manner, improving overall customer experience.
  • Educated customers about quality and value of company products.
  • Communicated with staff at meetings regarding store results to help achieve team goals.
  • Line managed employees by supervising training, monitoring performance and planning staff rotas.
  • Reported to unit/regional manager on progress made in all key areas.

Furniture restoration

Self Employed
Llandudno , Conwy
09.2015 - 09.2018
  • Restoration of clients furniture to their own specifications or my own design.
  • Purchasing furniture in order to restore and sell to clients.
  • Generation of promotional material both physical and online.

Education

NVQ Level 3 -

B & Q

Skills

  • Customer relationship management
  • Showroom operations
  • Business performance review
  • Supply chain understanding
  • Decision-Making competence
  • Customer relations
  • Visual merchandising
  • Order processing
  • Logistical planning
  • Showroom team management
  • Sales training
  • Point of sale systems
  • Sales target setting
  • Team motivation
  • Showroom sales management
  • Relationship selling

Accomplishments

Increasing sales year on year.

Developing a team of seven within the showrooms department plus another fifteen in other departments within my role as duty manager.

Timeline

Showroom manager

B & Q
09.2018 - Current

Furniture restoration

Self Employed
09.2015 - 09.2018

NVQ Level 3 -

B & Q

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Paul Simpson