Paul Sherlock

• The health, safety and wellbeing of colleagues in the branch supporting the BM in developing a safety-first culture
• Managed and improved transport operations to ensure the necessary compliance to operate the fleet inc vehicle maintenance, driver engagement, taco management, vehicle and route planning.
• Managing yard operations working with the yard supervisor to ensure a safe working environment and operational efficiencies through review of stock management and locations maintaining customer segregation
• Ensure branch compliance and property maintenance are managed in line with company expectations
• Stock management, successfully ran over 20 stocktakes, worked closely with other branches and suppliers to reduce slow moving and non-moving stock
• Helping team development, making colleagues aware of what training we can offer for future development
• Regularly completing / keeping alive our fire risk and branch risk assessments
• Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
• Adhered to employee relations processes while recruiting, retaining and developing staff.
• Increased department profitability by reducing operations costs.
• Reduced costs and improved operations by analysing processes and customer feedback.
• Aided senior leadership by recommending corrective actions and improvements to company operations.
• Analysed financial data to track and achieve budget targets.
• Developed, recommended and implemented strategies to improve employee work quality and speed.
• Strategically scheduled and managed 14+ staff members, maintaining high-performing business operations.
• Minimised discrepancies by effectively training employees on best practices, policies and procedures.
• Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
• Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
• Led overall direction, coordination and evaluation of department functions.
• Managed and motivated team for successful KPI attainment.
• Analysed operations data to identify process gaps and successfully implement change.
• Drove performance while managing and maintaining customer expectations, quality standards and SLAs.
• Increased department profitability by reducing operations costs by 12%
• Reduced expenditures by implementing inventory control measures and improving organisational operations.
• Adhered to employee relations processes while recruiting, retaining and developing staff.
• Slashed company operating budgets through improved staffing, resourcing and inventory management.
• Implemented corrective actions after collecting and analysing customer feedback.
• Partnered with internal teams to develop new operating opportunities to enhance service delivery.
• Worked constructively with sales team generating new business opportunities and supporting company growth.
• Performed strategic process improvements and updated methodologies to enhance operations.
• Strategically scheduled and managed 8+ staff members, maintaining high-performing business operations.

• Achievements and responsibilities:
• Running both sales and operations at Keyline Oldham
• Acknowledged at the 2016 Keyline managers conference.
• Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
• Boosted branch sales by developing and deepening customer loyalty with superior customer service
• Developed new accounts with 70% conversion rate on new business.
• Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
• Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
• Conducted regular branch staff meetings to communicate goals and objectives.
• Performed monthly and quarterly employee performance appraisals.
• Improved branch kpi's and sla's, reviewed monthly management accounts.
• Evaluated local market conditions and sought new opportunities for sales.
• AOP planning and budgeting

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• 70% conversion / new business
• Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
• Built customer relationships with constructive sales approach.
• Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
• Trained staff on best practices to achieve optimal productivity.
• Enforced company policies and guidelines for all employees.
• Oversaw and coordinated sales team in absence of store manager, leading to deliver best customer experience.
• Worked with branch manager to develop action plans to increase performance and exceed sales KPIs.

• Expanded product range to reach new customers and leverage emerging market opportunities.
• Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Assisted customers with varying questions using product knowledge and service expertise.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Observed established privacy regulations in safeguarding client data.
• Liaised with clients to facilitate successful delivery of orders.
• Helped colleagues with handling complex queries, decreasing turnaround times.
• Identified service issues and contributed ideas to improve quality-of-service levels.
• Established positive relationships with clients by going extra mile to build rapport.

Account management, new business development.