Paul Ruddy
Solihull,West Midlands
Summary
A commercially focused and results-driven Regional Manager with extensive experience leading multi-site operations across diverse brands and business concepts. Proven track record of delivering exceptional customer experiences, driving operational excellence, and achieving ambitious commercial targets across multiple locations. Recognised for building high-performing teams, developing future leaders, and fostering a culture of accountability, engagement, and continuous improvement.
Customer-centric and performance-focused, with a strong ability to enhance profitability through strategic planning, operational efficiency, and effective people management. Skilled in analysing KPIs, identifying growth opportunities, and implementing initiatives that increase sales, productivity, and customer satisfaction while ensuring consistent brand standards and business objectives are achieved.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Regional Manager
Magnet Kitchens Ltd
, South West
09.2025 - Current
- Lead store execution to drive business objectives and daily results.
- Managed store teams to deliver performance against defined business priorities.
- Built a high-performance culture by rewarding excellence and correcting gaps.
- Owned performance management by setting metric targets and holding teams accountable.
- Drove engagement by motivating and inspiring teams toward exceptional delivery.
- Translated strategy into store plans and drive change programmes to completion.
- Championed customer-first behaviours to improve service quality and competitive advantage.
Branch Manager
Magnet Ltd
Solihull, West Midlands
06.2021 - 08.2025
- Built strong rapport with new and existing trade client base to better serve financial needs and promote branch loyalty.
- Mentored staff to increase sales success and productivity.
- Area Champion CRM program role out
Kitchen Designer
Wren Kitchens Ltd
Shrewsbury, Shropshire
07.2017 - 05.2021
- Consistently met and exceeded sales goals in the showroom and maintained top designer status throughout
- Delivered annual sales between £1m & £1.5m personal sales by initiating effective sales techniques.
- Utilised practical communications skills to maintain and build positive relationships.
- Applied expert knowledge for daily completion of tasks and streamlining workflows including integration of CRM Systems
Contract Manager
Expo Floors Ltd
Birmingham, West Midlands
05.2015 - 07.2017
- Effectively negotiated with suppliers to deliver outcomes in line with business strategy objectives.
- Identified areas of opportunity across current customer base.
- Utilised exceptional communication skills to develop and manage agreed supplier service level agreements.
Self Employed
The Three Stirrups
Brewood, Staffordshire
01.2013 - 04.2015
- Ran my own pub business - full business accountability
Regional Managing Director
Nandos Chickenland Ltd
07.2012 - 12.2012
- Complete Sales and P&L accountability for the Region (Worcester to Llanelli)
Area General Manager
Moto Hospitality Ltd
Hilton Park, South Staffs
10.2006 - 07.2012
- Oversaw daily operations over 15 trading units with a combined annual turnover of £15m.
- Managed team of 240 employees, overseeing the hiring, training, and professional growth of employees.
- Spearheaded special projects and resolved complex problems that impacted management and business direction.
- Designed, developed and rolled out new labour management system for Burger King Franchises
General Manager
Hard Rock Cafe
Nassau, Bahamas
06.2003 - 08.2006
Site Director
Welcome Break
London Gateway
01.2001 - 05.2003
- Worked and Developed new Cash Management Procedures for entire business
- Met budget targets through responsible planning and resource allocation.
- Optimised team training and staff development.
- Analysed impact of planned organisational change to measure potential effects on ongoing business operations.
Skills
- Talent development and leadership
- Sales management
- Problem solving
- Financial analysis and planning
- Effective communication
- Business strategy
Certification
- Chartered Institute of Management Accountants - Professional Qualification, 2011
Hobbies and interests
- Outside of work I do CrossFit, Reformer Pilates and occasionally play golf.
- I like to get out on my Motorbike when the weather permits
Timeline
Regional Manager
Magnet Kitchens Ltd
09.2025 - Current
Branch Manager
Magnet Ltd
06.2021 - 08.2025
Kitchen Designer
Wren Kitchens Ltd
07.2017 - 05.2021
Contract Manager
Expo Floors Ltd
05.2015 - 07.2017
Self Employed
The Three Stirrups
01.2013 - 04.2015
Regional Managing Director
Nandos Chickenland Ltd
07.2012 - 12.2012
Area General Manager
Moto Hospitality Ltd
10.2006 - 07.2012
General Manager
Hard Rock Cafe
06.2003 - 08.2006
Site Director
Welcome Break
01.2001 - 05.2003