Paul Ratan
Preston
Summary
Accomplished professional with expertise in time management, problem-solving, and facilitation. Strong verbal and written communication skills enhance business acumen and decision support capabilities. Proficient in Microsoft Office, advanced Excel, and digital platform management, with proven leadership in team management and HR administration. Experienced in staffing level planning, recruitment strategies, and stakeholder relationship building, alongside budgeting and financial administration.
Overview
20
20
years of professional experience
10
10
years of post-secondary education
Work history
Employer Adviser Lead
Department for Work and Pensions (DWP)
Preston
10.2017 - 08.2025
- Lead and support a team of Employer Advisers to deliver DWP priorities, focusing on employment outcomes for priority customer groups.
- Build strategic relationships with employers, partners, and internal stakeholders to create inclusive job opportunities and promote the DWP offer.
- Use labour market intelligence to inform employer engagement strategies and place-based planning.
- Champion cultural change, digital capability, and continuous improvement across the team.
- Coordinate employer campaigns and social media activity (Jobcentre X) to enhance visibility and vacancy promotion.
- Managed and motivated a team, delegating key tasks throughout the day.
- Handled store operations, including opening/closing, banking, stock ordering, and performance reporting.
- Supported colleagues with HR issues and conducted disciplinary hearings and witness interviews.
Section Coordinator / Supervisor
Marks and Spencer
Trafford Centre
09.2011 - 08.2016
- Managed stock replenishment, till operations, customer service, sales advising, and merchandising.
Price Controller and Sales Advisor
Sainsburys Plc
Euston Station, London
06.2010 - 08.2011
- Managed price controlling, ticketing, and promotion layouts.
Front of House, Trainee Chef, and Housekeeper
Miller Howe Hotel
Windermere
06.2010 - 05.2011
- Worked in various roles, including waiting, kitchen training, and housekeeping.
Sales Assistant/Customer Service Assistant
W M Morrisons Plc
Morecambe
09.2005 - 05.2010
- Managed stock replenishment, cash handling, till operations, staff training, customer service, and merchandising.
Education
BSc (Hons) - Hospitality Management
Manchester Metropolitan University
01.2009 - 01.2012
AVCE - Business Studies, ICT, General Studies, Critical Thinking
Heysham High Sports School 6th Form
01.2003 - 01.2005
GCSE - undefined
Wentworth High School
01.1998 - 01.2003
Skills
- Time management and prioritization
- Problem-solving and facilitation
- Verbal and written communication
- Business acumen and decision support
- Microsoft Office proficiency
- Leadership and team management
- Digital platform management
- Advanced Excel skills
- HR administration and confidentiality
- Staffing level planning
- Recruitment communication strategies
- Applicant tracking system experience
- Stakeholder relationship building
- Budgeting and financial administration
- Full UK driving license
References
References available on request.
Hobbies and Interests
Athletics and long-distance running, member of Preston Harries Athletic Club., Participates in weekly park runs and 6-a-side football., Enjoys hill walking/rambling and charity bike rides.
Accomplishments
- Student Representative, Manchester Metropolitan University (2008-2012)
- Member of England Athletics
Timeline
Employer Adviser Lead
Department for Work and Pensions (DWP)
10.2017 - 08.2025
Section Coordinator / Supervisor
Marks and Spencer
09.2011 - 08.2016
Price Controller and Sales Advisor
Sainsburys Plc
06.2010 - 08.2011
Front of House, Trainee Chef, and Housekeeper
Miller Howe Hotel
06.2010 - 05.2011
BSc (Hons) - Hospitality Management
Manchester Metropolitan University
01.2009 - 01.2012
Sales Assistant/Customer Service Assistant
W M Morrisons Plc
09.2005 - 05.2010
AVCE - Business Studies, ICT, General Studies, Critical Thinking
Heysham High Sports School 6th Form
01.2003 - 01.2005
GCSE - undefined
Wentworth High School
01.1998 - 01.2003
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