Paul Richardson

• Leading cross-functional teams for the successful completion of major data & regulatory projects, resulting in increased efficiency and client satisfaction.
• Collaborate with senior management to develop strategic initiatives and long term goals.
• Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
• Develop & manage comprehensive project plans, identifying risks and mitigation strategies for timely completion.
• Mentor to junior project managers and team members to enhance their skills and career growth.

• Reporting to Head of IT – Delivered critical project elements for a material migration project (Desktop Application testing & rollout, Automated IVR build & test, API & Banking Applications interactions).
• Management of multiple 3rd party vendors across complex plans, technical deliverables & challenging governance models
• Developed project management roadmap to define project objectives, timelines and milestones.
• Communicated project plans and progress to key stakeholders and project contributors.
• Planned, managed & led multiple complex deployment events.

• Delivered an upgraded MicroStrategy platform & successfully rescued Customer Experience Program (CEP) non-functional testing execution.
• Developed project management roadmap to define project objectives, timelines, and milestones.
• Maintained schedules to meet key milestones at every project phase.
• Led and managed staff of 5 team members engaged in upgrading MicroStrategy IT infrastructure.
• Facilitated communication between internal personnel, contractors, and vendors for project cohesion.

• Led and managed staff of 12 team members engaged in administering complex IT applications (SAS & MicroStrategy.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Established team priorities, maintained schedules and monitored performance.
• Managed IT department operations and training.

• Brought into an already mature team to lead GDPR project – delivered Data Retention, Privacy Notices & Consents, Data Mapping & Retention workstreams.
• Quickly developed new approaches to daily stand-ups, prioritisation of tasks and plan progress.
• Partnered with project team members to identify and quickly address problems.
• Communicated project plans and progress to key stakeholders and project contributors.

• Responsible for managing Banking Small Change portfolio - annual budget of circa £4.5m.
• Responsible for Tesco Bank Mortgage development portfolio - delivering quarterly upgrade and functionality enhancements.
• Delivered multiple Small Change Projects.
• Delivered a new re-engineered CIO Work Reception Process.

• Responsible for end-to-end service management of the key mobile banking application.
• Management of key 3rd party suppliers (to SLA / contract).
• Monitor and improve ongoing service availability & improvement.

Programme Management responsibilities covering full development lifecycle with specific focus around Pre-project activities:

Everyday Banking (Jun 12 – Jun14):

· Responsible for defining, sourcing, and delivering programmes of change to support the Everyday Banking business strategic agenda (portfolio circa £6m).

· Manage programme resource requirements (both internal and vendor related),

Debit Cards Platform (Feb 11 – Jun 12):

· Successfully Manage the Debit Card delivery portfolio alongside circa 30 platform resources across multiple locations (UK & India).

· Lead strategic change agenda / delivery transition to offshore.

Strategic Savings / Strategic Loans (Aug 09 – Feb 11):

· Manage, formulate and shape overall programme roadmap and deliverables with combined budgets (circa £15m spend) to Business Case sign off.

2007 - 2009 Project Manager - Innovations

2006 – 2007 Consultant – Infrastructure Optimisation.

2005 – 2006 Manager – APS Assurance team.

2004 – 2005 Manager – Application Production Support.

2002 - 2004 Team Leader / Senior Developer – APS Telephony.

1999 - 2002 Mainframe Developer – Telephony Development.

1997 - 1999 Personal Finance Advisor – RBS, Direct Banking.

1989 – 1997 Bank Officer / Customer Advisor - RBS.