PAUL SANDHU
Nottingham,United Kingdom
Summary
Highly-skilled Information Technology senior leader with extensive experience managing information and communications technology for large organisations. Adept at assessing and implementing optimal technologies for improved operational systems. Accomplished planner with exceptional team leadership abilities to expertly direct high-performing ICT teams.
Overview
1
1
Certification
19
19
years of professional experience
Work history
Software Asset Manager (FTC)
Redcentric Solutions Ltd
Harrogate, North Yorkshire
2026.07 - Current
- Manage and optimise software application purchase, maintenance utilisation, and disposal activities.
- Established new process to approve and govern purchasing of new software.
- Maintain software licensing to stay compliant with Microsoft EA, Microsoft SPLA, and Microsoft CSP.
- Identify license utilisation and deployment opportunities, delivering potential £60k annual cost savings.
Customer Success Director
Redcentric Solutions Ltd
Harrogate, North Yorkshire
2023.09 - 2026.07
- Defined ticket-reduction strategy to help engineers serve customers better.
- Reduced ticket volume by 25% by removing duplicated requests.
- Improved ticket handling by adding automation for checks and auto closure.
- Implemented AI and chat services to give customers more options.
- Enabled portal access instead of email for faster request routing.
- Reduced escalations by 75% by improving communications and driving SLA focus.
- Reduced formal complaints by 25% through better project delivery testing.
- Improved NPS scores up to high 80s through service refinement.
- Reduced customers in red status through follow-up actions.
- Responsible for all ITIL functions including Incident Management, Change Management and Problem Management
- Management of Redcentric's overseas operations in India
- Created security incident management playbooks with dry runs for readiness.
- Owned business continuity processes and delivered BCP testing.
Client Services Director
Redcentric Solutions Ltd
Harrogate, North Yorkshire
2022.07 - 2023.09
- Transitioned and onboarded Sungard government cloud services to Redcentric post purchase.
- Migrated service from outsourced delivery to internal Redcentric teams saving £700K annually since May 2023, transitioning new internal services.
- Ensured adherence to company policies and regulations in all dealings with clients.
- Led security working groups, driving vulnerability testing and infrastructure change guidance.
- Facilitated regular meetings between company's departments and clients to monitor progress on projects.
- Provided strategic direction for the entire Client Services department, contributed significantly towards organisational success.
Client Services Director
Sungard Availability Services
Birmingham
2018.07 - 2022.07
- Provided client leadership services to Sungard's Public Sector customers, including Serco and Home Office
- Developed and sold expanded services on top of contractual remit enabling increased revenue
- Delivered and enhanced Sungard's Public Sector Service Management deliverables to customers with bespoke reports and adding value to customers with improved monitoring
- Heading up Service Teams delivering National Critical Infrastructure
- Led Lifecycle Management across Secure Sungard Cloud Platform, presenting business cases to Global Leadership to gain investments that will show value to business.
- Leading security accreditation with Cyber Essentials Plus, IT Heath Checks and ISO27001
- Providing information to high level customers in Government (Home Secretary) and business giving clear layman's view from what can be very technical aspects.
Secure Cloud Services Manager
Sungard Availability Services
Birmingham, UK
2014.05 - 2018.07
- Established Sungard AS' Pan Government Accredited G-Cloud Platform as a Service to UK Government and Local Government Services
- Provided reports, presentations and updates to Global Executive Leadership Team
- Working with Pre-Sales and Sales to liaise with customers on requirement in order to provide maximum value for money to Government increasing revenue year on year
- Established processes and procedures to enable robust 24/7 service for UK Government services to serve National Critical Infrastructure
- Delivered robust Change Management Process to enable UK Government Assessors to ensure service is available, secure and compliant.
- Accomplished accredited and certified services working with Government Digital Services/ Cabinet Office
Service Management Consultant
SunGard Availability Services
Birmingham, UK
2013.11 - 2014.05
- Established operations and technical support tiers in order to go live with a new secure cloud offering via government G-Cloud framework
- Provided checkpoint reports to PMO and creating and managing strong communications strategy to ensure all areas of SunGard are informed on project progress
- Established new operations team to deliver UK based, 24/7 operations/technical service
- Delivered presentations to onboard new team, achieving greater levels of “buy in” from long standing members of the company and dealing with detractors
- Reporting progress to Programme Board
- Established 3rd party contracts and Service Level Agreements
- Agreed and delivered security standards with Government Chief Security Officer
Head of Cloud Services & Consultancy
Capita Children's Services
Bedford
2012.07 - 2013.05
- Delivered new Hosted Cloud Services, to establish strategic direction to Capita SIMS education arm and led the business area with a value for money secure services for UK Schools.
- Influencing board to fund a value service, presenting numbers and investment required to deliver improved Cloud Services
- Established processes and procedures for business continuity
Head of Service Delivery
Capita IT Services
Nottingham
2011.05 - 2012.07
- Delivered key projects with strong target based controls using Prince2 that provided value for money, managing multimillion pound profit centre that has consistently delivered over £25K above plan per month
- Provided scoping and business case documentation to enable sponsors to gain financial approval including Capita Board Approvals
Head of IT Operations
Direct Valuations Ltd
Nottingham
2007.11 - 2010.12
- Increased financial value by winning IT service and hosting contracts to the value of £150K per year for an SME where IT was not core to its business
Education
Post Graduate Certificate - Leadership and Management
University of South Wales
Newport2013
Bachelors Degree - Electronic Systems and Control Engineering
Sheffield Hallam University
Sheffield, SHF1993
Skills
- IT Leadership and Management
- Project Management, PRINCE2, Agile
- ITIL v3, Lean Six Sigma, Kanban
- Interpreting Technology for Business
- Change Management
- 3rd Parties, Stakeholders, Vendors/Suppliers
- Disaster Recover (DR) and Business Continuity
- Information Security Management ISO 27001
- IT Service Management ISO 20000
- Quality Management ISO 9001
- Business Continuity Management ISO 22301
- Cloud Security Management ISO 27017
- Cyber Essentials Plus
- SC Cleared
Certification
- ITILv3
- Prince2 Practitioner
- Six Sigma
- AWS Business Professional
Additional Information
- http://uk.linkedin.com/pub/paul-sandhu/10/337/16a
Personal Interests
Activities and Interests , I pride myself on keeping up to date on the latest technical and business news. To relax I enjoy camping and walking with my family while following the traditional sports such as rugby, football and cricket. I enjoy traveling and enjoy visiting places both across the UK and abroad.
References
References available on request.
Timeline
Software Asset Manager (FTC)
Redcentric Solutions Ltd
2026.07 - Current
Customer Success Director
Redcentric Solutions Ltd
2023.09 - 2026.07
Client Services Director
Redcentric Solutions Ltd
2022.07 - 2023.09
Client Services Director
Sungard Availability Services
2018.07 - 2022.07
Secure Cloud Services Manager
Sungard Availability Services
2014.05 - 2018.07
Service Management Consultant
SunGard Availability Services
2013.11 - 2014.05
Head of Cloud Services & Consultancy
Capita Children's Services
2012.07 - 2013.05
Head of Service Delivery
Capita IT Services
2011.05 - 2012.07
Head of IT Operations
Direct Valuations Ltd
2007.11 - 2010.12
Post Graduate Certificate - Leadership and Management
University of South Wales
Bachelors Degree - Electronic Systems and Control Engineering
Sheffield Hallam University