Paul Reid
Senior Program Manager
Bourn
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings more than 30 years of valuable expertise to forward company objectives. Attentive to detail with significant global experience in leading and managing programs, projects and business process initiatives. Collaborative leader with dedication to partnering with senior executives and managers, coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Highly proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
33
33
years of professional experience
4
4
years of post-secondary education
5
5
Languages
20
20
Years Technology experience
10
10
Years Regulatory & Compliance experience
15
15
Years leading and managing complex programs and projects
Work History
Program Manager
JPMorgan Chase Bank
Bournemouth, Dorset
07.2012 - 10.2022
- Built teams to address project goals and objectives for multiple Compliance and Regulatory projects.
- Leveraged project management processes and tools to define and execute projects.
- Devised strategic solutions to critical business and user needs.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Resolved problems, improved operations and provided exceptional service.
Operations Manager, Banking Finance
JPMorgan Chase Bank
Bournemouth, Dorset
07.2004 - 10.2012
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Developed systems and procedures to improve operational quality and team efficiency.
Technology Manager
JPMorgan Chase Bank
Bournemouth, Dorset
07.1989 - 07.2004
- Managed implementation of new technological improvements resulting in increased efficiency.
- Developed suggestions for technical process improvements to optimize resources.
- Provided leadership and support for IT department.
- Recruited and trained IT team members.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Investigated system issues and implemented resolutions to reduce downtime.
- Enhanced and reconstructed computer systems to increase efficiency.
- Installed system updates to address vulnerabilities and reduce security issues.
- Improved systems with addition of new features and infrastructure.
Education
Bachelor of Arts - Chinese Langugae
Polytechnic Of Central London
London, ENG 09.1980 - 06.1984
Skills
Program leadership
Timeline
Program Manager
JPMorgan Chase Bank
07.2012 - 10.2022
Operations Manager, Banking Finance
JPMorgan Chase Bank
07.2004 - 10.2012
Technology Manager
JPMorgan Chase Bank
07.1989 - 07.2004
Bachelor of Arts - Chinese Langugae
Polytechnic Of Central London
09.1980 - 06.1984
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