Paul Rice
Rothwell,Northamptonshire
Summary
Strategic business partner with expertise in leadership development and organisational growth. Specialises in learning analytics, coaching, and performance consulting, driving talent development initiatives. Experienced in optimising LMS/LXP systems to enhance learning experiences and foster continuous improvement, delivering innovative solutions that support organisational success.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Group Trainer
Sytner Group
Leicester, Leicestershire
2022.09 - Current
- Designed award-winning Inclusive Leadership programme.
- Developed leadership pathways contributing to a 70% internal promotion rate.
- Increased learner engagement by over 80%.
- Improved Red Work Conversion from approximately 30% to 62% through coaching.
- Collaborated with senior leaders to identify capability needs aligned to commercial priorities.
- Utilised operational KPIs and learning analytics to demonstrate business impact.
- Helped retailer achieve 3rd in London East for Retailer Technical Sales.
L&D Consultant
MSX International
Milton Keynes, Buckinghamshire
2021.01 - 2022.01
- Facilitated transformation programmes and executed virtual events for over 100 colleagues, promoting collaborative learning.
- Collaborated with retailers to strengthen sales, service, and leadership capabilities, driving performance improvements.
- Developed blended learning solutions for classroom, virtual and digital environments to enhance learner engagement.
Front of House Manager
Ramsay Health Care
2020.01 - 2021.01
- Led four operational teams, enhancing commercial performance, customer experience, and people development.
- Utilised operational data for continuous improvement, optimising service delivery.
- Ensured smooth operation of the restaurant by delegating tasks effectively.
- Managed team rosters to maintain optimal customer service levels.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
Learning & Delivery Consultant
MSX International
2015.01 - 2020.01
- Achieved learner satisfaction consistently above agreed targets through effective programme delivery.
- Developed and delivered sales, aftersales and leadership programmes to enhance team capabilities.
- Facilitated assessment centres and talent identification processes to optimise talent acquisition.
Education
BA (Hons) - Sport & Recreational Management
University of Northampton
Northampton, Northamptonshire 2002.09 - 2005.05
Skills
Training Needs Analysis
Learning Analytics
LMS/LXP
Performance improvement
Talent management
Business partnering
Leadership Development
Coaching
Facilitation Techniques
Organisational growth
Commercial Acumen
Websites
CAREER HIGHLIGHTS
- Award-winning Inclusive Leadership Programme recognised at the Motor Trader Awards.
- Sales Performance Supported retailer to achieve 3rd in London East Division for Retailer Technical Sales.
- Learning Increased learner engagement by over 80% using blended learning and evaluation.
- Commercial Impact Red Work Conversion improved from approximately 30% (Q1) to 62% through targeted coaching.
- Leadership Management pathways contributing to a 70% internal promotion rate.
- Delivery Facilitated programmes for audiences of 100+ colleagues.
Affiliations
- Football, Golf, Formula 1, Self Learning TED Talks
Certification
- TAP Coaching
- TAP Delivery
- TAP Online Facilitation
- VWG AG Certified Trainer
- VWG AG Business Manager Accredited
- VWG AG 'Digital Genuis' Certification
Timeline
Group Trainer
Sytner Group
2022.09 - Current
L&D Consultant
MSX International
2021.01 - 2022.01
Front of House Manager
Ramsay Health Care
2020.01 - 2021.01
Learning & Delivery Consultant
MSX International
2015.01 - 2020.01
BA (Hons) - Sport & Recreational Management
University of Northampton
2002.09 - 2005.05