Paul Robertson
Glasgow,UK
Summary
Senior Business Planner with over 12 years’ experience at City Building Glasgow, progressing from apprentice to senior strategic role. Proven track record of delivering data-led business plans, performance insight, and operational improvements aligned to organisational objectives. Highly experienced in KPI development, financial and workforce forecasting, and executive-level reporting, enabling informed decision-making at senior leadership level.
Demonstrated success in process optimisation, change management, and business continuity, including playing a key role in operational adaptation during COVID-19. Strong collaborator with the ability to influence stakeholders, lead cross-functional initiatives, and translate complex data into clear, actionable insight. Recently enhanced strategic capability through completion of a BA (Hons) in Business Management, complementing extensive practical experience.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Senior Business Planner
City Building Glasgow LLP
Glasgow
10.2023 - 01.2026
- Executed strategic plans aligned with organisational goals to drive success.
- Analysed performance metrics, identifying opportunities for business growth.
- Delivered critical business intelligence to senior stakeholders, influencing key decisions.
- Optimise resource deployment and forecast workforce requirements to meet demand.
- Streamlined processes, significantly increasing operational effectiveness.
- Developed KPIs guiding teams towards achievement of business goals.
- Implemented innovative planning strategies, enhancing overall operational improvement.
- Directed IT system upgrades to optimise planning, reporting, and client communication.
- Handled large volumes of data to summarise key trends and insights.
Planner
City Building Glasgow LLP
Glasgow
01.2015 - 10.2023
- Formulated multi-year business plans and financial strategies in collaboration with executive leadership.
- Maintained project pipelines and schedules to enhance service delivery outcomes.
- Directed IT system upgrades to optimise planning, reporting, and client communication.
- Played instrumental role in adapting operations for business continuity during COVID-19.
- Conducted detailed P&L reporting to inform strategic planning.
- Resolved project conflicts and issues promptly and efficiently, maintaining positive working relationships with stakeholders.
Trainee Planner
City Building Glasgow LLP
Glasgow
01.2012 - 01.2015
- Enhanced project planning and IT optimisation skills to improve team productivity.
- Organised project schedules targeting successful contact tender outcomes.
- Drove upgrades to IT scheduling software for greater operational efficiency.
- Utilised data analytics tools for informed decision making.
- Improved operational performance through meticulous data analysis.
Apprentice Plumber & Heating Engineer
City Building Glasgow LLP
Glasgow
09.2008 - 09.2012
- Maintained compliance with safety standards, resulting in elevated Installed, maintained, and serviced heating and plumbing systems for commercial and domestic clients.
- Exhibited initiative and operational insight during nine-month secondment to planning role.
- Enhanced customer satisfaction through effective system management.
Education
BA Degree - Business Management (Graduate Apprenticeship)
Glasgow Caledonian University
Glasgow 09.2021 - 07.2024
Higher National Diploma - Management & Leadership
University of the West of Scotland
Glasgow, Glasgow City 09.2014 - 06.2015
Higher National Certificate - Construction Management
South Lanarkshire College
East Kilbride, South Lanarkshire 08.2012 - 06.2014
Skills
- Strategic planning & business performance optimisation
- KPI Development, tracking, and performance analysis
- Data-driven decision making and insight generation
- Budgeting, forecasting, and financial reporting
- Resource planning and end to end project delivery
- Operational management and continuous improvement
Strategic & Commercial Planning
Financial & Operational Management
- Senior stakeholder engagement
- Client relationship management
- Influencing and collaboration across cross-functional teams
- Clear verbal and written communication
- Leadership and Team coordination
- Public speaking & presentation delivery
- Advanced Microsoft Office proficiency (Excel, PowerPoint, Word)
- Strong analytical thinking and problem solving capability
Stakeholder & Client Engagement
Leadership & Communication
Tools & Problem Solving
Certification
- Inclusive Leadership – Common Purpose 2024
- Coaching & Mentoring – Barrow & Parker Ltd
- PRINCE2 Foundation (2019) – People Cert / Axelos
- IOSH Supervising Safely
- BPEC Electrical, Water Bylaws & Gas Certifications
- CITB Health & Safety
- Full UK Driving Licence (Clean)
Affiliations
- Volunteer Team Manager for an under 7's community football team, leading training, match-days and finances, demonstrating leadership, coaching, teamwork and a strong community engagement.
References
References available upon request.
Timeline
Senior Business Planner
City Building Glasgow LLP
10.2023 - 01.2026
BA Degree - Business Management (Graduate Apprenticeship)
Glasgow Caledonian University
09.2021 - 07.2024
Planner
City Building Glasgow LLP
01.2015 - 10.2023
Higher National Diploma - Management & Leadership
University of the West of Scotland
09.2014 - 06.2015
Higher National Certificate - Construction Management
South Lanarkshire College
08.2012 - 06.2014
Trainee Planner
City Building Glasgow LLP
01.2012 - 01.2015
Apprentice Plumber & Heating Engineer
City Building Glasgow LLP
09.2008 - 09.2012