Paul Reid
Liverpool
Summary
Experienced Telecommunications and Network Support Engineer with over 30 years of experience across fibre, copper and Hybrid Fibre Co-ax networks. Specialist in second-line broadband support, advanced fault diagnosis, multi-vendor access technologies (Nokia, Huawei, ADTRAN and ECI), root cause analysis and coaching. Recognised as a Subject Matter Expert who works with field engineers, Communications Providers and Network Operations to resolve complex service issues and improve network performance.
Overview
1
1
Certification
16
16
years of professional experience
Work history
2nd Line support Engineer
Openreach
Liverpool
2014.04 - Current
- Provided second-line support and coaching to enhance field engineers' technical skills.
- · Act as a Subject Matter Expert across multiple technical disciplines.
- · Perform root cause analysis on repeat faults, identifying solutions to reduce future occurrences.
- · Investigated authentication, throughput and broadband performance issues to improve service reliability.
- · Diagnose faults on Nokia, Huawei, ADTRAN and ECI headends and subtended headends.
- · Work with the Network Operations Centre to resolve network incidents.
- Rebuilt services and headend configurations as necessary.
- Managed VOIP systems to ensure reliable voice access.
- · Liaise with Communications Providers to resolve cross-network faults.
- · Use proactive analysis tools to identify emerging network issues.
Multi Skilled Engineer
Openreach
North West
2010.09 - 2014.04
- · Installed and repaired FTTC, MPF, EFM and PSTN services, diagnosed copper and fibre faults, completed DSL testing, and mentored new engineers.
- Performed maintenance in exchange building and on overhead and underground network, enhancing operational reliability.
- Contributed to exchange-based projects by working out of hours, ensuring timely project delivery.
Skills
2nd Line Technical Support
Broadband Fault Diagnosis
FTTC & Copper Networks
Nokia / Huawei / ADTRAN / ECI
Headend & DSLAM Diagnostics
Network Configuration
Root Cause Analysis
Network Performance Analysis
Engineer Coaching
Openreach Systems
Customer Service
Certification
· Advanced Apprenticeship – IT, Software, Web & Telecoms Professionals
· NVQ Level 3 ICT Systems & Principles
· NVQ Level 3 Professional Competence for IT & Telecoms
· CompTIA A+
CompTIA Network +
· City & Guilds Level 2 Networking & ICT Systems Support
· City & Guilds 2381 Electrical Installations
· NRSWA Supervisor
Timeline
2nd Line support Engineer
Openreach
2014.04 - Current
Multi Skilled Engineer
Openreach
2010.09 - 2014.04