Paul Renfrey
Huddersfield
Summary
Results-oriented professional specializing in customer relationship management, staff training, and logistics coordination. Proven track record in optimizing resources and ensuring compliance with health and safety standards. Skilled in problem-solving and implementing strategies that boost efficiency and productivity. Dedicated to fostering continuous improvement and maintaining a safe work environment.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work history
Assistant Depot Manager / Senior Customer Service
Enterprise Mobility
Leeds / Manchester
02.2023 - Current
- Led team in delivering exceptional customer service to enhance satisfaction and loyalty.
- Streamlined operational processes to improve efficiency and reduce turnaround times.
- Trained new staff members, enhancing their job performance and satisfaction.
- Handled customer queries promptly and professionally, delivering high levels of customer satisfaction.
- Negotiated supplier contracts to secure best prices.
- Developed contingency plans for potential disruptions in supply chain operations.
- Mentored and trained new staff members to ensure adherence to best practices.
- Coordinated logistics and scheduling to optimise resource allocation and service delivery.
- Resolved complex customer inquiries and issues to maintain positive relationships.
- Implemented feedback mechanisms to gather insights and drive continuous improvement.
- Monitored performance metrics to identify areas for enhancement and strategic focus.
- Maintained strict adherence to company policies and legal regulations at all times in the depot.
- Led a team of employees, fostering a cooperative work environment.
- Collaborated closely with other departments to ensure smooth functioning of the depot operations.
- Ensured safe working environment by implementing robust health and safety procedures.
- Managed depot resources to optimise productivity.
- Monitored staff performance with regular evaluations and feedback sessions.
- Built strong relationships with suppliers, securing quality products on time consistently.
- Reduced operational costs with meticulous budget management.
- Coordinated logistics, achieving timely distribution of goods.
- Oversaw depot operations, ensuring top-notch service delivery.
Pub Manager and Chef
Pennine Dining Group
01.2021 - 01.2023
- Hiring, Training and developing team members of all ages to provide customer service and operational excellence
- Responsible for dealing with Customer complaints and queries
- Organized and planned rotas and staffing for spikes and troughs in trade
- Responsible for analyzing menu for seasonal changes
- Ability to deal with all occasions including technical faults and issues in kitchen, cellars tills, WIFI and payment machines
Enterprise Mobility
01.2015 - 01.2019
- Trained and developed multiple teams ranging from 5 – 30 members plus mentees.
- Multiple legacies within the branches leading to Assistant Managers, Branch Managers and even Area Manager.
- Responsible for setting expectations to achieve KPI’s and motivating my team to achieve them
- Ability to confidently deal with customer queries and complaints from retail to CEO level customers
- Able to analyze reports, statements, operations and processes to seek better operational efficiencies with on-the-spot problem solving and adapting to change.
- Maintained close working relationships with multiple levels including multiple departments.
- Communicated through various channels professionally and effectively as well as developing my team to communicate through Phone calls, face to face, email and online enquiries
- Trained in multiple programs and applications within my role with varying levels of complexity with the capability of passing on knowledge and experience to better others.
- Active member of the Diversity, Equality and Inclusivity Committee arranging events within the workplace and public to highlight company ethics and inclusivity
Education
BA Hons - Hospitality Management
The University of Huddersfield
Skills
- customer relationship management
- staff training and development
- logistics coordination
- operational streamlining
- performance monitoring
- health and safety compliance
- resource optimisation
- problem-solving
Accomplishments
- Champs League Winner
- Elite Club Winner
- ESQI Winner
- Multiple Promotions
- Husband and Father
Timeline
Assistant Depot Manager / Senior Customer Service
Enterprise Mobility
02.2023 - Current
Pub Manager and Chef
Pennine Dining Group
01.2021 - 01.2023
Enterprise Mobility
01.2015 - 01.2019
BA Hons - Hospitality Management
The University of Huddersfield