Summary
Overview
Work history
Education
Skills
Custom
Affiliations
Timeline
Generic

Paul Owst

Kingston Upon Hull

Summary

Accomplished professional with extensive expertise in retail training, retail management, and franchising. Demonstrates exceptional skills in communication and influence, collaboration, and data management. Adept at driving operational efficiency and fostering team development to achieve business objectives. Committed to leveraging comprehensive industry knowledge to support organisational growth and success.

Overview

19
19
years of professional experience

Work history

Manager

Enigma Escape Room
01.2024 - 05.2025
  • Oversee guest experience management, cost control, and team leadership while ensuring smooth daily operations.

Franchising Training Development and Support Manager

CeX Ltd
01.2018 - 01.2024
  • Provide ongoing support and high-level training to franchisees, enhancing business performance and operational efficiency.
  • Assess and recruit new franchisees, ensuring alignment with company standards.
  • Develop tailored training plans for franchisees and their staff, facilitating effective onboarding and continuous development.
  • Collaborate with senior management on franchising strategies, including store openings and performance reviews.
  • Manage budgets and operational reviews to optimize store performance.

Co-Head of Training UK and Ireland

CeX Ltd
01.2015 - 01.2018
  • Designed and delivered comprehensive training programs for over 600 stores.
  • Coordinated training efforts with external trainers and developed training materials to meet diverse needs.
  • Supported franchisee recruitment and training, ensuring a consistent and high-quality retail experience.

Roaming & Support Manager (Fixer)

CeX Ltd
01.2010 - 01.2015
  • Provided on-site support to underperforming stores, driving improvements to achieve operational excellence.
  • Conducted HR services, including investigations and performance reviews, while offering expert training to staff.
  • Managed new store openings and provided ongoing operational support.

Assistant Manager/Interim Store Manager

CeX Ltd
01.2006 - 01.2010
  • Led a team of sales assistants, managing daily operations, inventory, and customer service excellence.
  • Achieved sales targets and implemented effective merchandising strategies.

Education

GCSEs - Grades A-C

AS Levels - Passing Grades

A Levels - Passing Grades

First Aid Certification - undefined

Retail Accounts, Merchandising, Business Management, HR, LP & GDPR courses - undefined

Train the Trainer Certification - undefined

Skills

  • Retail Training
  • Retail Management
  • Franchising Expertise
  • Communication & Influence
  • Collaboration
  • Data Management

Custom

Available upon request.

Affiliations

  • I am a keen gamer, both digital and board games. I enjoy socialising with friends. I used to box and keep fit when I can.

Timeline

Manager

Enigma Escape Room
01.2024 - 05.2025

Franchising Training Development and Support Manager

CeX Ltd
01.2018 - 01.2024

Co-Head of Training UK and Ireland

CeX Ltd
01.2015 - 01.2018

Roaming & Support Manager (Fixer)

CeX Ltd
01.2010 - 01.2015

Assistant Manager/Interim Store Manager

CeX Ltd
01.2006 - 01.2010

AS Levels - Passing Grades

A Levels - Passing Grades

First Aid Certification - undefined

Retail Accounts, Merchandising, Business Management, HR, LP & GDPR courses - undefined

Train the Trainer Certification - undefined

GCSEs - Grades A-C

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Paul Owst