Paul Reid
Nottingham
Summary
A professional with high energy levels and a strong commitment to compliance with deadlines. Demonstrates excellent communication and numeracy skills, complemented by good IT proficiency. Known for being an excellent team player who enjoys strong team bonding, with a proven capacity for physical labour. Eager to embrace new challenges that leverage these competencies and contribute effectively to your organisation. A great asset to your organisation.
Overview
2
2
years of post-secondary education
25
25
years of professional experience
Work history
Contact Centre Collections advisor
Richburns Ltd
Nottingham, Nottinghjam
2024.03 - Current
- Communicated clearly with debtors, resulting in amicable resolution of outstanding payments.
- Resolved complex cases swiftly using problem-solving skills and industry knowledge.
- Developed rapport with clients for enhanced communication during collection efforts.
- Trained newly hired staff members, ensuring adherence to company standards and procedures.
- Provided ongoing support and advice to customers facing financial difficulties-promoted a culture of empathy and understanding.
- Monitored customer accounts regularly-achieved a more proactive approach towards debt management.
- Negotiated payment arrangements with customers to alleviate financial burdens.
- Contacted [Number] customers daily by SMS, phone calls, emails and letters to skilfully negotiate repayment of outstanding arrears.
- Expertly navigated phone conversations and written correspondence by qualifying variety of customer types including Vulnerable, Won't Pays and Fraudulent.
- Investigated and resolved late payments to capture [Result].
Loan collections agent
Shelby Finance
Nottingham, Nottinghamshire
2014.03 - 2024.03
- Kept up-to-date with regulatory changes in the industry for compliance purposes.
- Coordinated with other departments to streamline loan collection operations.
- Improved the loan collection process by implementing efficient strategies.
- Dealt with customer queries professionally to ensure satisfaction and prompt repayment.
- Conducted regular follow-ups with customers for timely loan repayments.
- Handled sensitive customer information confidentially, adhering strictly to company policies and regulations.
- Resolved escalated issues promptly to maintain good client relations.
- Prepared detailed reports on collection activity leading to better decision making.
- Negotiated payment plans with customers, optimising revenue recovery efforts.
Warehouse operator
DHL Express Ltd
EMA Airport , Derbyshire
2001.10 - 2014.02
- Kept clean work areas, promoting better productivity and safety standards.
- Supported other departments as required; demonstrated flexibility and team spirit.
- Verified contents of shipments against invoices for accuracy assurance.
- Packaged products securely for prevention of damage during transportation process.
- Loaded lorries to facilitate prompt delivery schedules.
- Picked orders accurately, reducing instances of return or exchange.
- Used forklifts for swift movement of heavy items.
- Updated computer systems with new stock data promptly after receipt of deliveries,.
- Communicated effectively with supervisors, improving overall workflow.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Making sure products , Parcels are moved to the correct belt / Sorting goods to correct despatch Depot / Vehicles .
Education
BTEC -
Lincoln College
Lincoln 1986.04 - 1988.03
Skills
- High energy levels
- Compliance with deadlines
- Good Commnicastion skills / Numerachy Skills
- Capacity for physical labour
- Excellent Team Player/ Enjoy good team bonding
- Good IT Skills
- Looking for a challange
Affiliations
- Enjoy traveling, Family holidays & organising work team nights out.
Timeline
Contact Centre Collections advisor
Richburns Ltd
2024.03 - Current
Loan collections agent
Shelby Finance
2014.03 - 2024.03
Warehouse operator
DHL Express Ltd
2001.10 - 2014.02
BTEC -
Lincoln College
1986.04 - 1988.03